iPass SmartConnect™ User Reviews

Top reviews

Never works

If your employer pays for this have a chat with the Finance team and show them the reviews for this because it’s a waste of money

Almost never works

I've successfully connected using this app on united and delta maybe once out of every 10 flights.

A lot of running in the background

Haven’t opened the app in the last 2 weeks, yet it’s one of the apps that consumed the most battery. Always doing work in the background. Unsure what data the app is collecting and what for it’s doing it

Doesn't work

Don't waste your time

Messes with other Wi-Fi connections

Works fine with delta Wi-Fi but seems to mess up any sort of Wi-Fi that has a page you have to load to login like hotel WiFi’s or airport wifis. Basically I have to delete the after my flight and restart my phone to get it back to normal then I re download the app before my flight super annoying.

Nothing for Nothing

This app connects you to WiFi’s that are already free! This is useless in finding anything “hidden” . Good thing it was free. Or else I would have demanded a refund!

Don’t buy

I bought this since I’m with the airlines. It hasn’t worked since the very beginning and I’ve written to them about a refund and have never back. Honestly, I think it’s a scam!!

When it does, it does

Well when it works it works, and when it doesn't, it definitely doesn't

I wish it had a better way of knowing which Hotspots it definitely can connect to instead of trying every one it finds

Apps doesn’t work

The app doesn’t work more than it does. Shows that it’s trying to connect but then after a few moments and errors appears that a connection can’t be made.

Is this app still supported? Never connects

I haven't successfully connected using the app in well over a year. Is this app even still supported? I'm not sure why I haven't deleted it before now.

Only connects to my home WiFi

0% success rate on Lufthansa and United flights. I’ve tried everything from reinstalling the app to messing with TCP settings.

Not on Delta

I have an account through my company and fly Delta frequently. This app never works and support is non-existent.

Crashes on opening

What a waste of time... this app doesn’t even open on an iPhone 8.

Won’t connect

Takes multiple times to connect then disconnects - very frustrating as it could be great...

Getting worse and worse

I travel extensively and it is more trouble than it is worth. If my company gave me options, this would not be one I would pick!

Crash, boom, and whimper

All it does is start booting the crashes. Tried multiple time to no avail.

Save your time and Skip it!

Crashes on iPhone X!

Can’t even use it. Please fix!!!

Doesn’t work on iPhone

The application works fine on my laptop but stopped working 2 months ago on the iPhone. I contacted help multiple times and even though they respond their advice is that my username / password doesn’t work but how can that be when the same credentials work on my laptop. Definitely a buggy app with lots of issues.
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Crashes. All the time.

What a horrible app. My company subscribed so we get free Wi-Fi when traveling. When it works, it’s awesome. However this most recent upgrade seems like it wasn’t tested at all. Each time I tried to connect when I’d joined the airplane Wi-Fi, the app crashed. No way to use it to Authenticate. These guys need a serious upgrade to their engineering teams because unfortunately, this happens all the time with releases from them.
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I have had no success with this app!

I am very unhappy with this app. I cannot use it in any of the hotels I stay in and have to disconnect the app in order to get on to a hotels wifi. Same on the airlines, I have never been able to use it!! Disappointed for sure.