Is this app being discontinued?
Update: I was able to reach them and it’s not being discontinued! There’s one in another country with the same name that is. I used the app and it was really great! I highly recommend it.
I read online that this app is being discontinued after I signed up and paid for the subscription. Is it going to suddenly stop working after I’ve paid for it? I get noreplies to my emails to support.
I read online that this app is being discontinued after I signed up and paid for the subscription. Is it going to suddenly stop working after I’ve paid for it? I get noreplies to my emails to support.
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Response from developer
That is untrue and I would love to know where you read that so that we can correct this misinformation
Is this app being discontinued?
I read online that this app is being discontinued after I signed up and paid for the subscription. Is it going to suddenly stop working after I’ve paid for it? I get not replies to my emails to support.
Everyone injecting insulin needs this!
I downloaded the trial two nights ago, and in 36 hours, I can tell my BF management has improved. I love the coach tips, and the BG predictive tool. Now I can see what my choices now can result in later, and make better decisions. I can also drill into why the results are different from the predictions. I usually will ride out a trial, and even if I subscribe, I’ll wait till the last possible minute. However, with this, I’m seeing so much value in subscribing now because of the very valuable tools in the paid version. Usually I think paying for a free app is a ruse, but in this case, I feel it’s so valuable I can’t wait to do it. What a great tool! I don’t know where this has been during my journey with LADA, but man, am I excited about this.
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Great app but outdated
It could be a great app but very outdated, I haven’t found an app that is as good at working out your cab ratios as this does and gives you recommendations but it’s too outdated for me so I stopped paying for it and switched to another app which is not as good but at least it gets updated. If it got updated I would definitely switch back also the Libra link is amazing.
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Overdue for an update
This app does a decent job however, for a paid app (and a pricey one at that) this is in serious need of an update. The graph is very small and difficult to read or navigate and the user interface is very clunky with too many settings and features handled via a website rather than in-app.
This has a lot of promise but the app’s design and user experience does not live up to its potential. Great things could be done with a simple clean redesign, utilising widgets and an Apple Watch app but, with no updates from the developer for over two years, I do not hold much hope for any improvement.
This has a lot of promise but the app’s design and user experience does not live up to its potential. Great things could be done with a simple clean redesign, utilising widgets and an Apple Watch app but, with no updates from the developer for over two years, I do not hold much hope for any improvement.
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Could not log in
Signed up for app and would not let me log in after doing so.
The buggiest
I’ve used this for over a year as it met most of my needs. It costs if you want certain features but they aren’t mostly necessary. DO NOT PAY FOR THIS APP. The bugs are insane. I’ve had to uninstall reinstall as it gets stuck on the “get started” page over and over. Occasionally a logout login helps. I’ve lost months of data as it decided to not sync online.
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Broken promises
Even though you give them proper credit cards for billing, they will turn off your application just for no reason without even a warning first. It’s best to not have this at all. Just stops when you need it most. Do not seem to be concerned about customer support.
Inaccurate predictions
Newly diagnosed with Type 1 I hoped this app would help me improve my bolus doses. After a week of meticulously recording all my food and doses, the predictions were still a lot worse than my own rough guesses. The app frequently predicted hypos when I was actually trending hyper.
So much promise but so many issues
I really needed a good IOB app and Jade seemed like a good one to try. It has promise but there are sooo many issues; constant email and in-app spamming, features that don’t work (notably several under the user profile, which the app constantly nags you to update), ongoing email spam, integrations like with LoseIt that aren’t reliable, etc. I can’t even log in to the web site properly and get this - the developer charges you to reset your own password!
If the app were free or very low cost, I might pay for it in hopes that it would improve, but the developer is IMO gouging diabetics for the yearly plan price, especially given the many issues with the website and app.
BTW - put in a support request 2 days ago (after I paid to reset my password which still didn’t allow logins) and haven’t heard back. But I DID get multiple Lisa-bot emails asking me to pay up for a subscription. Cool…
If the app were free or very low cost, I might pay for it in hopes that it would improve, but the developer is IMO gouging diabetics for the yearly plan price, especially given the many issues with the website and app.
BTW - put in a support request 2 days ago (after I paid to reset my password which still didn’t allow logins) and haven’t heard back. But I DID get multiple Lisa-bot emails asking me to pay up for a subscription. Cool…
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An Excellent Option For Multiple Daily Injections
I had been on various insulin pumps for years. Jade has enabled me to get off the pump and just use my CGM. All of my carb ratios, correction ratios, insulin on board are logged on Jade. It’s a priceless tool enabling me to achieve great A1C’s without an insulin pump. I love having the app calculate my insulin doses.
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AWESOME! app
Most enjoyable!
Still dialing it in! Love it!
Helping me find joy in managing a difficult health condition. I have struggled with Diabetes for too long, but this makes it a breeze!
Thanks very much to Team Jade!
Still dialing it in! Love it!
