Iskan Mobile User Reviews

Name: Iskan Mobile
Rating: 4.03728 (724 reviews)

Iskan Mobile

The Housing Bank For Trade & Finance

💰 Finance

Customer Experience

Positive experience27.8% of reviews

Neutral8.3% of reviews

Negative experience63.9% of reviews

~ Based on 72 written reviews from the US App Store.

What users say

Summarized from real user reviews of Iskan Mobile. Based on 724 reviews and a 4.0/5 average, it highlights the 4 positives and 7 negatives reviewers mention most about this Finance app.

Positive things

👍User-friendly application
🚀Comprehensive banking services
💡Face ID support
👍Improved interface and navigation

Negative things

🐛Frequent login issues
🐛App crashes and freezes
🐛Unreliable OTP delivery
🐛Incompatibility with newer devices
👎Outdated and boring UI design
👎Poor user experience
👎Lack of transparency on fees

Is Iskan Mobile Safe?

Iskan Mobile appears mostly safe based on user ratings. AppsHunter Safety Score for Iskan Mobile is 80/100.

This assessment is based on 724 user ratings, with an App Store average of 4.0/5.

Safety Analysis

76.6% of ratings point to a safe experience

3.5% of ratings suggest some concerns

19.9% of ratings point to a risky experience

~ Based on 684 App Store ratings for Iskan Mobile.

Is Iskan Mobile Legit?

Iskan Mobile appears to be a legitimate app. AppsHunter Legitimacy Score for Iskan Mobile is 85/100.

Based on 85 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

تطبيق ممتاز ومفيد جدًا

شكرًا بنك الإسكان على هذا التطبيق الجميل

أبو عمر الأردني

3 months ago

فرع الاشرفيه

افضل فرع الاشرفيه موظفين رائعين

Mohammad almallad

5 months ago

Bad user experience

One of the worst bank applications. Many issues using this app. I wasn’t able to use CliQ feature for 2 years because of the technical issues. V Card or prepaid is the worst card to use for shopping because you can’t use it anymore +they charge you 5 JD every time you recharge and 2% when cancel card! Unbelievable. Very bad user experience 0/10, user interface 3/10 very old and boring colors.

Update: please hire a professional user experience team, I mean Iskan coin and Russian roulette! Give me a break. Where is accountability!

SamerTa

6 months ago

Response from developer

Hi, can you elaborate your concern so that we can assist you better? Please contact us at info@hbtf.com.jo or our Call Center (ISKAN 24/7) at +96265200400, or the toll free number 080022111.

Bad user experience

SamerTa

6 months ago

Response from developer

Hi, can you elaborate your concern so that we can assist you better? Please contact us at info@hbtf.com.jo or our Call Center (ISKAN 24/7) at +96265200400, or the toll free number 080022111.

Update

I been trying to update the app , and it’s not working at all . All apps in my phone get updated except the Islam Mobile .

Sean Tha

8 months ago

Response from developer

Thank you for your feedback, and we’re sorry the app didn’t meet your expectations. We are constantly working to improve the user experience, and we’d be glad to learn more about the issues you encountered so we can address them. Please feel free to contact us at info@hbtf.com.jo — we’ll be happy to assist you ❤

بنك غير شفاف

بنك غير شفاف، بيفرض فتح حساب توفير وإيداع 100 دينار، وما بخبرك إنه في خصم شهري (0.5 دينار) من الحساب. لما سألت ليش، طلع في “رسوم صيانة” ما حد حكا عنها وقت فتح الحساب. ولما حاولت أودع أكثر لتفادي الخصم، رفضوا!
سحبت فلوسي بعد أول خصم، والحمد لله إني انتبهت بدري.
نصيحة: اسأل عن كل التفاصيل قبل ما تفتح حساب معهم.

G0dpro

a year ago

Lousy app

The app is lousy, unstable and the availability is not always ensured. It needs a major upgrade.

BaghdadLover86

a year ago

تقييم التطبيق

التطبيق جداً سيّء و غير عملي و كثير بعلّق يعني احسن الواحد يعمل حساب ببنك التطبيق الخاص فيه يكون استخدامه سهل و بوفّر وقت للعميل!
عندكم الوقت بضيع و الواحد يعمل كل ثانية تسجيل دخول لانه التطبيق بعمل خروج لحاله!

marahmahmoud

a year ago

Helpful, but hard to find info

Helpful for basic tasks, but I have trouble finding some options like managing notifications. I can’t seem to find a way to manage which notifications I receive. Help articles are limited, and the organization of the info under settings would be helpful if it was categorized and organized.

iPhone@@@123

a year ago

Response from developer

Try again later. And later. And later!!!

The Iskan mobile app is one of the most frustrating digital banking experiences I’ve had. It rarely works when abroad—verification codes arrive after timeouts, forcing constant restarts. Password errors are vague, offering no guidance to fix the issue. The app requires a Jordanian number and physical presence in Jordan just to function, which defeats the purpose of online banking. Updating personal info while overseas? Forget it—you're trapped in a loop between the unhelpful app, a call center that leads nowhere, and an unreachable branch. The design is outdated, the font clunky, and the “contact us” feature is a dead end—no one replies. Face ID is unreliable, and updates break more than they fix. This app urgently needs a complete overhaul.

AbuAsfour

a year ago

Response from developer

عمان

أفضل تطبيق بنكي استخدمته. للحقيقة.

Hussein Alfuqaha

a year ago

Hard to find

If i were to find anything it takes ages

Adnan Abdelhadi

a year ago

Useless

Useless, time consuming and nothing makes sense , in other words caca

jazztheonlyone

a year ago

I love it

Really I love this application, it gives all services we need.

Dr Hamzeh Malkawi

2 years ago

Response from developer

We're always working hard to improve the app. Thanks for your download and feedback.

It’s not down loading

Not impressed

Nana165437

2 years ago

Whan I registered i got places hang on for too long

Whan I registered i got places hang on for too long and nothing happened

G0dpro

2 years ago

Response from developer

Thank You, your review will be forwarded to the related department. Please send your phone number to “info@hbtf.com.jo” to contact you … Have a nice day.

Login difficulties crashes

Several attempts to fix logon issues. Several calls to call centre. Two weeks on still an issue. I have to say this is the most frustrating bank app in Jordan ( in my experience)

Zulupointofview

2 years ago

Please fix the issue

The application is not working ! , Almost one week now

saidjibril

2 years ago

Anna

Cliq is very bad

annahaisam

2 years ago

Useless When Needed

Terrible user experience UX. Everything lags and acts in an unexpected manner.

Most importantly, needed to stop a card because it had malicious activities; went to the app, and spent 10 mins looking for the option— didn’t find it— just to be surprised that you had to press on the card, wait for a weird options page to open, then GO BACK to a different page than the original one, then look for my card, before finally going to manage my card— a button in white at the bottom of the page, to finally stop it.

If you didn’t understand the process I mentioned, it’s because this is a TERRIBLY designed app.
Stopped the card by phone.

And-jo-1234