Return your camera while you still can
Customer service has been HORRIBLE.
They never resolved the original issue, and I have now been going back and forth with them for months. I have footage from a second family vacation that I haven’t even bothered turning into a video because I’m not willing to spend hours editing something when I have zero confidence it will export.
Their support team has ignored requests, missed multiple deadlines that THEY established, and has repeatedly failed to escalate the situation to anyone with actual decision-making authority.
My free cloud storage expired while all of this was going on. I asked them to restore or extend it so they could finish troubleshooting the problem and I could eventually create the second vacation video. That request has gone unresolved as well. I refuse to pay for cloud storage when the company has not even demonstrated that its software works.
The camera itself is impressive, which makes this even more annoying. But a great camera is not worth much if the software fails and the company will not support its product.
After months of chasing Insta360 for a resolution, I would strongly recommend thinking twice before buying anything from them. If you did, return it while you still can.
カメラとして使いたい/バージョンアップで機能ダウン
2つ前のバージョンからリモート接続してもリモート側に画面が出てこなくなった、どんどん不便になる。
上下左右移動を諦めて固定カメラでFinalcutとかBlackmagicの方が便利。
初期のバージョンに戻して欲しい
2026/09
起動すると広告画面が出てきたり、余計なワンクッションが入って「今すぐ取りたい！」に対応できない。カメラ機能がおまけの映像画像SNSアプリとなっている。
純粋にFlow2proのカメラアプリとして利用したい。すぐ起動して撮影に取りかかれないのは撮影アプリではない。
以下は前回レビュー。まだ解決していない。
Flow2Proで使用してます。2.27.1のバージョンにアップしたら、今までの設定が全部リセットされた。以前から左右追尾で被写体を見失うと左右に振れ幅が１度２度４度８度16度32度と行った感じで左右にブンブン首を振る現象があったが、バージョンアップ前と比べて、追尾性能が格段に下がり、正面2mの被写体が左右にゆらゆら揺れるだけで前述の挙動にすぐなってしまい、全く使えないものになってしまった。
プロフレーミンググリッドでテンキー8の位置を設定しても、だんだん7や9になってしまいフレームアウトしてしまう、これもバージョンアップしてこうなってしまい使い物にならない。
あとプロフレーミンググリッドは以前からダメな仕様として、縦でテンキー8に合わしたあと、右ダブルクリックでスマホを横にした時、縦の位置の8のままなので、横だと4の位置となり、上ではなく左を指定してしまう。全く使えない。「現在の画面の向きでどこに合わせている」という仕様にして欲しい
Response from developer
Hi, we sincerely apologize for not providing you with a satisfactory user experience. We will submit your feedback to our product and R&D team for further evaluation and improvement. In addition, we would like to ask whether you have already sent the information requested in our previous comment to iOS-Appfeedback@insta360.com. If not, we would appreciate it if you could send the following again: 1. The current firmware version of your Flow 2 Pro 2. A video recording showing the issue 3. The Log ID (Please connect your device to the app, go to Me > About Insta360 > Diagnostic Info, then tap Send to copy it) Once we receive the information, we will follow up for you as soon as possible. Again, we sincerely apologize for the inconvenience.
Super frustrating.
As someone trying to edit longer form 360 video it’s such a pain to have the app crash every 10 minutes ruining my workflow and losing a clips worth of progress.
Also, key frames frequently don’t keep the correct frame and I find myself dealing with unwanted zooming. Many times after exporting I discover that certain clips did not retain the manual reframing I’ve done to them or randomly zoom the pov in all the way from a wide view to something as narrow as <90°. Causing me to have to go back and fix parts of the video and then re export. I also agree with many other reviewers that the app can’t decide what it wants to be.
The snapshot feature to take screenshots from clips rarely works and gets stuck in the exporting process. I’ve had to rely on other apps to take quality screenshots for thumbnails.
When viewing a clip from my downloaded album, it keeps playing the audio even after backing out to the app’s homepage. This stacks with multiple clips so there are times when the audio from 2+ clips are still playing even though I’m not watching them. The only way to fix is to force quit the app and restart.
Working on an iPad Pro with hundreds of gigs worth of free storage space for the length of video I’m editing. I’ve sent an email about some of these issues without response.
Response from developer
Hi there, we’re really sorry for the frustration these issues have caused, especially when they interrupt your editing workflow and result in lost progress. Since you’ve already contacted our support team regarding some of these issues, could you please make sure that all the relevant information has been provided to the support team, including recordings showing each issue, the app log, your iPad model, the available storage space, and the approximate time points when the corresponding issues occurred? This will help our team better review and investigate the different issues you’ve encountered. Please keep an eye on your email for our team’s follow-up, and we’ll continue to assist you there. Thank you for taking the time to share such detailed feedback with us.
Best social and editing app
Simply Excellent
Terrible
La mejor cámara en toda mi existencia
Why is this app so big! Ot takes too much storage
Insta360
원격제어 기능 갑자기 안됨
Cant activate 360 ace pro 2. The instruction is in Chinese and i don’t understand
软件体积太大了
Response from developer
您好，感谢您的反馈！随着Insta360 App内 AI 功能逐步增多，安装包的体积也会随之增加。您的使用体验是我们不断优化产品，继续前行的动力。我们会认真记录您的反馈。如果您有更多建议，可以联系我们公/众/号【影石Insta360】的在线客服。感谢您的支持与理解！
Bad Memory Management
Response from developer
Hi there, we sincerely apologize for the unpleasant experience. To better assist you, please provide a screen recording of the issue ( including the memory usage before deletion, the deletion process, and the memory usage after deletion) to iOS-Appfeedback@insta360.com. Additionally, please also send the App Log ID (via "Me"> About Insta360 > Diagnostic Info > Send) and the time when the issue occurred to iOS-Appfeedback@insta360.com . Once we receive the information, we will investigate and verify the issue further. Thank you for your cooperation and understanding!
Struggles to export in batches
Great when it works
Late updates
Fantastic
Great but
2.56gb updates and the remote still won’t connect
The camera, remote and app forever have connectivity issue and with the security concerns I do not use the app. I generally delete after checking to see if the latest update resolves my connectivity issue and delete it after being disappointed.
If you like gimmicky photoshop features baked in because you don’t have photoshop this is probably ok but the paid you tubers are lot telling you the whole truth
