Internet & SmartHome+ User Reviews

Name: Internet & SmartHome+
Rating: 5 (2 reviews)

Internet & SmartHome+

TELUS Communications Inc.

🌟 Lifestyle

Customer Experience

Positive experience9.2% of reviews

Neutral3.4% of reviews

Negative experience87.4% of reviews

~ Based on 87 written reviews from the US App Store.

Is Internet & SmartHome+ Safe?

Not enough ratings yet to assess Internet & SmartHome+.

Is Internet & SmartHome+ Legit?

Internet & SmartHome+ appears to be a legitimate app. AppsHunter Legitimacy Score for Internet & SmartHome+ is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Unwanted, useless: another Telus failure

I needed to access my TelusConnect app to troubleshoot a wifi problem, and was instead required to download and set up this garbage. After wasting my time on this unwanted app, did it help me? No.

1991LK

6 days ago

Blank App

After downloading, does nothing just stays in one position doesn’t give me an option to connect my Wi-Fi or anything even my home security. I deleted my TELUS connect. I’m just trying to hook up my Wi-Fi booster. That’s all so much trouble.

Redzwolf01

6 days ago

This app is a JOKE

In the “Telus Connect app” (which no longer works; it only shows “Go and install the new app”), I could manage everything related to my WiFi and devices, but in THIS useless app I can only set up “internet backup” and “discover new offers.”
I also seriously doubt the positive reviews are real.
Bring back the old app or make this app useful.

Igrogor

7 days ago

Useless app

What is the point of having this application and calling it an upgrade. Everything is opening in browser and there is zero utility in this application.

Useless and waste of time.

5h@h33n

8 days ago

Terrible Terrible Terrible

All this app is a menu for buying items doesn’t help you with the actual security like it says in the description

weatherby338

8 days ago

Half baked

After being forced to use this app over the old one, my Apple Watch no longer connects to wifi. Adding or removing devices doesn’t work. Missing majority of the old features. No dark icon. Who thought releasing this was a good idea?

Luke Queenan

10 days ago

Endless loop

I can’t get past the internet backup screen, even when I accept it.
I don’t know if it is a handshake glitch or what, but the app is useless

Leo_074

11 days ago

Don’t work

Downloaded this because the connect app doesn’t work anymore. Now can’t log in . Useless app.

Xmii5656

13 days ago

App doesn’t work

I open the app and it tell me let’s get you started , and nothing from there .

eryqamos

15 days ago

Nonsense

I got a notification from the Telus connect app alerting me to a compromised security setting. Upon opening that app, I was told I must immediately “upgrade” to this one. This one doesn’t allow me to log in, access my settings, or let me know what the security issue is. Typical Telus.

Yegsimon

17 days ago

Would give zero if it let me

Sends me right to Telus.com. Wow great work boys

D2tharoc

18 days ago

“Upgrade”

OG telus wifi control replaced by “buy our telus smart thermostat at the welcome screen”

Заебали 404

24 days ago

Garbage

Installed the app to manage the internet and when I click on manage your internet it says install the application smarthome plus which I’m already in! Useless….

Thisisah

24 days ago

BS

The fact I can’t use connect anymore and forced to use this app is bs. This new app doesn’t have the features connect does ! I want to be able to remove devices and see when they’re added. I want to change wifi password .. it’s pathetic . Don’t force ppl to change your app when it’s less than and not ready to be used . Nothing smart about it .

Xoxoabc123

a month ago

Unable to add Optik Box

You forced me to use the new app without basic functionality of adding an optik box. There is now no way for me to regain access to the optik TV due to a power outage. The box is only able to be connected through the old Telus Connect app.

Ty Lariv

a month ago

Response from developer

Thanks for reaching out, Ty. You can use the WPS pairing feature inside the SmartHome+ app to reconnect your Optik TV device. In the app, open your network dashboard, then tap on your modem, and you'll see a 'WPS pair' button. We'd be happy to give you a walkthrough. Request a callback by tapping the (?) icon in the top right corner of your app.

So no I get absolutely no settings or device info

According to the new Telus app, the only devices I have on my network are 4 Chromecast’s… where are all my other devices Telus? And now you cannot change any settings for your network other than maybe changing the Wi-Fi password. It’s not like the previous app had many settings either, but somehow they’ve taken away more settings… If can’t even see the IP addresses of all my devices what’s the point of this app??? And why the hell does it need “AI”?!? (Yes I know you can access all the advanced settings through the web ui, it would just be nice to be able to look at all my devices without having to log into that)

Evilestduckling

a month ago

Response from developer

Thanks for your feedback. We appreciate knowing which features and settings you value. Try pulling down on the Manage tab to refresh your device list. If that doesn't work, we'd like to investigate. Please take a minute to report it on our community forum, telus.com/neighbourhood, so that we can connect with you directly and troubleshoot.

Disappointed with the forced upgrade.

I think the Telus Connect app was good for what I needed it to be. I saw the monthly usage, breakdowns per device, and could look at my billing in one easy app. Now I have to download two different apps with not even the same functionality of one? The device management with this new app only shows 5 devices out of the 20 I have connected. Why do I have to download the My Telus app to see my services instead of it being wrapped in one app? I think it may be better to delete both apps and only use the browser.

Rabbit448

a month ago

Response from developer

Thank you for your feedback. Sorry to hear that only 5 of your 20 devices are showing. Try refreshing your device list by pulling down on the Manage tab. If that doesn't work, we'd like to connect with you to understand what's going on. Please report this issue on our community forum, telus.com/neighbourhood, so that we can troubleshoot with you.

Not even able to login

I am using IOS 26.6. The app won't even let me login. I have raised a complaint 2 weeks before. Still no solution.

thayyiljose

a month ago

Response from developer

Sorry that you've been waiting this long for a resolution to your login problem. Please try the troubleshooting steps at telus.com/loginsupport. If that doesn't help, give us a call (telus.com/contactus) or reach out to us via our community forum (telus.com/neighbourhood) to get support without having to phone in. We'll get you up and running.

It just doesn’t login

The previous app was great. The new app just don’t let you login.

PrinceSood98

a month ago

Response from developer

Hi, sorry to hear that you're stuck at login. This app is designed to work with your My TELUS username and password. Try the troubleshooting steps at telus.com/loginsupport, and if you're still not having any luck, give us a call at telus.com/contactus. We'll get you up and running.

They don’t keep their promises

I had a decent deal with Telus. Then, as my contract was about to expire, I called to ask for a new contract. They told me I didn’t need to change anything, as I had a five-year locked-in contract for the same fee. But they told me they could give me a better deal. BIG FAT LIE. Now I am stuck with a two-year contract for $27 additional a month. I feel betrayed. I already called, and they did not fix my problem. No, I do not recommend Telus.

Hugh879

a month ago

Response from developer

Hi Hugh, we're sorry to hear about your experience and want to make it right. Since you've already tried calling, I want to connect you with specialized support without waiting on hold. Please take 2 mins to post on our community forum, TELUS Neighbourhood (telus.com/neighbourhood), so that we can connect with you and resolve your billing issue.