黑猫投诉-新浪旗下消费者服务平台

黑猫投诉-新浪旗下消费者服务平台

一站式解决消费纠纷

133 ratings
54 reviews
Free
In-App Purchases

Details

  • Released
  • Updated
  • September 21, 2018
  • August 4, 2026

Features

黑猫投诉-新浪旗下消费者服务平台 screenshot #1 for iPhone
黑猫投诉-新浪旗下消费者服务平台 screenshot #2 for iPhone
黑猫投诉-新浪旗下消费者服务平台 screenshot #3 for iPhone
黑猫投诉-新浪旗下消费者服务平台 screenshot #4 for iPhone
黑猫投诉-新浪旗下消费者服务平台 screenshot #5 for iPhone
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About

This platform helps consumers resolve disputes with businesses. It offers rapid complaint processing, transparent merchant reputation rankings, and consumer protection news. Stay updated on your complaint status and important consumer information through push notifications.

Rapid complaint processing
24-hour business response
Merchant reputation rankings
Consumer protection news
Push notifications for updates
Show original description
+1

What's New in 黑猫投诉

3.5.5

August 4, 2026

1、香港用户也能用黑猫发起投诉啦,黑猫全天候守护你的消费权益~ 2、「瞄一眼」技能解锁: 搜索你关心的词语,点【马上避坑】,一键生成超实用的避坑指南。套路退退退,安心冲冲冲!

More
6

In-App Purchases

$0.99

3元零食

用户对服务满意可以自愿给黑猫打赏零食

User reviews

好用,每次都能高效解决

挺好

根本没人处理

提投诉单两个月,根本没人跟进处理,注册下载也是浪费时间。

走狗app和邪恶的牠们是一伙的

走狗app和邪恶的牠们是一伙的

Response from developer

您好,很抱歉给您带来了不好的体验。还请将您遇到的具体问题或提供投诉单号发送至heimaotousu@vip.sina.com,以便我们为您跟进解决 ,再次向您表达诚挚的歉意。

解决不了抖音账户投诉

不用在这个平台浪费时间了,上面写着账号问题,实际上提供不了这个服务,都散了吧,没必要浪费流量下载了

没用,没有任何回复

15天了,没有任何回复,建议直接12315

Response from developer

您好,很抱歉给您带来了不好的体验。还请将您遇到的具体问题或提供投诉单号发送至heimaotousu@vip.sina.com,以便我们为您跟进解决 ,再次向您表达诚挚的歉意。

Developer apps

FAQ

What does the 黑猫投诉 app do?

The app serves as a consumer service platform to help users resolve disputes with businesses. It facilitates complaint submission, provides transparent merchant reputation information, and offers consumer protection news.

How does the complaint processing work?

The platform partners with official businesses to ensure rapid complaint processing, with a stated response time of 24 hours. Users can track the latest status of their complaints through the app.

Is the app free to use?

The app is free to download and use for its core complaint resolution and information services. However, it does offer in-app purchases, though the specifics of these are not detailed in the description.

What kind of information can I find on the app?

Besides facilitating complaints, the app provides a 'Red and Black List' for real-time merchant rankings, offering transparency on their creditworthiness. It also features consumer reports that explain common consumption traps to safeguard users' spending.

How can I stay updated on my complaints and consumer news?

You can enable message push notifications within the app. This ensures you don't miss any updates on your complaint status or the latest consumer news and information.