Internet & SmartHome+ User Reviews

Name: Internet & SmartHome+
Rating: 5 (1 reviews)

Internet & SmartHome+

TELUS Communications Inc.

🌟 Lifestyle

Customer Experience

Positive experience12.1% of reviews

Neutral3.4% of reviews

Negative experience84.5% of reviews

~ Based on 58 written reviews from the US App Store.

Is Internet & SmartHome+ Safe?

Not enough ratings yet to assess Internet & SmartHome+.

Is Internet & SmartHome+ Legit?

Internet & SmartHome+ appears to be a legitimate app. AppsHunter Legitimacy Score for Internet & SmartHome+ is 80/100.

Based on 80 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Frustrating app update

This app was changed for no good reason, and now I can’t properly view my CCTV cameras that are connected to my TELUS SmartHome+ system. The cameras worked before the app was changed, but the new version has made accessing them unnecessarily difficult.

Why change something that was already working? If customers have security cameras, being able to quickly view the live camera feeds should be a basic and reliable feature. TELUS needs to fix this and restore easy access to the cameras instead of making the app more complicated.

movement picnic

5 days ago

Garbage

Always complicate

Аляулю2024

7 days ago

Awful.

Doesn’t work. Forced to use for network configuration as opposed to connect now, and it shows as offline even though it’s not.

als68

10 days ago

Unacceptable Downgrade

Calling this an upgrade to the old app is laughable. Immediately realized there’s basic functionality from the old app that isn’t even accessible on this one, and they’ve made it impossible to use the old app as it’s been replaced by a message to “upgrade” to this one. People need to be fired for this, for the sole reason of releasing this as a mandatory “upgrade” without even verifying that it could - at the very least - do what the old app could. Extremely disappointing.

egontoast

11 days ago

Want my old app back

I was forced to switch to this as the old Telus Connect no longer works, and this app won't load anything properly. It takes five minutes or more to refresh content, and I can't get in to my WiFi settings any more.

Steve Pye

15 days ago

I can't see any devices connected to my wi-fi

In the connect app I could see a list of the gadgets using my wifi, now it is not possible.

Roman Kr.

20 days ago

Response from developer

Hi Roman, sorry to hear that you're having trouble seeing your devices on your network. We're currently experiencing a bug with this feature, and our team is hard at work to have it back up and running soon. In the meantime you can try to resync your device by navigating to the manage tab and pull down the screen to refresh your device list. Thank you for your patience. Please stay tuned for app updates!

Garbage

Doorbell camera doesn’t even show up in adding devices so its useless

Polandru

20 days ago

Response from developer

Hi Polandru, we're here to help. You can request a callback from a member of our team by tapping the (?) icon in the top-right corner of your app screen. We can work with you over the phone to get your doorbell camera up and running!

Bring back the old telus connect

Unresponsive. Devices say they're connected while they aren’t. Can't see devices that were disconnected for a certain period. The old app is more accurate.

Jillocked

21 days ago

Response from developer

Hi Jillocked, sorry to hear that you're having trouble seeing your devices on your network. We're currently experiencing a bug with this feature, and our team is hard at work to have it back up and running soon. In the meantime you can try to resync your device by navigating to the manage tab and pull down the screen to refresh your device list. Thank you for your patience. Please stay tuned for app updates!

Cannot Opt Out of This One

I get that I am the minority saying this, but my experience with the older TELUS Connect app was that it did exactly what it needed to and it worked fine. Home speed tests? Great. Notifications for specific devices or networks joins? Great. Easy to navigate and find and pause devices? Definitely.

Sure, it didn’t support the WiFi Boost 7 when TELUS released them and their support had to scramble to get your access setup, but that’s not a deal breaker. That was an infrastructure issue and it was easy to work around.

But I could EASILY control which devices were connected, which groups they were in, and had custom names and setups for each device.

Now the mandatory switch has happened and I’ve lose ALL of my setup. You couldn’t do us the small kindness of warning? I got no email, no notice of being switched like the support site says, and here I am downloading some newer, bloated app to simply control my network.

I have no interest in cameras or any other ‘Smart’ device provided by TELUS.

This new app is.. Not pleasant to use. There is no in-app notification control, so their support and AI will tell you to manage it at the OS level. This is a huge oversight.

I’ll definitely be shopping for a new ISP because of this nonsense.

Kohralian

22 days ago

Response from developer

Hi Kohralian, we're sorry that you're frustrated. Over time, we'll be adding new features to enhance your experience. Thanks for your feedback about notifications. If you have additional ideas, we welcome you to share them in app Settings > Give feedback.

Annoying

Set up this app just so we could use the backup wifi, only for it to notify me every 5 seconds to plus my fully charged phone in, it drained my battery 40% while not in use, yet that same draining does not occur without those notifications, FIX THOSE!

