Worst than the previous app
No functionality within this app. What is the point of changing it.
Worst decision done by Itacho
What is the reason for the massive app downgrade? It’s harder to nav, I cannot order, I cannot see what is on the menu. What is the point of the app again?
Itacho Sushi App
I missed the old app where I can place takeaway orders to save time.
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Lousy app
Is the HQ in Malaysia? Last time I used to be able to order food in advance on app. Now I can’t. So I can’t order take away.
This update is a downgrade.
This update is a downgrade.
The new app is absolutely useless for customers who want to take away
This app is really bad and useless.
Terrible app
As much as I love dining at Itacho for many years, the app is really horrible to use. It is highly below expectations especially it should be of Japanese standard. Such a bad user experience that I’ve immediately deleted the app from my phone which my intention was to use it for takeaway at the Bishan outlet
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Terrible app
Thought the revamp of the app would bring about an improvement, but turns out it was for the worse. The app in dark mode is barely legible, and there are no need functions.
This is truly regression at its best, along with the quality of food at Itacho, what is the management thinking?
This is truly regression at its best, along with the quality of food at Itacho, what is the management thinking?
Terrible UI in Update
The dark mode looks hideous and I could barely read any words. Why the app was redesigned with no new purpose is beyond me.
App doesn’t work!
App doesn’t work!
Bad app and quality
Disgraceful. Never going back to this restaurant again.
Wow
Terrible UX and UID that doesn’t quite follow industry norms for an app. The ordering process was a torture. They made it mandatory to download this app to place an order. Navigation was a problem , and you can’t even leave a remark or note. Staff have to do it manually by going into the kitchen which was worse than the POS system before the pandemic.
Hopefully the dev put at least some effort into the whole user experience or at least try.
Hopefully the dev put at least some effort into the whole user experience or at least try.
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Terrible
Terrible app. Terrible service.
Useful app
Actually this app is much better than to rely on the service staffs to take our order. Customers can order directly from it, unlike last time when we had to try hard to catch the attention of the staffs. May I suggest that you add a “help” function, as my credit card had long expired and I don’t know where to change a new card detail. Even the helpful cashiers I approached were unable to find where to edit the details.
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Wtf. Cant even make payment. Account blacklist check failure.
Wtf
Cannot removed credit card
There isn’t anyway to remove the credit cards from app. This is horrible.
Impossible to order
No other way to order other than downloading an app with no apparent use. Staff doesn’t bother to serve you if you can’t download the app. Clunky, cumbersome and a bother to use.
Why is this mandatory???
The fact that they have removed the conventional method of ordering food replacing it with this half baked app which only adds to the trouble of the customers is extremely annoying. Not only do we have to download the app, the app functions extremely slowly as well. UI is messy and everything is not optimised. Food was okay but the ordering experience left a bad taste in my mouth.
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bad service attitude
will never go there any more！！
Possibly the worst app I’ve ever used
This app is aggressively terrible. It’s super, super slow—even changing pages in the menu takes forever—and keeps popping out error messages. It would undoubtedly be quicker and less annoying to order with a wait staff. I would give it 0 stars if it were possible.