The app might be decent but….
The app itself is the only reason why I’ve given 2 stars but yodel need to do better. My parcels been out for delivery since yesterday morning, I had a 2 hour time slot which came and went like a thief in the night and thing to contact them for information is like trying to raise the dead
Poor app
App is very poor if you have to query a parcel that has been at the delivery depot for over 3 days. Contacting customer services is extremely hard to find and then you just get the runaround from the system. Needless to say I will never be sending anything through InPost and will stick to sending by Evri which I find to be a vastly superior system.
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No delivery photo
I was forced to download this app to see the delivery photo. After downloading, the app shows the same tracking information as the browser - there is still no delivery photo! What a waste of time.
Doesn’t work
App doesn’t work, can’t get in with email or phone number.
Doesnt seem to work
Ask for my email. I enter it, very quickly see some sort of error flash up before being told “Success” while nothing happens. And loop…..
Not clear on the destination??
So no photo or correspondence on package
Delivery
Two times they have said they have tried to delivery item no one has knocked the door
Garbage
Does not track
Terrible.
Driver marked my package as delivered and left at an authorised location, but it was dropped off at a completely random front door that does not match my address. Customer service is impossible to reach and now my item is lost. Avoid!
Poor
Totally unusable can’t update where to leave parcels as I have not received one delivery from this company
Pointless
Installed app on the promise it would show a photo of where the courier had lobbed my missing parcel. No such option and no means of raising an enquiry as to where on earth my parcel is now.
Cannot log in!
I have parcels to post out and parcels to collect, but I cannot log into the app!! Enter mobile number - here’s your code. Enter code - now enter email address. Link sent to your email address …. Er, no it’s not!? If not received in 30 seconds try again … and again… and again ….
Tried almost a dozen times - still no email. Sort it out InPost!!!
Tried almost a dozen times - still no email. Sort it out InPost!!!
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Slow to update with tracking info
I've just received a nofication from by supplier that my parcel will be delivered today by Inpost. According to the app Inpost are still waiting for it and it isn't in the country yet. I know from the suppliers website it has cleared customs and is in the local Inpost depot ready to be delivered. Pretty poor
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No verification email?
Can no longer get in to the app. Asks for email and phone verification but never sends the code to email. So now unable to track anything!! Sends code to text, but then wants verification via email. Awful app.
No delivery photo
They force you to download their app so you can see the delivery photo, which you need because the driver didn’t bother to knock and you can’t see the parcel anywhere. So you go through the rigmarole of setting up the app, only to find there is no delivery photo. Useless.
Best delivery app
Not one to review apps but inPost have just got something very right. The ease of receiving and sending parcels from one Place with a truly great and intuitive interface. Very impressed and would recommend over any other provider. Literally stopped using Royal Mail altogether
Unable to confirm
Downloaded this app yesterday to track a parcel. Entered my email and was told a confirmation email would be sent with a link to click. Tried multiple times and eventually received an email hours later. Clicked confirm to be told it had timed out! Not impressed.
Terrible
Absolutely terrible app. There is no point to it. You paste in a parcel that you have sent back, so you know the tracking number is right and correct, they've accepted the parcel and the parcel is en route and is live on their website tracking, but as soon as you put that tracking number in the app, lol they tell you they don't recognise the tracking number...the pants!
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Delivery
I just got an email to say my package had been delivered, no one knocked on my door, it was just left on the doorstep outside my house, I was at home and have a Enufy doorbell, definitely never knocked or rang the bell
Worst delivery company in uk
Lost my parcel , Blamed their driver and never tried to find the package or compensate me because of their poor service and unexplained error when they leave my parcel in wrong location.