Useless
I can’t see which devices are actually connected to my internet, because every devices shows as connected even though they aren’t. How is my iPhone says “connected” if I am 30km away from home?!
Device settings
#1. The device settings isn’t picking up the name of the device. As per the name of the device in the iDevice settings.
#2. I can’t delete devices from my wifi.
#3. I think one device is showing as multiple devices, so I don’t know if some in my building is stealing my wifi, or if it’s my devices showing up multiple times.
#4. So basically all the same issues as the old app.
#2. I can’t delete devices from my wifi.
#3. I think one device is showing as multiple devices, so I don’t know if some in my building is stealing my wifi, or if it’s my devices showing up multiple times.
#4. So basically all the same issues as the old app.
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Downgrade
This app doesn’t do near what the older, marginally useful Telus Connect app did. Although it wasn’t great the Connect app was way better.
Garbage
Tried to set this up but I have no control over anything. I can't see connected devices like I could on the connect app, I even call telus support and they couldn't help me. Told me I would need a seperate app tosee and control devices. Does anyone at Telus know what the company is doing?
Downgrade
I can’t drop devices or change ssids, huge downgrade from the old app. I’ll have to call support.
this app sucks
I personally think that this app is inadequate, and that there was no reason to stop using the Telus connect. Telus connect was good, and functioned as it was supposed to do; this app on the other hand for one barely even registers connected devices on the Internet, so I’m hardly even able to set Internet time limits on my children’s devices.
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Wired devices are not available to set routines
In the old connect app I was able to turn off internet to my wired devices. Now I can’t set a routine for them. The old app was better. Please let me use that again.
Quelle bug régler?
Rien ne fonctionne de puit la dernière mise a jour
Useless
They deprecated Telus Connect (which also sucked). Now, I can’t even do anything though. I can enable internet backup, learn more (just a web page), or logout. I cannot actually DO anything. This company is a joke.
POC terrible terrible awful horrible useless
Typical TELUS; garbage in and garbage out, so apparently I have no devices using my network yet all wifi devices are connected. Get developers that know code and can do something and fire the CEO
Doesn’t Work
This is the worst app. It doesn’t recognize the wifi signal when my phone is using the wifi. The Connect app was way better and worked. Worst part is, no one at Telus can help. First call, the tech support guy had no idea what I was talking about. 2nd call, I’ve been in the phone for 2 hrs so far and transferred twice. Still no one is able to help. Completely unacceptable service for your customers.
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Useless
I’ve spent an absurd amount of time setting up groups and routines, repeatedly. Routines keep dropping devices and device groups completely. It’s honestly good for nothing in its current condition.
Garbage
Why would Telus roll out app that does not work to discover existing devices and throws error.
FAILED
Bleeding edge telecom company can’t make a decent app
No devices
Nowhere on the app to see devices connected to my Internet. Cant pause devices, can’t remove devices. But you guys are getting rid of the Telus connect app. Make it make sense.
Doesn’t work
So I was advised to install this Internet & SmartHome+ app that replaced the Telus Connect one but after signing in it states my Telus NH20A network hub or my WiFi 7 Boost Router are both offline. I’m looking at them both in active connected state, posting this on the home WiFi network and watching TV on the Optic Telus Mini that are connected to the router wirelessly. Fix your app 🙄
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Horrible
Frustrating to the point of tears! It would be nice to return to the original Telus Connect app. This new version SmartHome+ is absolutely horrendous! Telus changed the scheduling and routine format; devices are getting kicked off of the Wi-Fi and are not able to re-connect
regardless that the app shows it’s connected and unpaused. Absolutley NOT user friendly. We are looking into another WiFi provider as a result. Telus will be receiving my medical bill for the anti-anxiety meds I’ll have to take as a result of their new app.
regardless that the app shows it’s connected and unpaused. Absolutley NOT user friendly. We are looking into another WiFi provider as a result. Telus will be receiving my medical bill for the anti-anxiety meds I’ll have to take as a result of their new app.
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Response from developer
Hi Tanya, we're so sorry this has been such a stressful experience! The issues you raised were escalated and a fix went out last week. If devices are still being blocked, please post on TELUS Neighbourhood (telus.com/neighbourhood) and mention you came from the App Store so our support squad can look at your account.
Horrible app and internet
Bad app that doesn’t work
Awful “upgrade”
The functionality of this app is not even comparable to the previous one. None of my Alexa devices can be found, and then I found out that I have to enable some skill in the Alexa app. What a joke
Useless
I was so excited to get this app because there were some issues with the old one. Best guess is this one was written by AI because I’ve never encountered anything so useless. Try to set up a group of devices but then routines revert to being for only one device after they run once.
Set up a routine to pause devices for an hour. It turns the devices off but never turns them on again or just does nothing at all.
This app has done literally nothing but cause frustration.
Set up a routine to pause devices for an hour. It turns the devices off but never turns them on again or just does nothing at all.
This app has done literally nothing but cause frustration.
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