Internet & SmartHome+ User Reviews

Name: Internet & SmartHome+
Rating: 5 (2 reviews)

Internet & SmartHome+

TELUS Communications Inc.

🌟 Lifestyle

Customer Experience

Positive experience11.4% of reviews

Neutral4.3% of reviews

Negative experience84.3% of reviews

~ Based on 70 written reviews from the US App Store.

Is Internet & SmartHome+ Safe?

Not enough ratings yet to assess Internet & SmartHome+.

Is Internet & SmartHome+ Legit?

Internet & SmartHome+ appears to be a legitimate app. AppsHunter Legitimacy Score for Internet & SmartHome+ is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Not even able to login

I am using IOS 26.6. The app won't even let me login. I have raised a complaint 2 weeks before. Still no solution.

thayyiljose

11 days ago

It just doesn’t login

The previous app was great. The new app just don’t let you login.

PrinceSood98

12 days ago

Response from developer

Hi, sorry to hear that you're stuck at login. This app is designed to work with your My TELUS username and password. Try the troubleshooting steps at telus.com/loginsupport, and if you're still not having any luck, give us a call at telus.com/contactus. We'll get you up and running.

They don’t keep their promises

I had a decent deal with Telus. Then, as my contract was about to expire, I called to ask for a new contract. They told me I didn’t need to change anything, as I had a five-year locked-in contract for the same fee. But they told me they could give me a better deal. BIG FAT LIE. Now I am stuck with a two-year contract for $27 additional a month. I feel betrayed. I already called, and they did not fix my problem. No, I do not recommend Telus.

Hugh879

13 days ago

Response from developer

Hi Hugh, we're sorry to hear about your experience and want to make it right. Since you've already tried calling, I want to connect you with specialized support without waiting on hold. Please take 2 mins to post on our community forum, TELUS Neighbourhood (telus.com/neighbourhood), so that we can connect with you and resolve your billing issue.

Looks pretty, but that’s about it

A ton of my devices are not showing up, and after three weeks of refreshing the list hasn’t changed. When I do refresh I just get the red banner at the bottom that says “Not all devices are up to date yet. Please try again later.”

I also had some devices intentionally paused on the old app. Those that actually showed up in the new showed that they weren’t paused, but I had to go in and pause them, then unpause to get them to connect. The paused devices that aren’t showing up - I haven’t yet figured out how to fix that.

There was nothing wrong with the old app. I’ve yet to see anything better with this one.

Warrenmama

14 days ago

Response from developer

This is not the experience we want you to have! We're sorry for your frustration. Something must be going wrong on the backend if your devices aren't connecting after 3+ weeks of refreshing. We'd like to investigate and resolve this issue for you. Please take 2 mins to post on our community forum, TELUS Neighbourhood (telus.com/neighbourhood), so that we can connect with you and troubleshoot your account.

awesome

I extremely recommended Thanks

Rypia

14 days ago

Response from developer

Thanks for your review, Rypia! We're glad you're enjoying the app.

…

Forced “upgrade” that missing the basic functions from Telus connect

Name.,@

15 days ago

Response from developer

Sorry that the transition from Connect has left you without functionality you relied on. We'd like to understand exactly what's missing so it can be looked into. Please share the details in-app via Settings > Give feedback.

Inutile

Encore Telus team: ils savent vraiment faire des applications inutiles. Pourquoi changer ce qui fonctionnait passablement bien? Nouvelle application qui nous donne moins d’information qu’avant. Laissez l’internet avec l’ancienne application et votre maison connectée séparément. On en a pas besoin.

Je l’ai supprimé.

jjjlesles

16 days ago

Response from developer

Merci pour votre retour, et désolé d'apprendre que vous êtes déçu(e). On comprend que la transition vers une nouvelle application n'est pas toujours bienvenue, surtout si elle vous donne l'impression d'avoir moins de fonctionnalités qu'avant. Ce n'est pas notre intention, et on aimerait comprendre ce qui manque précisément pour vous. Est-ce une information sur votre connexion internet, vos appareils connectés, ou autre chose? Dites-le-nous dans l'application sous Paramètres > Donner votre avis. On veut corriger le tir.

New app? Where is Telus Connect??

This app is so bare bones it’s terrible what happened to the old ap, I can’t use Telus Connect anymore it just send me to download in app which barely functions

0/10

Sniffakneee

20 days ago

Response from developer

Thanks for your honest feedback, and we're sorry to hear that the new app isn't meeting your needs. Could you tell us specifically what's not working or missing for you? That'll help us prioritize the right fixes. You can share details in-app via Settings > Give Feedback.

Inutile

jjjlesles

20 days ago

Response from developer

Update

please implement the scheduling function again.

jcD0034

21 days ago

Response from developer

Hi, thanks for flagging this. The scheduling function from Connect isn't gone, you can recreate it using the Routine feature in SmartHome+, which lets you set schedules for your devices and home internet. Give it a try and let us know how it goes.

