Poor functionality and usability
App is a long way behind the features and experience of competitors.
New App dreadful
Response from developer
Thank you for sharing your detailed feedback. We’re sorry to hear about your experience with the app layout and functionality. We appreciate your suggestions on how the ISA section could be improved, and we’ll make sure to pass this along to our app team for review. All the best, A.B
Kicks me out and have to set up and verify again
Annoying splash screen
Response from developer
Thank you for taking the time to share your feedback. I'm sorry to hear that the animated splash screen has been distracting when opening the app. We appreciate your suggestion, and I can certainly see how a simpler loading indicator could provide a smoother experience. I'll make sure your feedback is shared with our Product team for consideration as they continue to improve the app. Thanks again for helping us improve IG.
Too basic
Response from developer
Thank you for taking the time to share your feedback. I'm sorry to hear that the app hasn't met your expectations. We appreciate your honest comments regarding the functionality and features, and your comparison with the 212 app. Feedback like yours is valuable, and I'll ensure it's shared with our Product team for consideration as they continue to improve the app.
Good app
Response from developer
Thanks for your feedback—we’re glad to hear you’re enjoying trading with IG! Thanks, K.N
needs work on it
Response from developer
Thanks for your feedback—we understand your point about the app feeling somewhere between long-term investing and active trading. We appreciate your suggestions around clearer information, spreads, and limit orders, and we’ll share this with our team as we continue to improve the experience. Thanks, K.N
No limit orders in smartphone App
打也打不开的app你造了找死吗？
Possibly the worst app I’ve ever used
Response from developer
Hi, thanks for your feedback. We’re sorry to hear you found withdrawals unclear. Please email helpdesk.uk@ig.com with more details on where you faced difficulty, and our team can assist and pass the feedback on for improvement. Best regards, A.B
Avoid IG invest
Response from developer
Hi, thanks for your feedback. We’re sorry to hear about your experience and the issues mentioned. Please email helpdesk.uk@ig.com with a brief summary so our support team can review this further and assist. Best regards, A.B
Good But Needs Work
Response from developer
Hi, thanks for your detailed feedback. We’re glad you find the app easy to use and appreciate your suggestions around stock and ETF details, performance data, and additional features. We’ll share this feedback with our teams for consideration. Best regards, A.B
Dreadful
There should be big Buy Sell buttons to click. Whoever wrote this obviously never traded and has never used the App. Useless. So much so, I will be moving my ISA to another provider.
And to top it all IG have two apps, IG Invest and IG trade !! Why?
Customer service?
Response from developer
We’re really sorry to hear about the lack of response and the issues you’ve faced with our support channels. This isn’t the experience we want for our clients, and we understand how frustrating this must be. Please reach out to us at helpdesk.uk@ig.com so we can look into this and assist you as soon as possible. All the best, K.N
Good, but needs improving
Response from developer
Thanks for your feedback — we’re glad to hear you like the app. Stop loss and take profit orders are available on leveraged accounts, while availability on non-leveraged (share dealing) accounts can vary by product. We appreciate your suggestion and will share it with our product team for consideration. All the best, K.N
Limit orders
Response from developer
Thanks for your feedback. Limit orders are available, but availability can depend on the product and order type. If you’re unable to place them in the app, please contact us at helpdesk.uk@ig.com so we can check this for you. All the best, K.N
Avoid like the plague
Response from developer
We’re truly sorry to hear about your experience and the difficulties you’ve faced across support, verification, and the app. This isn’t the level of service we aim to provide, and we understand how frustrating this must have been. Your feedback has been passed to the relevant teams so we can work on improving these areas. If you’re open to it, please reach out to helpdesk.uk@ig.com so we can review your case and try to make things right. All the best, K.N
App is laggy, CS slow
*** Update ***
After an 1hr 15mins on hold I was able to get them to change my email address - it seems their system has an issue with Proton Mail. So any password reset emails do not show (in the end my password was correct, their system simply refused to recognise the email I used to register with!). This is concerning as I can’t see any emails they may have sent before today.
Response from developer
Thank you for sharing your experience and the detailed update. We apologise for the lag and login issues you’ve encountered, as well as the email recognition problem with Proton Mail addresses. Your feedback highlights areas where our system needs improvement. If you encounter any further issues or need assistance, please contact helpdesk.uk@ig.com directly. We appreciate your patience as we work to enhance the platform’s reliability and communication. Best regards, A.B
Unusable app, non existent customer service
Response from developer
We’re sorry to hear you’ve had a frustrating experience and felt unsupported during the process. That’s not the level of service we aim to provide. Please reach out to us at helpdesk.uk@ig.com so we can review what’s happened and help resolve this for you.
Terrible customer service and glitchy UX
Response from developer
Thanks for letting us know about your experience. We are really sorry you’ve had such a difficult start with your account, especially around deposits and not being able to get through to support. We’ll flag this so the team can look into the delays and ensure your concerns are addressed as quickly as possible. All the best, A.B