No alerts
How come my device is saying no alerts and won’t allow me to see any alerts
Great Cameras (with some issues)
Bought these cameras a while back and they’ve worked pretty well for a while.
At some point this year (2022) we were kicked off of our account and had to log back in and add our cameras back on to our home. Since then, they have been acting funny.
Anytime we open the app and select a camera it shows no internet connection after about 30 seconds trying to load it, then we select the option to “Retry Connection,” and then it works after about 5-10 seconds.
Also, anytime we try to review some of the video or alerts it’ll work for a second and then when it gets to the captured motion it fails to load the recorded footage and either freezes (to a connection error) or just jumps back to live.
At some point this year (2022) we were kicked off of our account and had to log back in and add our cameras back on to our home. Since then, they have been acting funny.
Anytime we open the app and select a camera it shows no internet connection after about 30 seconds trying to load it, then we select the option to “Retry Connection,” and then it works after about 5-10 seconds.
Also, anytime we try to review some of the video or alerts it’ll work for a second and then when it gets to the captured motion it fails to load the recorded footage and either freezes (to a connection error) or just jumps back to live.
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Keeps dropping out and will not delete
Worked for about 4 days then wouldn’t connect. Had to reset after deleting whole set up. Keeps dropping in and out of WiFi. Will not delete - even though says it’s deleted but still in alerts. Instruction manual so basic but gives no troubleshooting advice and if you look up for manual there are none in English. Pretty useless
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Doesn’t work
Suddenly the camera stops working. Stuck “waiting for connection”. Device doesn’t detect the SIM card so it’s completely useless.
Motion Detection Message gone after password reset
Hi there, any idea of why after we changed the password , we cannot record the motion section message was no longer working anymore ? Please be advised! Thank you
