Unspielbar
Greedy
Response from developer
Thank you for sharing your honest feedback regarding our recent event‑currency changes. We understand your concern that event‑specific currency can no longer carry over between events, and how this impacts your ability to earn top‑tier rewards as a free‑to‑play or low‑spending player. Your opinion is very valuable for our team. We are closely monitoring community feedback on this mechanic adjustment. All your comments will be passed to our design team for further review. If you would like to share more details, please feel free to reach out to our customer‑support team.
최악 오브 최악
Response from developer
소중한 의견 감사합니다. 결제 후 보너스 재화가 지급되지 않아 불편을 끼쳐드려 진심으로 사과드립니다. 결제 금액 3300원에 해당하는 재화 미지급 건은 확인 후 처리해야 하니, 결제 영수증 스크린샷과 사용자 고유 ID를 고객센터로 보내주시면 신속하게 조사하고 보상해 드리겠습니다. 앞으로 유저와의 소통 부분도 개선해 나가겠습니다. 불편을 드려 다시 한번 죄송합니다.
Broken system
Response from developer
Thank you for your feedback. We’re sorry rewarded ads sometimes freeze and prevent you from claiming rewards. Our tech team is looking into this issue. Please contact Feedback Center with your user ID and device info if this keeps happening.
石がリセットされたんだが
Response from developer
貴重なご報告ありがとうございます。 気が付いたら所持していた宝石が大幅に減少していたとのこと、大変ご迷惑をおかけして誠に申し訳ございません。 状況を調査させていただきますので、ユーザー IDといつ頃宝石の数がおかしくなったかのタイミングをカスタマーセンターまでご連絡ください。 記録を確認した上で適切に対応いたします。ご不便をおかけして重ねてお詫び申し上げます。
