It use to be great
I loved this app and magazine however ever since the update nothing has worked I can’t sign in and lost all of my back issues. Because of this and trying the troubleshooting on the website i will officially be canceling my subscription to this once great magazine. The fact this hasn’t been fixed for so long shows they don’t care about their long time customers
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Restore iTunes Purchases Doesn’t Work
Lost access to current issues and library. Restore iTunes Purchases doesn’t work. App developer support only able to address by providing account to sign in to app.
Great content…app is vastly improved
Works much better now. Content is great
Why, oh why, is this so bad?
You can’t login. The whole login and account management needs to be rebuilt from the ground up. Not secure! They send you a password and then you can’t change it. Most actions result in a http 500 error status report that the user should never see. Worst of all, you can’t access what you paid for. How is this app released to your customers with these glaring problems?
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The my account page just spins
No way to login to digital subscription. The app’s help has more to do with content creation rather than using the magazine. The digital subscription is clearly an afterthought with no thought of maintaining the application.
Excellent Magazine with Excellent Customer Service
The magazine looked amazing on first look, but the app reviews made me very hesitant. In the end I’m thrilled I opted for the online and paper subscription. The app works just like other main brand magazines and is beautiful - functionality even from a mobile phone is fine (just like any other reputable magazine) and the content is awesome. I did have a glitch after first subscribing where I could not download the first month’s subscription but after emailing customer service I couldn’t believe how fast they reacted and ensured I could read this issue - they responded within a handful of minutes to my email and about an hour later everything was working fine. Some of the best customer service I’ve experienced with a vendor - not sure why other has such problems, but according to Imbibe folks just don’t reach out to them and instead just complain. Imbibe customer service in my experience has been extremely fast, helpful, and overall makes me very confident in my purchase. I can’t wait for my next issue and would think this is an awesome resources for cocktail aficionados to industry professionals. Imbibe, thank you for such a great experience!
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Great content…crappy app
Can’t sign in. Can’t read content. Spinning wheels. No help. Poor app. Just get the print version
Awful Login Feature
At least I’m getting the printed version.
Beyond Frustrating
The login process, after paying for a subscription, is mind-numbing, nonsensical, and nonfunctional. Navigating the actual app feels like a decade old website. I will be asking for the $5 extra I paid for digital access to be refunded. AWFUL.
Awful app
I love imbibe in terms of content but this app is AWFUL. And they don't give you the digital subscriptions you've paid for....
Worst subscription ever
Digital subscription is not immediately. It’s been close to a week after the purchase and they say the payment hasn’t been posted so content will not be ready to show ok the account. My credit card has been already charged.
They keep telling me after a week I will be able maybe to se the content
They keep telling me after a week I will be able maybe to se the content
Purchased digital subscription but still no access to magazines
I purchased a digital subscription on their website, but am unable to view any content after logging in. Called support and they told me to wait “until Thursday” for it to activate. Who ever heard of such a thing? Purchasing digital content that you don’t get immediate access to? Well, here we are a week and a half after I purchased a subscription, yet I still don’t have access to anything. I guess I got ripped off?
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It really is that terrible
Wish I had seen all these reviews before I purchased a 2-year digital subscription. I’ve read the print edition for years and loved it, but this app is completely non-functional. It won’t even let me login. It won’t even say “incorrect password”... it just reloads the page without logging in. If I try other methods, such as entering my name and address, it says “account not found”, even though I HAVE AN EMAIL WITH A LINK TO MY DIGITAL SUBSCRIPTION. If I try to look up my account by using my account number, there aren’t even enough spaced to enter in all the numbers!! What a joke.
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Fix This
Please fix your app. I purchased this in hopes that the reviews were exaggerated. However, all the reviews are correct that this is not user friendly. I am disappointed as a customer that there has not been a response to these complaints. Work on it.
Can’t log in
I enter my imbibe account credentials and nothing happens. Still says I’m not logged in and have no active subscription. Paying for a digital subscription I can’t read it looks like.
Not sure what Imbibe is thinking
This app on both the iphone and ipad is horribly maintained and the process of “logging in” as a subscriber is probably the worst experience I’ve ever had on a subscription-based app. The hard copy of this magazine is quite possibly a great joy, but considering the app seems to lose my login every few weeks and then Imbibe randomly changes my password every single login and then sends it to me in email after the fact - it’s impossible to tell at any given moment if I will actually be able to read an issue of Imbibe on any iDevice. Do yourself a favor and just skip this app and subscribe to the magazine if you’re an industry pro.
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Won’t log in my subscription
The app allows me to register my print subscription, and recognizes that I do, in fact, have a print subscription. But once I “Log In”, the app doesn’t recognize that I’m logged in, and requires me to purchase individual issues to view them.
Zoom Not Good Enough
The zoom does not go all the way in to "column-width" or further, making the text quite small and difficult, if not impossible, to read on the iPhone. Probably not so bad on the iPad, but I wouldn't know since I don't have one.
I would subscribe if it was readable on iPhone, but as is it's not so glad I only bought one to try it first.
Also, why no Google Play version available??
I would subscribe if it was readable on iPhone, but as is it's not so glad I only bought one to try it first.
Also, why no Google Play version available??
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UPDATE!!
Great magazine. Long time hard copy reader. Bought the iPhone 6 plus to easily take the subscription on the road. But the pages STILL don't fit the screen appropriately and the zoom function is non-existent. PLEASE UPDATE SOON
iOS 8 stability issues
Looks like a good magazine but usually crashes before I can read it on iPad. Works on iPhone, but you can't zoom so it's basically useless.
