好用，每次都能高效解决
挺好
根本没人处理
提投诉单两个月，根本没人跟进处理，注册下载也是浪费时间。
走狗app和邪恶的牠们是一伙的
走狗app和邪恶的牠们是一伙的
解决不了抖音账户投诉
不用在这个平台浪费时间了，上面写着账号问题，实际上提供不了这个服务，都散了吧，没必要浪费流量下载了
没用，没有任何回复
15天了，没有任何回复，建议直接12315
Free
In-App Purchases
About
This platform helps consumers resolve disputes with businesses. It offers rapid complaint processing, transparent merchant reputation rankings, and consumer protection news. Stay updated on your complaint status and important consumer information through push notifications.
✓Rapid complaint processing
✓24-hour business response
✓Merchant reputation rankings
✓Consumer protection news
✓Push notifications for updates
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What's New in 黑猫投诉
3.5.4
June 5, 2026
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In-App Purchases
$0.99
3元零食
用户对服务满意可以自愿给黑猫打赏零食
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FAQ
What does the 黑猫投诉 app do?
The app serves as a consumer service platform to help users resolve disputes with businesses. It facilitates complaint submission, provides transparent merchant reputation information, and offers consumer protection news.
How does the complaint processing work?
The platform partners with official businesses to ensure rapid complaint processing, with a stated response time of 24 hours. Users can track the latest status of their complaints through the app.
Is the app free to use?
The app is free to download and use for its core complaint resolution and information services. However, it does offer in-app purchases, though the specifics of these are not detailed in the description.
What kind of information can I find on the app?
Besides facilitating complaints, the app provides a 'Red and Black List' for real-time merchant rankings, offering transparency on their creditworthiness. It also features consumer reports that explain common consumption traps to safeguard users' spending.
How can I stay updated on my complaints and consumer news?
You can enable message push notifications within the app. This ensures you don't miss any updates on your complaint status or the latest consumer news and information.