KLitt99

a month ago

Response from developer

Hi - we want to investigate and fix this for you! Please take 2 minutes to report it on TELUS Neighbourhood (telus.com/neighbourhood), our community forum where you can chat directly with our TELUS team and submit this issue to be fixed. When you post on TELUS Neighbourhood, please mention that you were sent from the App Store.

Great system

I have found my cameras to be very reliable and will record when someone comes to my door. It will even tell me if a dog comes with them!

Books119

2 months ago

Response from developer

We're very happy to hear that you find your cameras reliable and enjoy the smart detection features. Thank you for choosing SmartHome+!

Good service

I like that I can download clips. Easy to use the cameras

amga117

2 months ago

Response from developer

We're glad you find the cameras easy to use and enjoy the clip downloading feature. Thanks for sharing your experience!

Camra not working

My all camras not working

Kuldeepkhaira

2 months ago

Response from developer

We're here to help! Please tap the purple SmartHome+ Assistant icon on the app's bottom menu for troubleshooting, or tap the (?) icon in the top-right corner to request a callback from our team.

Firmware is unreliable

On my second camera and experiencing the same problem again where the recording and notifications completely stop functioning. 3+ factory resets and it still won’t work.

(;56$

3 months ago

Response from developer

We’re sorry to hear that you're dealing with this camera trouble after multiple resets. Since you are logged into the app, please tap the purple SmartHome+ Assistant icon on the bottom bar of the main menu for quick troubleshooting. If that doesn't fix it, tap the (?) icon in the top-right corner to request a callback from us.

Great app

It’s very easy to navigate the app and I love that I can download the recordings right away

Mar1010lo

3 months ago

Response from developer

We love hearing this! Making it effortless to navigate your smart home and grab your camera recordings instantly is exactly what we aimed for with the SmartHome+ app. Thank you for taking the time to share your experience with us.

Perfect app for whole home automation

Not only does it empower me to automate my home with a wide range of Telus devices but it integrates so well with non Telus devices as well. One app to rule them all.

shafined

4 months ago

Works well

Have been thinking of trying it for long and I did finally . Works as expected

instacart user2

5 months ago

Has been working poorly since recent update

Will send notifications but not show live feed. App logs out almost every time but still somehow sending notifications.

Hahahomgicant101

6 months ago

Response from developer

Thank you for bringing this to our attention. I’m sorry to hear about the issues you’re experiencing with the live feed and app logging out. For immediate assistance and solutions, please go to the support section of our app and request a call back. A representative will call you to help resolve any issues you are experiencing.

Not improving. Same as launch.

Got this setup with an internet package. Thought I was getting something similar to their other Telus webcams. Nope. Bare bones app, minimal functionality, settings are wonky, delayed video downloads, if you go to watch a live notification moment, it will actually corrupt the recording- so you have to wait 10 seconds or more after notification to check your camera. Not ideal. Also constant log outs for no reason. Thought this would improve as it was ‘newer’ a year ago but it seems it’s some sort of contract scam where they lock you in to this contract and then don’t care about any quality cause you’re locked in for the year. Terrible. Really makes me feel scammed by Telus. I tell everyone about how bad it is. Saw the old app from Telus home as a coworker had it, I was stunned at the functionality of that app compared to mine. Why such stark differences?

Lnnnny

6 months ago

Response from developer

We’re sorry to hear about your experience and understand how frustrating this must be. Issues like delayed video access or unexpected logouts aren’t the experience we aim to deliver. We were aware of the log out issues between February 9-20th, which have since been resolved. If you’re still encountering any problems, please reach out to our tech support so we can investigate further and help resolve this for you. Our team is actively working on performance and stability improvements. Thank you for your feedback, it truly helps us improve.

Zero stars. Spend your money elsewhere.

Absolute worst “security” system ever. I had it years ago and someone broke into my house and the alarm went off but the system didn’t even call the police. I cancelled my contract immediately after, disputed the bill I was given for cancelling before my term was up and I won. Fast forward 4 years and our new rental came with it and is included in our rent — the only thing we have set up is the doorbell camera because obviously I know their security/alarm system doesn’t work — well, neither does the doorbell camera. For the past month it has logged us out repeatedly so we cannot view the camera. We log back in and it starts loading and then logs us right back out. Telus said it was an issue with the app and not the camera. We changed the password after the second day in a row of this happening and it still continues to log us out before we can even see the camera. Yesterday I got a notification there was an app update for bug fixes, Telus told me this was to fix the issue of customers being logged out repeatedly and not being able to view their cameras. Downloaded the update and now it says my camera is offline. I’m done with Telus.

kar.arm

6 months ago

Response from developer

We deeply regret your negative experience with our security system and doorbell camera. It’s clear we’ve fallen short. We were aware of the log out issues between February 9-20th, which have since been resolved. Please ensure the app is updated and try restarting your device. If you’re still encountering issues, contact Tech Support for immediate help. We value your feedback and are committed to improving. We’re here to assist you.