玉山行動銀行 User Reviews

Name: 玉山行動銀行
Rating: 4.9 (1372 reviews)

玉山行動銀行

玉山銀行

💼 Business

💰 Finance

Customer Experience

Positive experience21.4% of reviews

Neutral3.6% of reviews

Negative experience75.0% of reviews

~ Based on 28 written reviews from the US App Store.

What users say

Summarized from real user reviews of 玉山行動銀行. Based on 1.4K reviews and a 4.9/5 average, it highlights the 3 positives and 5 negatives reviewers mention most about this Finance app.

Positive things

👍Easy and convenient
👍Convenient for money transfers
🚀Fast and efficient

Negative things

🐛Buggy face ID login
🐛Login issues
🤔Complicated UI
🤔Lacking English support
💰High fees

Is 玉山行動銀行 Safe?

玉山行動銀行 appears safe based on user ratings. AppsHunter Safety Score for 玉山行動銀行 is 98/100.

This assessment is based on 1,372 user ratings, with an App Store average of 4.9/5.

Safety Analysis

98.0% of ratings point to a safe experience

0.8% of ratings suggest some concerns

1.2% of ratings point to a risky experience

~ Based on 1,372 App Store ratings for 玉山行動銀行.

Is 玉山行動銀行 Legit?

玉山行動銀行 appears to be a legitimate app. AppsHunter Legitimacy Score for 玉山行動銀行 is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Commercials in the app!!!

While other banks (finally) update their apps to look modern, to be functional and translate them into English (yes, there is an English version, but not all elements have been translated), ESUN decided that it will be better to add some ads into their (outdated) app… COMMERCIALS in the banking app - what a surprise.

Taiwan review

3 months ago

Response from developer

We apologize for any inconvenience caused. You can use english version of online banking, please click "Side menu">"Eng Ver". Your feedback has been shared with the relevant department and will help us further improve our services. Thank you for your feedback.We will keep improving our service to provide better service.

Eh. Just ok. Nothing great

Typical Taiwan banking app. Making things more complicated than they should. The UI is a bit weird, more like something designed for teenagers.

just OK nothing great.

Electronicsguy

a year ago

Response from developer

Dear Customer, Thank you for your feedback. We will keep improving our service to provide better service.

李醫師

Easy and convenient.

Funnyuing

2 years ago

Response from developer

親愛的顧客您好您的支持與愛護是玉山服務更精進的動力。謝謝您~

約定帳號附註名字欄

約定帳號可以加註名字比較方便轉帳，避免轉錯帳號。

第一次用約轉功能

2 years ago

Response from developer

親愛的顧客您好本行已提供帳號別名編輯服務，請您依照以下步驟操作：步驟(1)：開啟側邊欄，點擊[臺幣轉帳]功能，選擇[常用帳號]頁籤。步驟(2)：點擊[常用帳號管理]按鈕並點選[立即設定]。步驟(3)：即可將您所約定帳號設定別名。如有任何其他問題，建議您可使用智能客服(https://esun.co/robot3)，我們將為您服務，謝謝您~

手續費

很久沒轉帳了居然要手續費

移除程式還刷客戶卡

2 years ago

Response from developer

親愛的顧客您好建議您可以申辦玉山數位帳戶，2024/4/1~6/30前首次開立臺幣+外幣數位帳戶，使用ATM、網路銀行或行動銀行App，月月享臺幣3+3跨提/跨轉免手續費優惠，活動詳見https://event.esunbank.com.tw/mkt/OpenAccount/marketing/discount.html；亦可加入e.Fingo會員(登入行動銀行APP→側邊欄→「e.Fingo會員」)，完成指定條件，即享免費跨提跨轉優惠(https://efingo.bank/about/join)。如有任何其他問題，建議您可使用智能客服(https://esun.co/robot3)我們將為您服務，謝謝您~

爛

很爛

(* O *)

2 years ago

Response from developer

親愛的顧客您好感謝您的回饋，為了進一步確認您的問題，以便把您的意見回饋給相關單位，請您使用玉山銀行訪客留言板(https://esun.co/msgboard)提供您的個人資訊、裝置資訊(如手機型號、系統版本、APP版號) 以及相關截圖，或使用智能客服(https://esun.co/robot3)，我們將為您服務，謝謝您~

外匯解款

2020年到2022年一直都能夠輕鬆解款外匯，但今年突然不行，白白浪費了兩次手續費，還造成我很大的困擾，真的糟透了！

我的英文名字是榛果的榛

3 years ago

Not user friendly at all !!

Just used Face ID to verify for transferring money to someone. The first 2 times when the App tried to scan my face for Face ID verification, it had error and unable to scan my face properly. It also says: if failed 3 times for scanning my face, I will have to go to a branch to unlock!! Which will be a huge problem, as I don’t live in Taiwan but might need to transfer money via the App. If this happens when I am in overseas, this function (face ID to verify me) will be disabled until I attend a branch to have it unlocked!!! So very user unfriendly!!

