Terrible app
The app isn’t letting me past an Internet Backup screen and I’ve tried everything to get it to get past it, but it doesn’t work. I can’t control my Wifi anymore because this stupid app won’t let me past this screen
Horrible
Still can’t even get past the setup screen - where more upselling is required to wade through. More sales bloat instead of functional app that helps the customer. Typical Telus.
Horrible UX
Test with some users, cuz god, this app kinda sucks
👎
This is not working it’s a peace of………..! I would love to go back to old app
0 stars if I could
My devices have to all be reconnected and reprogrammed in the new app. There was no warning of a forced change over to the new app. We rely on this system and its automation heavily. I am shocked at how poorly this app functions.
Too much of a pain to use
Worked at first. Then got slower and harder to use as updates were released. Click click wait, freezing and timeout issues.
Sluggish = useless
This app has potential but it’s so sluggish that it’s unusable. Liked that it has some content filtering and scheduling options but come on. It’s too slow. The previous Connect app was better.
L’app perd la programmation
L’application fonctionne bien depuis quelques semaines et soudainement tous les routines on disparu.
Garbage
Nothing works. Previous parental settings gone. No time stamps for last online. Created new group for all my kids devices and added an action. WiFi does not turn back on after 10hrs pause. This is useless, not user friendly, non intuitive, and bloated. The old app wasn’t perfect but it worked. Bring it back!
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Kicked devices off
This update has led to my Apple
HomePods being kicked off the network and now they will not reconnect. I’ve spent >2 hrs troubleshooting and cannot get them to reconnect. Brutal. Can’t even use the old connect app, forces you to upgrade.
HomePods being kicked off the network and now they will not reconnect. I’ve spent >2 hrs troubleshooting and cannot get them to reconnect. Brutal. Can’t even use the old connect app, forces you to upgrade.
Aren’t you supposed to be a tech company?
This new app is horrible, Telus connect also had its bugs but this is 10x worse. You’d think for being a tech company they would have most basic issues sorted before pushing live. My devices are all slow and getting kicked off, to try and speed things up, I spend 10 min clicking through menus to remove inactive devices and find they are all still there on refresh of the app. Very painful experience.
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Response from developer
Hi Brickandy, we're so sorry about the trouble with your devices getting kicked off and the removed ones coming back! We want to fix this for you, and to do so our specialized team needs to look into your account. Can you please post on TELUS Neighbourhood (telus.com/neighbourhood) and mention you came from the App Store?
Apps non fonctionnel
Depuis que Telus a mis de la publicité pour de nouvelles fonctionnalités je ne peux pas passer par dessus et du même coup je ne peux plus voir les images de la caméra de surveillance sur mon IPhone 15. Assez poche comme application qui est supposé marcher sur IPhone et tablette.
Pathetic
This is the worst iOS app I have ever used. The original app was not perfect but it was far better than this one. I think TELUS used the services of some trainee developer to make this app and I am surprised how this app was approved for use. I wish I could give any rating below 1.
Response from developer
Hi Rao, we're so sorry your experience with the app hasn't been great! If there's something specific that's not working for you, we'd like to look into it. You can share details in the app via Settings > Give feedback. Thank you!
Missing features
Bring back the feature that gives a visualization of current usage stats, especially for individual devices. How can I properly monitor certain devices with bandwidth limits I’ve set.. this was one of the main benefits from the old app where you’d be greeted to your current consumption upon opening the app and now it’s gone. And why is it so tedious to delete clips from my cameras, why can’t we select multiple and not one by one
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Response from developer
Hi Jijiwon, thanks for the detailed feedback! We're sorry the usage view you relied on isn't there anymore, and we'll let our team know about it. If there's anything else you'd like to see, please tell us in the app via Settings > Give feedback.
Sucks
This app doesn’t go anywhere. Just takes me to an internet back up page and that’s it. No home page or anything. Looks cool in the App Store. Wish it would do something on my phone.
Complete garbage
They removed most of the features of the previous app, shoehorned in AI, and made this entirely useless
Good camera
Decent quality cameras I wish you could adjust the sensitivity and “human” detection of them though, because sometimes they don’t even pick up people walking up to my front step, but will be set off by the shrub blowing in the wind.
Catastrophique
Expérience horrible! Aucunement user friendly, l’ancienne application fonctionnait tellement mieux! Je me bats avec celle-ci, tout est mêlé et pas moyen de se double vérifier sans trouver des erreurs… au moins tout fonctionnait dans l’ancienne application. Depuis la dernière mise à jour c’est encore pire, pas moyen de voir si les horaires ou les groupes fonctionnent… selon l’application tous les appareils sont en pause alors que tous les appareils ont accès au wifi… Ultra décevant
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Zero Stars
How is this an upgrade?? I can’t access devices I already had in previous app, no way of pausing anything now or seeing the last used time stamps. Come on Telus, do you even ask your own employees about their experiences with the app before sending it out to the masses?? If there was an issue with the old app, why not make tweaks instead of creating a whole new one?! How much did this cost?? Is this why you raised our bills recently? To pay for this kind of junk, like your horrid AI call system?? Embarrassing!!
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Régression fonctionnelle depuis le transfert forcé vers cette application
Régression fonctionnelle depuis le transfert forcé vers cette application. Liste incomplète des appareils connectés au Wi-Fi dans SmartHome+ voir non disponible
Après la migration forcée de l'ancienne application vers SmartHome+, la liste des appareils connectés au Wi-Fi est incomplète voir non disponible et ne fonctionne plus comme avant.
Il faut de multiples prompt auprès d’une IA peu efficace pour obtenir un pauvre bout de liste incomplet.
Auparavant une liste complète des éléments connectés présentement ou passé était disponible en directe.
Après la migration forcée de l'ancienne application vers SmartHome+, la liste des appareils connectés au Wi-Fi est incomplète voir non disponible et ne fonctionne plus comme avant.
Il faut de multiples prompt auprès d’une IA peu efficace pour obtenir un pauvre bout de liste incomplet.
Auparavant une liste complète des éléments connectés présentement ou passé était disponible en directe.
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