Avoid Using at All Costs.
I have had several terrible experiences particularly with the customer support team using this app, and my most recent one has been so appalling & has left me baffled by the lack of regard that this company clearly has for their users who spend their hard-earned money to receive a service through their app, they do not fulfill that service, & their support team essentially says “too bad, deal with it.”
To provide context for my most recent experience, I used the Ten Bis app to order $130+ worth of groceries delivered to my home. The particular store I ordered the groceries from on the app apparently fulfills the orders themselves using their own couriers, not Ten Bis’ couriers, and after placing an order on the app with them, I received an SMS from the grocery store with a link to track my order.
After waiting nearly 2 hours & still had not received my order, I checked the tracking link which said that my order had been delivered to my home. I checked outside of my door to see if the courier left it outside, nothing was there. I contacted Ten Bis’ Customer Support Team via their chat, informed them of the situation, and sent them a screenshot from the tracking link that claimed my order had arrived when it in fact had not, therefore, I was requesting a full refund. After nearly 2 hours of back & forth with the Support Team member, they said that I needed to contact them the following day because they needed to talk with the grocery store about the situation, and it was late in the evening, so they would only be able to do so the following day.
The following day, I contacted the Support Team again to inquire about my refund for the order that I did not received, again, they went back & forth with me again, and eventually told me that they couldn’t get ahold of the grocery store, so they had to speak with me again the following day. This happened for 5 days. 5 days, they told me that they were unable to get in touch with one of their largest grocery store partners & kept putting me off.
Finally, today, I reached back out AGAIN, and they said that they finally got ahold of the grocery store, the store told them that the order was delivered, and so there is nothing that they can do, I am not getting my money back.
I am astounded at the fact that not only did I pay them to receive groceries that were never provided to me, but then I had to contact them repeatedly over the course of five days for them to tell me that they aren’t going to do anything.
I am not accusing Ten Bis as a company of anything officially, but if I pay money to anyone or an entity for a good or service, and that person or entity does not provide me what I paid them for, and also does not reimburse me for what I did not receive, I would call that theft. I would call that stealing from me. Again, I am not accusing them of this, but this is my experience from today, and any rational person would come to this conclusion from this situation as it occurred.
Do yourself a favor, don’t use this app. Save your money, go to Wolt or another one of their competitors, don’t give them your hard earned money- unless you enjoy gambling your money away paying for a service that you may or may not receive, but either way, you’re not getting that money back.
To provide context for my most recent experience, I used the Ten Bis app to order $130+ worth of groceries delivered to my home. The particular store I ordered the groceries from on the app apparently fulfills the orders themselves using their own couriers, not Ten Bis’ couriers, and after placing an order on the app with them, I received an SMS from the grocery store with a link to track my order.
After waiting nearly 2 hours & still had not received my order, I checked the tracking link which said that my order had been delivered to my home. I checked outside of my door to see if the courier left it outside, nothing was there. I contacted Ten Bis’ Customer Support Team via their chat, informed them of the situation, and sent them a screenshot from the tracking link that claimed my order had arrived when it in fact had not, therefore, I was requesting a full refund. After nearly 2 hours of back & forth with the Support Team member, they said that I needed to contact them the following day because they needed to talk with the grocery store about the situation, and it was late in the evening, so they would only be able to do so the following day.
The following day, I contacted the Support Team again to inquire about my refund for the order that I did not received, again, they went back & forth with me again, and eventually told me that they couldn’t get ahold of the grocery store, so they had to speak with me again the following day. This happened for 5 days. 5 days, they told me that they were unable to get in touch with one of their largest grocery store partners & kept putting me off.
Finally, today, I reached back out AGAIN, and they said that they finally got ahold of the grocery store, the store told them that the order was delivered, and so there is nothing that they can do, I am not getting my money back.
I am astounded at the fact that not only did I pay them to receive groceries that were never provided to me, but then I had to contact them repeatedly over the course of five days for them to tell me that they aren’t going to do anything.
I am not accusing Ten Bis as a company of anything officially, but if I pay money to anyone or an entity for a good or service, and that person or entity does not provide me what I paid them for, and also does not reimburse me for what I did not receive, I would call that theft. I would call that stealing from me. Again, I am not accusing them of this, but this is my experience from today, and any rational person would come to this conclusion from this situation as it occurred.
Do yourself a favor, don’t use this app. Save your money, go to Wolt or another one of their competitors, don’t give them your hard earned money- unless you enjoy gambling your money away paying for a service that you may or may not receive, but either way, you’re not getting that money back.
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שירות מזעזע
מאוד לא מומלץ להזמין אוכל מהאפליקציה הזאת!
החלטתי להזמין מ״תן ביס״ פעם נוספת לאחר שבפעם אחרונה שהזמנתי מהם המתנתי למשלוח יותר משעה וגם הפעם השירות שלהם היה פשוט מתחת לכל ביקורת!
