Tracking is terrible
Response from developer
Sorry for the tracking issues. Please update the app to v2.33.5 and try again. If the issue persists, email iOS-Appfeedback@insta360.com with your app version, a screen recording of your steps, the affected video, and your App Log ID (App > Me > About Insta360 > Diagnostic Info > Send). Our support team will assist further.
Нагревается
Позор для такой компании
Response from developer
Hi there. Sorry for the inconvenience. May I ask whether the App has been updated to the latest version? If not, please update it to the latest version. Then go to the 'Me' page in the App > Clear Cache, and close other running apps. If the issue persists, please send the camera model, phone model and system version, and Log ID (Go to "Me" > "About Insta360" > "Diagnostic Info" > "Send") to appfeedback@insta360.com. In addition, we will share your situation with the relevant team. Thank you for your patience and support.
Becoming bloatware
The huge memory footprint it occupies needs to be addressed. The actual app size is now shown at 2.41GB. It would be good if a user could eliminate support for devices they don’t have in order to reduce the size of the app.
Perhaps a list of features that could be added or removed optionally.
Stop it with moments pro already
Response from developer
Hi there, sorry for causing you a bad experience. Our product team attaches great importance to your feelings and will make improvements based on your feedback and continuously optimize the product usage experience. Thank you for your feedback.
Would be 5 stars if watermark was disabled by default
Ultima Atualização
Response from developer
Hi there, could you please let us know the exact error message you are receiving? To better assist you, please send the gimbal model, app version, phone model, and system version, along with a screenshot or screen recording of the error, to service@insta360.com. Once we receive the information, we will follow up and assist you further.
バグが多すぎて全然使えない
編集画面で動画を選択する際も、選択画面に使いたい動画が出てきたり出てこなかったり、iPhoneアルバムに動画を追加して取り込もうとすると何故かもともと出ていた動画が消えて選択できなかったり。
使いたい動画が全く使えない。。。何かしら表示されない動画がある。
テンプレートで編集するときは、横型の動画を縦型にしたいとかズームして使いたい時は、proという編集画面で変えられるけど、データとして書き出しをしないとズームなどの編集過程が保存されないので、前の画面(動画の長さを選択したり動画を置き換えできる画面)に戻ると、ズームなどの編集が全てリセットされてやり直し。
何故？！？！
後から動画を差し替えたいとか別の場面を切り出したいとかなった時は全ての編集をやり直さなきゃいけないのはキツイ。。
データ書き出しをすると編集過程は保存されてるけど、proの編集画面しかいじれず、動画の置き換えなどができる画面にはいけない。。。
使い勝手が悪いので改善して欲しいです。
Response from developer
Hello, which camera model are you using? What shooting mode and settings did you use? You can send iOS-Appfeedback@insta360.com a screen recording of the operation process, your phone model, and the App log (Insta360 App>"Settings" > "About Insta360" > "Diagnostic Info" > "Send"), and we’ll provide further assistance.
Trop grosse
Response from developer
Hi, you can go to App “Me” Page > Clear Cache within the app. You can also try uninstalling and reinstalling the App to see if it resolves the issue. Please note that if you choose to uninstall and reinstall, the downloaded materials/files will also be cleared, so we recommend that you back up your data in advance. Or In order to provide you with the solution more quickly, please provide the following to iOS-Appfeedback@insta360.com: 1. Mobile model, system version, App version, and App log ID (Insta360 App>"Settings" > "About Insta360" > "Diagnostic Info" > "Send"). 2. Screenshots of the storage space occupied by the Insta360 App in Phone Settings>Storage Space. 3. How many materials are present in the app's album, memories page, and draft box respectively.
Still want more
改善要望
アプリとカメラを接続したら、自動でプレビュー画面を表示するようにしてほしい。
「接続」を押さなくてもいいようにしてもらいたい。
それと、アプリと接続した場合、アプリ側からカメラの電源をオフをできるようにしてほしい。
他社ではその両方ができています。
いつになったらアプリから電源を落とせるようになるのでしょうかね。
皆さん不満にならないのかな？
メーカー側は不便だと思わないのかな。
Response from developer
Hi there, we'll forward your suggestions to the R&D team. We value the opinions and preferences of all our customers, if you have any questions you can contact us by email: service@insta360.com. Thank you for your feedback!
