I love the app and have used it for over 10 years now. I had a serious problem when I got a new iPad and a new iDoceo app, and couldn’t connect my calendars or set up a new iDoceo calendar for last school year, 2024-2025. I had purchased the iPad with personal funds in order to make my school life easier, but it sat in-used all year because the customer service at iDoceo was horrible! I kept meaning my phone number because a simple call would have allowed us to trouble shoot, but instead, I would wait days between emails for the one single woman in CS to return my requests for help, and I sent her so many screenshots (which barely send with our school WiFi) that never amounted to any help at all. I was so disappointed and disgusted after being a loyal user of this app for over a decade. I spent the whole year NOT using my iPad the way I had for so long, that the classroom management piece really suffered. Eventually, I called Apple and begged them to help me with the app set up, even though it is not their business. Apple tech support was unfamiliar with the app, but felt my sadness and frustration of losing an entire school year of great record keeping that the CS rep at Apple actually helped me figure out the problem. Now I am using the app again on the new iPad, now two years old. There is simply NO excuse, iDoceo, for having such terrible CS after so many wonderful years of this amazing app. The problem could have been fixed quickly with a great person at the helm, and with immediate follow through and a phone call. There was no reason why it needed to go unresolved for over a year. That was a very unfortunate year.
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