לאחר שהפעם המתנתי להזמנתי במשך שעה וארבעים דקות נאלצתי לבטל אותה
כי שירות הלקוחות לא היה יכול לתת לי אפילו זמן משוער למתי המשלוח יבוא
בקיצור תחסכו מעצמכם את כאב הראש ותזמינו מאפליקציה אחרת.
החלטתי להזמין מ״תן ביס״ פעם נוספת לאחר שבפעם אחרונה שהזמנתי מהם המתנתי למשלוח יותר משעה וגם הפעם השירות שלהם היה פשוט מתחת לכל ביקורת!
לאחר שהפעם המתנתי להזמנתי במשך שעה וארבעים דקות נאלצתי לבטל אותה
כי שירות הלקוחות לא היה יכול לתת לי אפילו זמן משוער למתי המשלוח יבוא
בקיצור תחסכו מעצמכם את כאב הראש ותזמינו מאפליקציה אחרת.
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Poor restaurant choice and regular problems with orders
Ten bis is so much inferior to Wolt, it’s ridiculous. Their restaurant selection especially on Fridays is extremely limited. And we’ve had several orders not delivered due to some problems that occurred after we’d placed them. The support team is responsive and issues refunds but what good does it do when you have hungry teenagers waiting for their meals?!
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Bad customer service, limited restaurant selection
Bad customer service, limited restaurant selection
Worst delivery service app I’ve ever used
The customer support doesn’t know what it’s doing and the app doesn’t even let you order
service suckz
no human support whatsoever, dumb bot with a poorly written scripted answers is covering the luck of proper service. always waiting for the service with no luck..
hire more support agents!
make the deliveries delivered in time!
hire more support agents!
make the deliveries delivered in time!
כל אלטרנטיבה עדיפה
אפליקציה שבנויה באופן גרוע, לא נגיש, מיושן. יש הרבה פעולות שאי אפשר לעשות בה והיא מפנה לאתר אינטרנט. שירות לקוחות הכי גרוע שנתקלתי בו בחיים. מחקו לי את המשתמש ואז אומרים לי שוב ושוב להתחבר אליו למרות שאין לי אפשרות. לא פותחים משתמש חדש ופשוט נעלם הכסף שאני מקבלת מהחברה בגללם.
Yay
The app has been improving a lot in the past year! And the service too
Please add a ❤️ option
App is somewhat easy to use but please add a way to favorite restaurants and have them all under one list.
הצעה לשיפור
אפליקציה נוחה , התשלום עם מס כרטיס קצת מסורבל.
ברקוד אישי יכול להיות נוח או התמממשקות לApple pay.
ברקוד אישי יכול להיות נוח או התמממשקות לApple pay.
Steve
The worst application in the world
הזמנתי באלפי שקלים
לאנשים שאוהבים לשלם פי 2 על האוכל שלהם ולקבל מנות קטנות שלא משביעות
לא להתקרב, פשוט שירות לקוחות נוראי
רק יודעים לקחת כסף ואתה צריך לשלם על טעויות שלהם, 5 שיחות עם שירות לקוחות ועדיין לא אכפת להם כלום, ממש חזירות!!!!!
Not very good overall
Despite the good selection of restaurants on the app they still manage to make it a bad app through poor user interface and horrible customer support and service.
שינוי כתובת לאחר הזמנה
אם הזמנת בטעות לכתובת לא נכון אי אפשר לעשות שינוי כתובת לאחר ההזמנה השירות לקוחות מבטלים את ההזמנה
ואם הביטול קורה אחרי שעת הסגירה של המסעדה
(שההזמנה היה לפני שעת הסגירה)
אחרי שהשירות לקוחות מבטלים אי אפשר להזמין שוב
זה אבסורד שחברה שהשירות לקוחות חשוב להם
אין דבר כזה מינימאלי כמו לשנות כתובת
ואם הביטול קורה אחרי שעת הסגירה של המסעדה
(שההזמנה היה לפני שעת הסגירה)
אחרי שהשירות לקוחות מבטלים אי אפשר להזמין שוב
זה אבסורד שחברה שהשירות לקוחות חשוב להם
אין דבר כזה מינימאלי כמו לשנות כתובת
Horrible application
Horrible experience and horrible customer service!
I have deleted this horrible app and you should think twice before downloading and thinking of using it.
I have deleted this horrible app and you should think twice before downloading and thinking of using it.
no option to reset password
no option to reset password
Some features are missing
For a start, why a tracker is an extra feature for a restaurant to pay for in order to show it? Nonetheless, when ever it’s available it never shows the correct route or time until it arrives. Also, some other features, such as splitting the bill using two different cards, while integrated good enough to the website, is a pretty nightmare when it comes to the app itself.
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עוד אפליקציה שמפרה את הפרטיות של המשתמשים
זכיתם לכוכב אחד על האילוץ להזין מספר טלפון מבלי אפשרות לבחור.
Awful with minimal improvement
App crashes all the time
Response from developer
שלום , על מנת לבדוק ותטפל בבעיה שציינת נשמח באם תשלח לנו את הנייד שלך למייל: service@10bis.co.il ונשמח ליצור עימך קשר
