INDS Data Manager (IDM) User Reviews

Name: INDS Data Manager (IDM)
Rating: 1 (11 reviews)

INDS Data Manager (IDM)

Honeywell International, Inc.

💼 Business

📊 Productivity

Customer Experience

Positive experience0.0% of reviews

Neutral0.0% of reviews

Negative experience100.0% of reviews

~ Based on 17 written reviews from the US App Store.

Is INDS Data Manager (IDM) Safe?

Not enough ratings yet to assess INDS Data Manager (IDM).

Is INDS Data Manager (IDM) Legit?

INDS Data Manager (IDM) appears to be a legitimate app. AppsHunter Legitimacy Score for INDS Data Manager (IDM) is 80/100.

Based on 80 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Not able to login

This new version will not let me log into it. Keeps posting that username / password invalid

Nerd.84

2 months ago

Poor design for mobile

For an app that’s meant to run multimillion dollar state of the art avionics systems, it’s shocking to me the developers didn’t optimize for mobile (iPhone) use.

poor design and usability

a year ago

Can’t even accept privacy agreement

Have to download this dumb app to edit something you can’t do on a desktop, just to not have an “I accept” option for the privacy agreement. It’s like this app doesn’t even fit on the screen properly. Honeywell never fails to disappoint.

Kappa21337

a year ago

Bad way…

We need to can send the downloads to drive as well this app only can use via Wi-Fi connection direct with the plane…

Jcdma88

2 years ago

Bad update

This last update was bad, took away a lot of convenience and made it more complicated.

Lfn mx

3 years ago

Worthless

Got notice that version 4.8 would be available oct 4th, day later and still only previous version is available.

Erepmikep

3 years ago

Affordable Care Act Website was easier.

The screen layout is almost unusable:
Fonts are small with low contrast-nearly impossible in a dark cockpit.
Why does the operating page have to be in landscape?
Boarders and shading on the download and upload pages are invisible in a dark cockpit.
Jeppesen should demand a refund for this contract.

exwAaahmofwssjdw

3 years ago

Response from developer

Thank you for using IDM and sharing your valuable feedback. Regrets for the inconvenience caused!! Reading your feedback, we are trying to understand the improvements in the user interface of the application. Can you please elaborate/provide us more details on our support Email ID INDSTechSupport@Honeywell.com along with your contact information and we shall look for every opportunity to take it further and improvise on the needed. Looking forward to hear back from you. Thanks & Regards, IDM Support Team

A step backwards

Terrible interface. Unintuitive. Unstable. Easy to make timely and costly mistakes while uploading. I’m not sure I would even try fixing this app. Just go back to the old INDS. Doesn’t deserve the one star we’re forced here to give.

UPDATE: Actually makes me consider purchasing a different aircraft all together to get away from Honeywell. AOG many times because of this terrible app and the people who manage it.

DASTRINGe

4 years ago

Response from developer

Regrets for the inconvenience caused!! We request you to please provide us your contact information along with the details of the issue that you faced during upload operation to our support ID INDSTechSupport@Honeywell.com. We shall look forward to interacting with you and take every step to resolve the issues. Looking forward to hear from you on our support ID. Thanks & Regards, IDM Support Team

Jeppesen + Honeywell = Disaster

I have been struggling with the INDS app for over a year now. Unfortunately, in the Pilatus I have no other choice - if I did, I would pay double to leave this service and get something that works consistently. Truly, this has been a disaster.

One example: If you mess up your password and it locks you out, it may take an entire day for the system to let you back in! Normally, if you are locked out of an App, you can call customer service and they can open back up your access - NOT with this one. If you are in the middle of nowhere and end up locked out of your INDS app, forget uploading any databases for a day … possibly longer. Customer service, while nice, has no way to help you … they cannot re-open your access … you are just screwed.

Here is another example of their problems: When I first got the app and paid for the service (which is not cheap) - it took me over 4 hours on the phone with support, and going all the way up through programmers, to get it to upload into my aircraft. Again, a disaster.

Then, they do updates and releases and every time, I shudder. It is always a risk as to if it is going to work or not. TERRIBLE … AVOID AT ALL COSTS.

Truth-Will-Set-U-Free

4 years ago

Response from developer

Thank you for using IDM and sharing your valuable feedback. Regrets for the inconvenience caused!! Locking period of IDM application is set for 30 minutes for unsuccessful password entries. After the locking period, the application shall be available to login again. In the event you do not remember your password, the SIGNIN page provide your with Forget Password link which shall guide you further. With reference to loading operation issue you faced earlier or facing currently, kindly write to us on our support ID INDSTechSupport@Honeywell.com along with your contact details and we shall put every effort to resolve the issue. Looking forward to hear from you on our support ID. Thanks & Regards, IDM Support Team

Bad to worse

So now with new improved IDM 2023I have to uninstall and reinstall the app each and every time I use it. Will Honeywell ever get this right? Farm this one out, get the experts to write you some new code, so far you’re a total failure!

FixxEet!