When the App was trying to scan my face for verification, it didn’t allow enough time for me to place my face right in the middle of the screen or right in the middle of the corner square!! Hence the error showed up twice. When the people were designing the App, did anyone really use this function ??? I don’t think a anyone did, otherwise it would have been corrected.

Anyway, not a happy customer!!

Also, the App doesn’t allow me to use my personal email to verify myself (the bank in overseas allows me to use my personal email to verify online). Again, I don’t live in Taiwan, so don’t have a Taiwanese mobile number to verify myself on the app, so again, very user unfriendly!!

No body la

3 years ago

Webview

偷懶用 webview 不是不行，但是你家網頁真的慢到一個雞拔毛⋯⋯

No Apple Pay, no pay.

4 years ago

Response from developer

親愛的顧客您好，感謝您的回饋，為了進一步確認您的問題，以便把您的意見回饋給相關單位，請您使用玉山銀行訪客留言板(https://esun.co/msgboard)提供您的個人資訊、裝置資訊(如手機型號、系統版本、APP版號) 以及相關截圖，或使用智能客服(https://esun.co/robot3)，我們將為您服務，謝謝您~

Fake language description

Developers: why do you keep giving the excuse that we can login into the English website online? Yes we know that. But we’re talking about this app here. The language description is fake

Organic Ladki

4 years ago

Response from developer

Dear Customer, Thank you for your feedback. You can use english version of online banking, please follow the instruction: 1. https://ebank.esunbank.com.tw/index.jsp 2. You can change language on upper right corner. 3. Log in your account We will keep improving our service to provide better service.

登入問題

我也出現很多人反應的問題，就是明明已經登入，確顯示沒有登入。試過刪除APP，然後重裝APP，仍然有這個問題。

KevinKan75

4 years ago

Face ID Login Totally Messed Up

Can’t Login with Face ID goes into infinite loop of continual Face ID logins (and a login email for each time)

Saulist

4 years ago

Response from developer

Dear customer Sorry for your inconvenience. Please follow the steps below. Step (1): Uninstall the "E.SUN Mobile Bank" APP, and restart your iphone. Please download "E.SUN Mobile Bank" APP in the App store. Step (2): Open "E.SUN Mobile Bank" APP and choose not to log in for now but enter the home page and then click menu on the upper left. Step (3): Click Settings at the top right and find Device Settings > Mobile Device Binding. Step (4): After entering the user name and password for login verification, start the binding process. Step (5): After clicking the confirm button, enter the voice OTP code for verification. Step (6): Set the simple password > complete the mobile device binding. If you need a detailed process guide, please contact us on the E.SUN message board(https://esun.co/msgboard) and provide your email; if your problem still cannot be solved, please use the smart customer service (https://esun.co /robot3), we will contact you soon, thank you.

login

there is login issue. Every time you try to login with faceID it shows logging in but after a few seconds it shows you are still not logged in. When you go to another screen to login such as balance. It just get stuck in a loop. Really poor execution of using Face ID for login

Ryderx s

4 years ago

Response from developer

Still no English version

You’re falsely stating on the app store page that the app has an English mode, when in fact it is all only in Chinese and nothing is translated anywhere. Your bank supposedly has more international clients and this is ridiculous that other smaller banks’ apps have all gotten English while yours still doesn’t to this day, even after countless feedbacks and your empty promises year after year. If something as basic and relatively low-cost is somehow beyond your consideration that you aren’t even willing to do for the good of the customers, hard to imagine how you treat your customers and how far you’d go for them. It’s embarrassing being an international bank in 2021 and can’t even get their app properly translated. You’re a bank, and you’re too broke to spend some money for the English version?

eggimage

5 years ago

Response from developer

Basic.

Fine for basic bank transfers. Seems to be down often for maintenance. Wish there were an English version.

Pterodandan

5 years ago

Response from developer

垃圾玉山

垃圾不解釋

johnsonwang1994

5 years ago

Response from developer

親愛的顧客您好造成您的不便，敬請見諒。本行將持續改善與精進，謝謝您~

Please add English!!

This app would be so useful if it had an English option. I know the website has English but please add English support to the APP. It shouldn’t be that hard…

Lukami

5 years ago

Response from developer

Dear Customer, Thank you for your feedback.We will keep improving our service to provide better service.

It’s complicated

App 功能多，但很亂，找個項目很廢時，尤其是信用卡帳單

Jimi Victor

6 years ago

Cannot login

Cannot paste password from a password manager, and when I manually typed in the password it exceeded the character limit. I thought we should all use long secure password. No problem logging in web.

Travel_Dance

6 years ago

Response from developer

Thank you for your feedback. For security reasons, please enter the correct ID Number, username and a 6-15 digit alphanumeric user password when browsing E.Sun Personal Internet Banking or Mobile Banking APP. We also provide "Fast Login" service which includes Face id, fingerprint id and 6-digit numeric password login methods. Please let us know if you have further questions, thank you.