inRoute User Reviews

Customer Experience

Positive experience76.3% of reviews
Neutral8.6% of reviews
Negative experience15.1% of reviews

~ Based on 430 written reviews from the US App Store.

What users say

Is inRoute Safe?

inRoute - Intelligent Routing appears safe based on user ratings. AppsHunter Safety Score for inRoute is 92/100.

This assessment is based on 10,650 user ratings, with an App Store average of 4.6/5.

Safety Analysis

91.7% of ratings point to a safe experience
4.0% of ratings suggest some concerns
4.3% of ratings point to a risky experience

~ Based on 10,650 App Store ratings for inRoute.

Is inRoute Legit?

inRoute - Intelligent Routing appears to be a legitimate app. AppsHunter Legitimacy Score for inRoute is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

DRIVER

So convenient, I have no complaints

Great support

I lost some of the charts but was contacted and given specific instructions to restore my app again. Best customer service EVER.

5 Big stars. A friend told me how to fix my app. I have been using it since 2015 and all of the weather info locked up. I went to the settings in the app and found Restore. Everything fabulous again.
Love love love that I can see everything again!
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Permit routing

The most awesome app for routing permits. Especially in Texas 🤣Well worth the investment.

The bet

It’s the best

Great app!

This app will find the shortest route that includes all of the stops. I can also make manual changes to the order by dragging the item. If I need to cancel one of the stops, I can remove that stop from the route (keeping it on the list if I want), and it will recalculate. I think the app is very well designed and is very reliable. It’s very useful for vacations as well as delivery service services.
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This app keeps getting better and better.

I have used this app for years, before with my RV and now for all my trips that we take. I preplan our routes, sites to see, restaurants and points of interest allowing me to plan our trip from a global perspective. This allows me to relax when we’re actually on vacation knowing what we’ll be doing and how to accomplish our leisure goals. It is truly easy to use, you’ll enjoy it too.
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Très utile

Permet de faire mes itinéraires facilement. J’aime beaucoup cette application. Elle fait à 90% ce que faisait BaseCamp (Garmin)

The best app for any road trip!

We have been using this app for over 10 years now and we can say that we cannot travel without it! You can place 150 places of interest on a route, change the colour of each place (say, to note where you will be sleeping overnight), know the distance between stops, and so much more. Amazingly, it can also create for you the shortest travel route connecting 50 and 100 places and it also has a manual option. It also connects effortlessly with the navigation systems.

The app is both beautiful and functional AND it has an amazing customer service with REAL PEOPLE addressing all of your questions/issues! 10 stars!!! 😄
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Countryside PCS

This system is fairly simple and a must in our business.

I used restore!

How do I find Restore. It seems to have disappeared. The same issue occurred again

5 Big stars. A friend told me how to fix my app. I have been using it since 2015 and all of the weather info locked up. I went to the settings in the app and found Restore. Everything fabulous again.
Love love love that I can see everything again!
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My Go To Routing App

This is such a great user friendly routing app. Been using it for maybe ten years and it just keeps getting better. Thank you developers!

Has been our go to for years

We make a significant journey with our teardrop trailer most years. InRoute has been an integral part of planning and execution for all of them.

Tony Boyd

Thank you for the exit numbers!

Where’s the TRUCK ROUTES

I think this app would be a lot better if it was truck gps compatible when routing

Bravo

Franchement je m'en sers depuis pas mal d'années je trouve que la carte n'évolue pas mais autrement très bonne application je regrette un peu le fait qu'une fois qu'on est déjà passé sur la route ça nous laisse la trace ça peut brouiller un peu mais autrement très bonne application

Doesn’t provide traffic alerts.

It is nice for RV route planning but it offers no traffic planning. It kept me on a route where the road was closed and provided no indication of any traffic jams.

Might try again if traffic is monitored.

One addition needed

This is my go to for RV navigation as it offers more filters than others like RVLife and is cheaper. However, I wish you could filter for grade and not just elevation. A couple of times recently it gave me routes with steep grades that my rig won’t handle. There was a better route, but I had to force it by adding way points to take that route. The routes it chose were also very curvy despite my filtering for least curvy. I recommend anyone using the app to double check the routes before taking them.
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InRoute needs some improvement !!

InRoute needs some improvement. There should be a way that you can just touch waypoint and change the color and have a pulldown list to mark waypoints as ‘contacted’ or ‘call back’ or ‘supporter’ or ‘not supporter’ for political campaign waypoints.

There are many other improvements that can be made, but sadly, because you can never get a hold of the writer of this app and speak directly with them, there’s no way to actually help improve it.
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Response from developer

To change a pin's color, you can press and hold on a map pin (or on its Name/ETA pop). For marking points, there are a couple options. First, you could change the pin's Name. On the pin's details screen (select its Name/ETA popup), the Name field at the top is editable. Changing the pin's name will change the name used on the map, in route lists, and announced during voice-guided navigation. Second, there’s also a Notes field further down on that details screen that could be used, and urls and phone numbers become tappable links when you return to that screen. Regarding helping to improve inRoute, we love hearing from people! Under the map's "More" button there's a Contact Support button where we respond quickly to any questions or feedback.

Love paying for an app that doesn’t have support

This app is fantastic when it works!! Unfortunately when it doesn’t work, there is no support. You could spend hours going in circles in their website only to have no resolution.
Very frustrating especially when you pay for a subscription!

Response from developer

Hi Krista, sorry for the trouble. We responded to your email about a map search problem in under 5 minutes. At that time, Apple had a rare outage lasting about 30 minutes affecting their map services (that inRoute also uses). We also sent a follow-up email to you as soon as the issue was resolved. It sounds like you didn't receive them. There may be a problem receiving emails from support@inroute.com on your device. Regarding our website, we haven't had any similar reports so I'm not sure yet. There is a Contact button at the top of every webpage for getting support. Similarly, there are Contact buttons in the app (e.g., "More" > Contact Support) that include version and setting information useful for helping understand/resolve problems. We're happy to help if you have any other questions!

1000 Miles and still learning

After a week of travel with InRoute I have a few observations. I love certain aspects especially the route planning and being able to find gas and rest stops when you will need them. Still trying to figure out a few things like setting way points. When I use a small town like Hill City, WY along the route to get off I70 it takes me to the post office in the center of town not the intersection. Anyway nice tour of these towns if I didn’t have a trailer following me. Overall better than any other app for planning, not quite as good as Google Maps for actual navigation. Blue route is had to see against gray roads, at least on CarPlay.Still learning.
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