Credit card billing details are not in English
Credit card billing details are not in English
Response from developer
Dear Customer, Thank you for your feedback. We sincerely apologize for any inconvenience caused. We are committed to continuously improving our products and services, and will forward your feedback to the relevant department. Your valuable feedback is an important driving force that helps us enhance the quality of our service. Thank you.
服務很棒
Commercials in the app!!!
Response from developer
We apologize for any inconvenience caused. You can use english version of online banking, please click "Side menu">"Eng Ver". Your feedback has been shared with the relevant department and will help us further improve our services. Thank you for your feedback.We will keep improving our service to provide better service.
轉帳突然說裝置沒綁定
系統不及時
無法即時轉帳繳費，只能預約下個營業日繳費。
慢
Eh. Just ok. Nothing great
just OK nothing great.
Response from developer
Dear Customer, Thank you for your feedback. We will keep improving our service to provide better service.
李醫師
Response from developer
親愛的顧客您好 您的支持與愛護是玉山服務更精進的動力。謝謝您~
約定帳號附註名字欄
Response from developer
親愛的顧客您好 本行已提供帳號別名編輯服務，請您依照以下步驟操作： 步驟(1)：開啟側邊欄，點擊[臺幣轉帳]功能，選擇[常用帳號]頁籤。 步驟(2)：點擊[常用帳號管理]按鈕並點選[立即設定]。 步驟(3)：即可將您所約定帳號設定別名。 如有任何其他問題，建議您可使用智能客服(https://esun.co/robot3)，我們將為您服務，謝謝您~
手續費
Response from developer
親愛的顧客您好 建議您可以申辦玉山數位帳戶，2024/4/1~6/30前首次開立臺幣+外幣數位帳戶，使用ATM、網路銀行或行動銀行App，月月享臺幣3+3跨提/跨轉免手續費優惠，活動詳見https://event.esunbank.com.tw/mkt/OpenAccount/marketing/discount.html；亦可加入e.Fingo會員(登入行動銀行APP→側邊欄→「e.Fingo會員」)，完成指定條件，即享免費跨提跨轉優惠(https://efingo.bank/about/join)。如有任何其他問題，建議您可使用智能客服(https://esun.co/robot3)我們將為您服務，謝謝您~
爛
Response from developer
親愛的顧客您好 感謝您的回饋，為了進一步確認您的問題，以便把您的意見回饋給相關單位，請您使用玉山銀行訪客留言板(https://esun.co/msgboard)提供您的個人資訊、裝置資訊(如手機型號、系統版本、APP版號) 以及相關截圖，或使用智能客服(https://esun.co/robot3)，我們將為您服務，謝謝您~
非常爛的app
這app 真是垃圾！
外匯解款
Not user friendly at all !!
When the App was trying to scan my face for verification, it didn’t allow enough time for me to place my face right in the middle of the screen or right in the middle of the corner square!! Hence the error showed up twice. When the people were designing the App, did anyone really use this function ??? I don’t think a anyone did, otherwise it would have been corrected.
Anyway, not a happy customer!!
Also, the App doesn’t allow me to use my personal email to verify myself (the bank in overseas allows me to use my personal email to verify online). Again, I don’t live in Taiwan, so don’t have a Taiwanese mobile number to verify myself on the app, so again, very user unfriendly!!
收款碼
是要收錢又不是付錢
Webview
Response from developer
親愛的顧客您好， 感謝您的回饋，為了進一步確認您的問題，以便把您的意見回饋給相關單位，請您使用玉山銀行訪客留言板(https://esun.co/msgboard)提供您的個人資訊、裝置資訊(如手機型號、系統版本、APP版號) 以及相關截圖，或使用智能客服(https://esun.co/robot3)，我們將為您服務，謝謝您~
Fake language description
Response from developer
Dear Customer, Thank you for your feedback. You can use english version of online banking, please follow the instruction: 1. https://ebank.esunbank.com.tw/index.jsp 2. You can change language on upper right corner. 3. Log in your account We will keep improving our service to provide better service.
登入問題
Face ID Login Totally Messed Up
Response from developer
Dear customer Sorry for your inconvenience. Please follow the steps below. Step (1): Uninstall the "E.SUN Mobile Bank" APP, and restart your iphone. Please download "E.SUN Mobile Bank" APP in the App store. Step (2): Open "E.SUN Mobile Bank" APP and choose not to log in for now but enter the home page and then click menu on the upper left. Step (3): Click Settings at the top right and find Device Settings > Mobile Device Binding. Step (4): After entering the user name and password for login verification, start the binding process. Step (5): After clicking the confirm button, enter the voice OTP code for verification. Step (6): Set the simple password > complete the mobile device binding. If you need a detailed process guide, please contact us on the E.SUN message board(https://esun.co/msgboard) and provide your email; if your problem still cannot be solved, please use the smart customer service (https://esun.co /robot3), we will contact you soon, thank you.
login
Response from developer
Dear customer Sorry for your inconvenience. Please follow the steps below. Step (1): Uninstall the "E.SUN Mobile Bank" APP, and restart your iphone. Please download "E.SUN Mobile Bank" APP in the App store. Step (2): Open "E.SUN Mobile Bank" APP and choose not to log in for now but enter the home page and then click menu on the upper left. Step (3): Click Settings at the top right and find Device Settings > Mobile Device Binding. Step (4): After entering the user name and password for login verification, start the binding process. Step (5): After clicking the confirm button, enter the voice OTP code for verification. Step (6): Set the simple password > complete the mobile device binding. If you need a detailed process guide, please contact us on the E.SUN message board(https://esun.co/msgboard) and provide your email; if your problem still cannot be solved, please use the smart customer service (https://esun.co /robot3), we will contact you soon, thank you.
