Innovate Ticket

Innovate Ticket is a B2B support and ticket management app built for support agents who need a simple and efficient way to manage customer requests from their mobile devices. The app brings your support tickets, team workload, performance insights, notifications, and passport scanning tools together in one place. Ticket Management Manage your support tickets from a central inbox and quickly switch between different views, including Inbox, Assigned to Me, Unassigned, Starred, Closed, Drafts, and Archived. This makes it easier to find the tickets that need your attention. Support Dashboard Get a clear overview of your support activity at a glance. The dashboard provides useful information such as open tickets, breaching tickets, resolved tickets, unassigned tickets, median first response time, median resolution time, and ticket activity from the last seven days. Organized Inbox Keep your customer conversations organized and easily find tickets based on their status or assignment. Spend less time searching and more time helping customers. Ticket Notifications Stay informed about important ticket activity. When notifications are enabled, you can receive updates about new replies, ticket assignments, and SLA-related warnings. Passport Scanning Innovate Ticket also includes a built-in passport scanning tool. Agents can photograph or upload a passport bio-data page and review the information read from the document, including machine-readable passport details. Secure Agent Access Sign in with your authorized B2B support account and access the support workspace available to you. Your ticket information and tools are presented within a dedicated agent experience. Built for B2B Support Teams Innovate Ticket is designed to make everyday support work easier. Whether you are checking your inbox, responding to customer requests, reviewing ticket performance, monitoring SLA activity, or scanning passport information, the essential tools are available from your mobile device. Innovate Ticket helps support agents stay organized, respond efficiently, and keep track of their workload wherever they work. Innovate Ticket — simple, focused support management for B2B teams.