Very Misleading Pricing
Response from developer
Hello, we’re sorry for any confusion. The number of credits required is clearly shown for each video. Most AI Video effects cost 150 credits, while some are available at a discounted cost. AI Art effects generally use fewer credits. You can also check your credit usage details in the app. If you have any questions about credit deductions, please go to Settings > Send Feedback in inMelo and send us screenshots or a screen recording. We’ll be happy to look into it for you.
MacBook Air m5
Response from developer
Thanks for your feedback. We’d like to know the details of the problem you mentioned. Please send the details and the screen recording of your operation steps to feedback@inmelo.app. We'll pass it along to our development team and see if there is any way we can improve it.
✅
Jewelery
Stop 🛑 trying to charge my card for this app 😡
STOP 🛑 trying to bill me for something l did NOT order nor receive nor even have on my phone. It’s simply ridiculous. How $1 trillion company tries to fleece its customers month after the month to make payroll. It’s no wonder you’re having to increase your prices.
Response from developer
Hello, If you did not confirm a subscription, Apple would not charge you without your authorization. If the subscription was purchased by mistake, you can request a refund by visiting: https://reportaproblem.apple.com/ Regarding the pricing, we haven't been continuously increasing our prices. As the app evolves with new features and improvements, we may adjust our pricing from time to time. We appreciate your feedback about our pricing and will share it with our team for consideration. If you need any further assistance, please feel free to contact us at feedback@inmelo.app. We're always happy to help.
Maaast
Best
有被騙錢的感覺
Title
😉😛🥲
Refund Request
I did not intentionally sign up for auto-renewal and have already been paying the yearly subscription fee of 1499. Unfortunately, the subscription has renewed automatically, and I was charged again despite not actively using the application.
I kindly request that you review my case and reverse the recent transaction. I would greatly appreciate your assistance with this refund and would be grateful if you could also let me know the expected timeline for processing it.
Thank you for your understanding and support. I look forward to hearing from you soon.
Response from developer
Hello, If you would like to request a refund, please visit the following page to apply: https://reportaproblem.apple.com/ If you have any other questions, feel free to email us at feedback@inmelo.app.
Its viral video not virus video
Response from developer
Hello, Thank you for bringing this to our attention. We have already corrected the issue. However, App Store screenshots can only be updated when a new version of the app is submitted, so the corrected screenshots will appear in a future app update. If you have any other questions or notice anything else, please feel free to let us know at any time. We truly appreciate your feedback and support. Thank you.
Please add more YouTube landscape videos
and youtube videos.
AI видео
…
Customer service did reach out and helped me
I just downloaded this app. I’m testing it out. It’s charging me fees for every single test I run and they won’t refund me even though the tests I’m running are not giving me the results I want. Customer service continues to give me the wrong instructions so I feel like I’m hitting my head on a brick wall and I’m very unhappy.
Response from developer
Hello, thank you for your feedback. If you encounter any issues in the future, please feel free to contact us again.
Customer service doesn’t help
Template
Последнее время не работает
Response from developer
Пожалуйста, убедитесь, что вы вошли в систему с тем же Apple ID, с которым была оформлена подписка. Если подписка всё ещё действительна, перейдите в настройки приложения inMelo и воспользуйтесь функцией восстановления покупок. Если у вас останутся вопросы, пожалуйста, свяжитесь с нами по адресу: feedback@inmelo.app
