Stupid pop-up won’t go away
Well, the app is pretty decent. I can’t get the stupid HomeSafe app pop-up to go away wants me to buy a subscription that I don’t want and it won’t go away. Fix your app.
MCmad future customer
Great product, but cheap plastic clip breaks.
I found this product to be really great. We could track what our dog was doing throughout the day monitoring how much exercise, sleeping, barking etc. the only issue is the plastic clip they give you to hold the module onto the collar broke, and we lost our module. We had to replace the whole thing just based on a 50 Cent bad clip design.
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NGno gonator
Response from developer
We are sorry that this happened to you, but are appreciative of your support! We'd love a chance to make this right, please contact our support team at info@docupet.com and provide the details of what happened and we will see what we can do.
Doesn’t work and help desk is useless
I was excited when we got this. I put it on my pet as instructed and tried to set it up but the app screen froze so the darned thing won’t set up. I have contacted help multiple times but the response is either “go to the help page” or “we’re too busy.” Don’t waste your money. This is an expensive scam. I will try to return it but don’t have much hope. It’s a shame that the county shelter is sponsoring this poorly run organization. Stay away.
This is an update to my original review. It took a few days before this problem was finally fixed. It was working smoothly until a fateful day when my dog was at the dog sitter. He managed to escape including the tracker coming off in the dog sitter’s hand! The “secure clip” did not hold the tracker on his site developed collar. We were devastated. Not only did our precious dog escape but we also couldn’t track him! After several hours of searching it got dark and was raining and cold. So with heavy hearts we went home. When we got to the front door, lo and behold! There was our dog, shivering, wet, and cold, waiting for us! Thank god our dog is smart.
We ordered another “secure clip” and used the plastic one that came in the original box. It took a couple of weeks before we got the metal secure clip. While we waited, the plastic “secure clip” cracked so we couldn’t use the tracker until the metal one was delivered.
We are finally getting our daily reports but there seems to be a one day delay in the data that is described the the report. Maybe we are just having incredibly bad luck but I hesitate to recommend this. It’s expensive and seems to have a lot of glitches. I was asked by the developer to provide an update. This is probably not what they wanted to hear. This is the honest truth. I have not made any of this up.
This is an update to my original review. It took a few days before this problem was finally fixed. It was working smoothly until a fateful day when my dog was at the dog sitter. He managed to escape including the tracker coming off in the dog sitter’s hand! The “secure clip” did not hold the tracker on his site developed collar. We were devastated. Not only did our precious dog escape but we also couldn’t track him! After several hours of searching it got dark and was raining and cold. So with heavy hearts we went home. When we got to the front door, lo and behold! There was our dog, shivering, wet, and cold, waiting for us! Thank god our dog is smart.
We ordered another “secure clip” and used the plastic one that came in the original box. It took a couple of weeks before we got the metal secure clip. While we waited, the plastic “secure clip” cracked so we couldn’t use the tracker until the metal one was delivered.
We are finally getting our daily reports but there seems to be a one day delay in the data that is described the the report. Maybe we are just having incredibly bad luck but I hesitate to recommend this. It’s expensive and seems to have a lot of glitches. I was asked by the developer to provide an update. This is probably not what they wanted to hear. This is the honest truth. I have not made any of this up.
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VVdjrj
Response from developer
Hi there, We're so sorry to hear you had trouble with the setup process. If you have not yet been able to have our customer team resolve this matter for you, please email our team directly at info@docupet.com and we will gladly assist.
Doesn’t work and help desk is useless
I was excited when we got this. I put it on my pet as instructed and tried to set it up but the app screen froze so the darned thing won’t set up. I have contacted help multiple times but the response is either “go to the help page” or “we’re too busy.” Don’t waste your money. This is an expensive scam. I will try to return it but don’t have much hope. It’s a shame that the county shelter is sponsoring this poorly run organization. Stay away.
Show more
VVdjrj
Response from developer
Hi there, We're so sorry to hear you had trouble with the setup process. If you have not yet been able to have our customer team resolve this matter for you, please email our team directly at info@docupet.com and we will gladly assist.
Amazing!!
Love being able to keep track of my pups while they are on their walks with our walkers, we like it to follow similar routes when walking them on our own! Love the stats and comparisons to other pups similar in age and breed to make sure we are staying healthy!
Nnik4537
