Jeeves Support

Jeeves Support puts your customer conversations in your pocket. It is the mobile companion to the Jeeves web panel: the same inbox, the same conversations, the same teammates — on the phone you already carry. Pick up a question while you are away from your desk, hand it to whoever should own it, and close it out. YOUR INBOX See what is waiting and what is yours. Filter by Inbox, Unassigned, Mentions or All, and switch between open and closed conversations. Every row shows who is asking, the company they are from, and the last thing said — so you can triage without opening anything. REPLY FROM ANYWHERE Answer in plain text, or send a photo or a file straight from your phone. Attachments your customer sends open full screen, with pinch to zoom. TALK TO YOUR TEAM Leave an internal note on any conversation — private, never shown to the customer — and @mention a teammate to pull them in. Notes are clearly marked so a private aside is never mistaken for something the customer can read. KNOW WHO YOU ARE TALKING TO Open any customer to see their email, phone, location, device, plan and how long they have been with you, plus their company's industry, size and spend. The context you would have on the web, without leaving the conversation. STAY ON TOP OF IT Push notifications when a customer replies or a teammate mentions you. Conversations update live as your colleagues work on them, whether they are on the web panel or their own phone. ASSIGN AND RESOLVE Take a conversation, hand it to a teammate, close it when it is done, and reopen it if the customer comes back. SEARCH Find any conversation by what was said in it, or by who said it. Jeeves Support requires a Jeeves account. Sign in with the same details you use on the web panel.