4 years ago

Response from developer

Thank you for your valuable feedback. Regrets for the inconvenience caused!! We would like to understand more on the scenario for which you are uninstalling and reinstalling the application repeatedly. We request you to please provide us your contact information along with the details of the issue to our support ID INDSTechSupport@Honeywell.com. We shall put every effort to resolve the issue. Looking forward to hear from you on our support ID. Thanks & Regards, IDM Support Team

Won’t save login information

If an app developer can’t figure out how to make it so you don’t have to type your login info every time then they need to start firing their staff. Ridiculous.

3344JFjf

4 years ago

Response from developer

Thanks for your feedback. Regrets for the inconvenience caused!! We understand the importance of this feature for our customers, and we are working on this with high priority. Please provide us your contact information on INDSTechSupport@Honeywell.com such that we can notify you as soon as the feature is updated and available in the application. Looking forward to hear from you. Thanks & Regards, IDM Support Team

Honeywell disappoints daily

It isn’t bad enough that I swear in the cockpit at the frustrating interface, they’ve changed the app “for improvement” to give me a reason to curse at home as well.

Cut the legal staff in half, make it easier to log in (actually save my log in info) and get my data, and reduce the subscription rate with the reduced legal staff costs.

Honeywell avionics is a primary driver for making me consider a different corporate aircraft because it is integrated into Pilatus aircraft. I’m saying this as a professional pilot.

Sioux12345

4 years ago

Response from developer

Thanks for your feedback. Regrets for the inconvenience caused!! We understand the importance of saving login info feature for our customer and we are working on this with high priority. With reference to the reduced subscription rate are you talking about fetching the subscription details in reduced time. Please provide us more information on the subscription rate you mentioned along with your contact information on INDSTechSupport@Honeywell.com such that we can help you with subscription issue and also notify you as soon as saving login info feature is updated and available in the application. Looking forward to hear from you. Thanks & Regards, IDM Support Team

Worst Ap Ever

This is the most confusing and hardest to run application I’ve ever worked with. It only actually works half the time, logs me out constantly. It’s just awful and the safety of flight depends on it. Avoid at all costs.

pockfull

5 years ago

Response from developer

Thanks for your feedback. Regrets for the inconvenience caused to you while using the application!! Reading your feedback, we are trying to understand the issue you are facing with the application. Can you please help us by scenario/providing more info on the issues you are facing such that we can help you in resolving them. Please write to us on the issue along with your contact information on INDSTechSupport@Honeywell.com. We shall put every effort to resolve the issue. Looking forward to hear back from you. Thanks & Regards, IDM Support Team

Needs major improvement

Was hoping for an improvement over the old INDS app but so far this is a big step backwards. They must have completely skipped beta testing. I have yet to complete a single problem free upload and have wasted hours on troubleshooting. Desperately needs to be fixed. A company like Honeywell should be able to do better. This thing is amateurish.

vaultair

5 years ago

Response from developer

Thanks for your feedback. Regrets for the inconvenience caused!! With reference to Beta App testing, we always ensure to work with our FSEs and complete the process. Reading your feedback, we understand that you have some concerns or faced issues while performing Upload operation. However, your feedback is very generic. We request you to please provide us your contact information along with the details of the issue to our support ID INDSTechSupport@Honeywell.com. We shall put every effort to resolve the issue. Looking forward to hear from you on our support ID. Thanks & Regards, IDM Support Team

Locks up random and quits

Worse then original INDS app, not sure why Honeywell seems to always have these issues. Takes hours to do anything.

MaxAirLLC

5 years ago

Response from developer

Thanks for your feedback. Regrets for any inconvenience caused!! Reading your feedback, we are trying to understand the issue you are facing with the application. Can you please help us by providing more info on the issues you are facing such that we can help you in resolving them. Please write to us on the issue along with your contact information on INDSTechSupport@Honeywell.com. We shall put every effort to resolve the issue. Looking forward to hear back from you. Thanks & Regards, IDM Support Team

Horrendous App

Actually deserves zero stars. Filled with bugs. Horrible interface. Constantly freezes up and doesn’t finish the upload into the aircraft. If you terminate the upload process before 100%, you run the risk of scrambling the AGM cards in the aircraft, which means a visit to a service center and $$$. Do better Honeywell!

yumajet

5 years ago

Response from developer

Thank you for the feedback provided. Regrets for the inconvenience caused to you while using the application!! We understand that you have faced application freeze issues while performing Uploads operation and also few concerns on the application user interface. We would like to understand the issues in detailed such that we can put every effort to resolving them. We request you to please provide more information/scenario on the freeze issues and the user interface along with your contact information to our support ID INDSTechSupport@Honeywell.com. Looking forward to hear back from you. Thanks & Regards, IDM Support Team

Horrible app

I use this app to upload data bases to my PC-12. I’ve already had to completely uninstall and reinstall the app. It locks up on uploads. I think it would almost be easier to go back to the CD’s to do uploads.

Emtp12345!

5 years ago

Response from developer

Thank you for your feedback. Regrets for the inconvenience caused while using the application!! We understand that you are experiencing application freeze while performing the Upload operation. To understand the issue and extend our support in resolving the issue, can you please provide us detailed info/scenario which is causing the application freeze. Please write to us on our support ID INDSTechSupport@Honeywell.com along with your contact info for future correspondence and we shall do our best to resolve the issues. Looking forward to hear back from you. Thanks & Regards, IDM Support Team