Helping me find joy in managing a difficult health condition. I have struggled with Diabetes for too long, but this makes it a breeze!
Thanks very much to Team Jade!
Response from developer
Thanks for you feedback! We pride ourselves by really helping people by being far more than just another logging tool. Regards, PredictBGL Team
Jade runs my body
With Live CGM data and Jade life is starting to come under control. Extremely powerful tool to help you dial in the app to you. Exercise,stress, pain, it just understands you..
I wish the app received more small feature updates as it could probably replace everything that’s out there…..
That wish list would be allow me to see my 1hr 3hr 6h etc at a quick glance on the home screen versus the 24hr standard view
Also maybe pulling in data from IOS health such as BP and oxygen levels heart rate to help incorporate those others factors into my own decision making processes for “custom”
amazing stuff as is thank you!!
Amazing website also for all the data in the world you would ever want….
I wish the app received more small feature updates as it could probably replace everything that’s out there…..
That wish list would be allow me to see my 1hr 3hr 6h etc at a quick glance on the home screen versus the 24hr standard view
Also maybe pulling in data from IOS health such as BP and oxygen levels heart rate to help incorporate those others factors into my own decision making processes for “custom”
amazing stuff as is thank you!!
Amazing website also for all the data in the world you would ever want….
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Interface
This app’s interface needs a complete overhaul. There really isn’t any excuse for the state it is in.
The main graph on the dashboard is incredibly difficult to read and always well behind Dexcom data from Apple Health.
90% of the options in the app redirect the user to an external website. Please developer, just get a grip on this. This is a paid app, produce a product worth paying for.
The predictions are also well off. I’ll give it more time.
The main graph on the dashboard is incredibly difficult to read and always well behind Dexcom data from Apple Health.
90% of the options in the app redirect the user to an external website. Please developer, just get a grip on this. This is a paid app, produce a product worth paying for.
The predictions are also well off. I’ll give it more time.
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LOVE but wish it was free
I LOVE this so much!! It has helped me (less than 1 year into T1D diagnosis) learn about how certain carbs affect my sugars and has been a lifesaver with calculating IOB (MDI only right now). IOB calculation has truly saved my life several times when I misdosed for food and could see where I was headed on the graph in relation to how many units I had left to work through my system. My biggest complaint is that I’m not able to use this app more than a month because I cannot afford to pay $60 for 6 months subscription. I have to spend that money on insulin now. I tell everyone about this app but that is the one improvement that would get you more customers.
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Great app, has some bugs and support is very poor
Been using this app for over a year and it’s concept is great. Lately I’ve been having more bugs and the couple times I’ve had to contact support over the last 1.5/2 years it’s been an awful experience.
I asked why the app is so buggy since iOS 17 update and it keeps crashing, they replied asking me if I’ve purchased a paid plan. If you aren’t on the paid plan they don’t really care what issues you’re having.
But, all in all it’s an insulin calculator and luckily for them the market for these is quite small so I keep using it.
I asked why the app is so buggy since iOS 17 update and it keeps crashing, they replied asking me if I’ve purchased a paid plan. If you aren’t on the paid plan they don’t really care what issues you’re having.
But, all in all it’s an insulin calculator and luckily for them the market for these is quite small so I keep using it.
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Crashing a lot with Dexcom G6
I just, signed up for premium and linked my Dexcom G6, and the app continues to crash. It’s very frustrating when I rely on the calculations.
Stopped my plan
Not sure why but they stopped my plan automatically and ask why I didn't renew. Um.. excuse me. Oh well on to something else.
Need fixing
When opening app its in setup mode every time. 🤦♀️🤨. I wish I can add a screen shot. Get started every time I open the app its quite annoying and I feel like its not logging anything even though I got a premium.
Nightmare - website and app broken
I downloaded this app to see if it would work with my particular diabetes situation. It didn’t. And that’s OK. I deleted the app from my phone. Then the daily email started happening. I logged into the website and there is no Place whatsoever to change your email address, stop the daily emails or cancel your mandatory account. I read download the app and couldn’t find it anywhere to cancel. There was one place where they did say “cancel account”. You’re feeling the contact form and then they have a captcha anti-spam button before you send the email. The link is broken. So you can’t even contact them through the app on the cancel page because the capture of anti-spam verification isn’t working. This is a total nightmare. So to recap… You have to “sign up“ see the features of the app. Once it takes your information and if you decide this app doesn’t work for you, all the features of canceling the stopping the emails are getting off their system are either broken because they don’t care or intentionally disable. You can’t even send a message to their health department to opt out of this. Just be very aware. Either they abandon consumer help on this, are they canceling disabled us to collect your data and information. And trust me, it’s a whole lot of information you have to give medically. I’ve also noticed that a lot of reviews are from 2+ years ago. Doesn’t this violate terms of apples App Store agreement if you can’t opt out of collecting data? You can’t call customer service because I’m in the United States and they’re in Australia. User beware. I’m sorry for a bad review., But it’s the truth.
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