No iPad support

Unbelievable that just like Connect, there is no support for landscape viewing on iPad. This is a simple thing that any competent developer can program in a few hours.

bogentu

24 days ago

Response from developer

Thanks for your feedback. I've passed this along to our development team as a specific request. We can't promise a timeline, but it helps to know this is impacting your experience on iPad specifically.

Doesn’t work

Stays at login page always . Forces you to setup internet VPN back up which even if you go through all the steps reluctantly doesn’t work .

mandab001

25 days ago

Response from developer

Hi, if you're stuck at the login page, you're likely mid-migration to SmartHome+ and your features (including internet backup) will unlock automatically once migration is complete. You can continue using the Connect app while the migration is in progress. Are you still experiencing this issue? If so, let us know in app Settings > Give feedback.

Frustrating app update

This app was changed for no good reason, and now I can’t properly view my CCTV cameras that are connected to my TELUS SmartHome+ system. The cameras worked before the app was changed, but the new version has made accessing them unnecessarily difficult.

Why change something that was already working? If customers have security cameras, being able to quickly view the live camera feeds should be a basic and reliable feature. TELUS needs to fix this and restore easy access to the cameras instead of making the app more complicated.

movement picnic

25 days ago

Response from developer

Thanks for reaching out. We recently fixed an issue that was preventing some customers from viewing their live camera feeds. To get things working again, please make sure your camera is online and updated to the latest firmware. If you still need help after updating, request a callback from us by tapping the (?) in the top-right corner of the app.

Garbage

Always complicate

Аляулю2024

a month ago

Response from developer

We're sorry to hear that you're not enjoying your app experience so far. Whether you're having trouble with login, setup, or anything else, we'd love to support you. You can connect with a member of our team at telus.com/contactus. We're here to help!

Awful.

Doesn’t work. Forced to use for network configuration as opposed to connect now, and it shows as offline even though it’s not.

als68

a month ago

Response from developer

Thank you for your feedback! Our team has now resolved this bug. Please ensure that your app is updated to the latest version, then go to the "Manage" tab of the app to view your connected devices. You can pull down on the screen to refresh. If you continue to see false disconnects, we'd like to investigate and solve this issue for you. If this is the case, please take 2 minutes to post on TELUS Neighbourhood (telus.com/neighbourhood), our community forum. This will connect you directly with our support team.

Unacceptable Downgrade

Calling this an upgrade to the old app is laughable. Immediately realized there’s basic functionality from the old app that isn’t even accessible on this one, and they’ve made it impossible to use the old app as it’s been replaced by a message to “upgrade” to this one. People need to be fired for this, for the sole reason of releasing this as a mandatory “upgrade” without even verifying that it could - at the very least - do what the old app could. Extremely disappointing.

egontoast

a month ago

Response from developer

We're sorry to hear that you're not enjoying the app experience so far. We're working on continuous improvements and new features, and we welcome your feedback. If you have any specific suggestions of what you like and don't like, we'd love to hear it. Submit your ideas in the app by going to Settings > Give feedback.

Want my old app back

I was forced to switch to this as the old Telus Connect no longer works, and this app won't load anything properly. It takes five minutes or more to refresh content, and I can't get in to my WiFi settings any more.

Steve Pye

a month ago

Response from developer

Hi Steve, we hear your frustration. Five-minute load times aren't expected, and I've shared this feedback with our development team to investigate. If you're having trouble finding wifi settings, try using the SmartHome+ Assistant in the app for navigation tips (purple icon on the bottom menu bar).

I can't see any devices connected to my wi-fi

In the connect app I could see a list of the gadgets using my wifi, now it is not possible.

Roman Kr.

a month ago

Response from developer

Hi Roman, sorry to hear that you're having trouble seeing your devices on your network. We're currently experiencing a bug with this feature, and our team is hard at work to have it back up and running soon. In the meantime you can try to resync your device by navigating to the manage tab and pull down the screen to refresh your device list. Thank you for your patience. Please stay tuned for app updates!

Garbage

Doorbell camera doesn’t even show up in adding devices so its useless

Polandru

a month ago

Response from developer

Hi Polandru, we're here to help. You can request a callback from a member of our team by tapping the (?) icon in the top-right corner of your app screen. We can work with you over the phone to get your doorbell camera up and running!

Bring back the old telus connect

Unresponsive. Devices say they're connected while they aren’t. Can't see devices that were disconnected for a certain period. The old app is more accurate.

Jillocked

a month ago

Response from developer

Hi Jillocked, sorry to hear that you're having trouble seeing your devices on your network. We're currently experiencing a bug with this feature, and our team is hard at work to have it back up and running soon. In the meantime you can try to resync your device by navigating to the manage tab and pull down the screen to refresh your device list. Thank you for your patience. Please stay tuned for app updates!