IT Enabled

IT Enabled is the support app for IT Enabled's customers and staff. FOR CUSTOMERS Sign in with a code we email you. No password to remember. • Report an issue, make a request or ask for a change, using your company's request forms • Add photos, screenshots and files to show what's going on • Follow every request and reply from your phone • Get a notification when we reply, when a request is resolved, or when a change needs your approval • Ask us to close a request when it's sorted, and approve changes if you're an approver • Company administrators can see all of their company's requests • Open your company calendar, service status, assets and more from the portal FOR IT ENABLED STAFF Tap "Agent Portal" on the sign-in screen. • Tickets, notes and time, with offline queueing • SMS and Teams conversations with customers • Monitoring alerts you can acknowledge, including from Apple Watch • On-call mode, approvals, card receipts and optional site visit time logging Works on iPhone, iPad and Apple Watch, with layouts for larger screens such as iPad and foldable iPhones. Face ID can lock the app. Accounts are provided by IT Enabled or your company. There is no public sign-up.