ioJump SOS Assist

ioJump SOS Assist is the quickest way to get hands-on help from your IT support — without screen-sharing apps your tech has to install, without email tag, without explaining the problem twice. When you need help, your support tech sends you a short code (or calls you straight from their dashboard). Open ioJump SOS Assist, tap to join, and they're with you on a video call in seconds. Show them what's on your screen, point the camera at the broken thing, or hand over a one-tap broadcast so they can see exactly what you're seeing as you tap through it. WHY PEOPLE USE IT • Get help fast — no install dance, no "can you screenshot it?" • Share your screen so your tech sees the actual error, not a description of it • Keep talking while you switch to another app — audio keeps running in the background • Works for any IT or MSP team that uses ioJump's tech dashboard • Built for end users, not engineers — three buttons, no setup HOW IT WORKS 1. Your support tech sends you a 6-character code, OR rings your phone from their dashboard. 2. You tap Join. Camera and mic stay off until you turn them on. 3. Hit Share to broadcast your screen. Your tech sees it live and can walk you through every step. 4. End the call when you're done. Nothing keeps recording. The broadcast stops automatically. DESIGNED FOR REAL SUPPORT Real calls don't stay on one screen. ioJump SOS Assist lets your tech keep talking even when you switch apps to fix something — audio stays connected the whole time. If your tech needs to see your network or device info to diagnose something, that's already in their dashboard the moment you connect. No back-and-forth. PRIVACY & CONTROL • Camera and microphone start OFF. You decide when they go on. • Screen sharing only starts when you tap Start Broadcast and confirm the iOS picker — never silently. • When the call ends, recording and sharing stop immediately. • No background camera, no location tracking, no third-party ads. WHO IT'S FOR ioJump SOS Assist is the customer-side app for support teams that use ioJump.com (https://iojump.com). If your IT department, MSP, or helpdesk has signed up, they'll send you the code or push call. If they haven't yet — point them at iojump.com and they can spin up a free account in a couple of minutes. REQUIREMENTS • iOS 17 or newer • An internet connection (Wi-Fi or cellular) • A support code OR an incoming call from your tech Questions or feedback? Email support@iojump.com or visit https://iojump.com/support.