アプリとカメラの接続が非常に不安定
Response from developer
Hi there! To help you resolve the issue as quickly as possible, please check whether the following connection steps were followed correctly: 1. Please check if there are any error messages on the camera's Wi-Fi settings page. 2. On the camera, make sure Wi-Fi is turned on. Also, ensure your phone's Wi-Fi/WLAN and Bluetooth are both enabled. 3. Open the Insta360 App, find and select your camera from the device list to connect. 4. If the connection fails in the App, go to your phone's Wi-Fi/WLAN settings, find the camera's Wi-Fi network, and connect to it manually by entering the password. (The Wi-Fi password can be found in the camera's "Settings" > "Wi-Fi Settings".) Note: The App cannot connect to the camera via Bluetooth alone. Bluetooth assists the phone in identifying the camera's Wi-Fi information. After a successful connection, you can turn off your phone's Bluetooth if not needed for other purposes. If issue persists, please provide the following information to iOS-Appfeddback@insta360.com: 1. Camera log files and the date the issue occurred. 2. Camera serial number. 3. A screenshot of the camera's Wi-Fi settings interface. Thank you for your cooperation.
Worst product - Scam
I reinstalled the app, checked the Bluetooth connection, and tried every troubleshooting step available to me, but nothing resolved the issues. The rear camera also never worked through the app, it remained stuck in selfie mode.
A brand-new product should perform its basic functions without requiring hours of troubleshooting. This has been a frustrating waste of time, and the experience is unacceptable.
Response from developer
Hello! If you're experiencing Bluetooth connection issues, try the following steps: 1. Update the Insta360 App to the latest version; 2. Reset Flow Bluetooth: Press and hold both the trigger and shutter buttons for 3 seconds. You'll hear a "beep" sound once the Bluetooth reset is complete; 3. Reset your mobile device’s Bluetooth: In your phone's Bluetooth settings, unpair Flow/Flow Pro/Flow 2 Pro Bluetooth, then turn off your phone’s Bluetooth and turn it back on. Search for and select Flow Bluetooth to attempt reconnection - Bluetooth Name: Flow/Flow Pro/Flow 2 Pro XXXXXX (where XXXXXX represents the last six digits of the Flow serial number) To better assist you, please send a screen reocding of your operation, your phone model and app log id to IOS-Appfeedback@insta360.com.
No se descargan los videos
Glitch monster
Response from developer
Hi there. Please follow the following steps and try again to see if the crashing issue still exists: 1. Update the Insta360 APP to the latest version. 2. Please download the footage to the App first and try again 3. Clear the app cache on the "Me" page of the Insta360 APP. 4. Clean your phone's memory to ensure it has sufficient space. 5. Close other background running applications before editing or exporting footage. 6. Check the phone's running memory (if the running memory is less than or equal to 6G, the Insta360 APP may be forcibly closed due to insufficient running memory during editing or exporting materials). If issue persists, please provide the following information to iOS-Appfeedback.com, and we will provide feedback to the relevant technical personnel for further investigation: 1. Problem screen recording 2. Time point when the crash occurred 3. Insta360 APP version 4. Phone model and remaining memory 5. System version and system model (Path: phone system settings > about the phone) 6. App Log ID (Go to Me page in the Insta360 APP > Click on "About Insta360" > Click on "Diagnostic Info" > Send > Copy the LogID and provide it to customer service) Thank you for your support and cooperation!
Too many adds
Response from developer
Sorry that we haven't been able to provide you with a better user experience. We've already passed this feedback along again to our App team for further review and evaluation, with focus on how the overall app experience can be improved and optimized going forward. Regarding the pop-ups, could you please go to the Insta360 app > [Me] > [Settings] > [Notifications], disable any notification types you'd prefer not to receive, and see whether that helps resolve the issue? Thank you for your cooperation!
Temu app
Bloatware!! Reduce the size!!
Riddle with Ads and Bloatware
Dreadful
Is this available to install on a Mac
Response from developer
Hi there. The Insta360 App does not support direct installation on Mac computers. At present, the Insta360 App is a mobile application available only on iOS and Android. Thank you for your understanding!
