All my points and downloads are gone
Contact support does not work. I have tried several times now and after filling out all of the information the send button is disabled. The Jigsaw HD app was not working correctly. I had to uninstall it and reinstall it, and when I did, I see that now I have lost all my downloads and all the points I had accrued. Instead of 14,000 points I now have zero points. I was able to restore my purchases, but the downloads are gone and I want to know how to get the points back.
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No ads: false!
I paid 16.99
For no ads! however I still had ads. It was the same ad about picking your clothing style and it was long and would occur without exaggeration, every 5-7 minutes. I notified the company and after back forth emails I was
Told that even with the “no ads” fee that some ads would still occur but “they’re simple
Ads”. I explained they weren’t, that they were
Long, but they never responded back. When you’re trying to relax with a puzzle after working all day getting the ads is very frustrating after
You paid for No Ads!! It’s a shame because I
Loved their
Colorful
Puzzles!
For no ads! however I still had ads. It was the same ad about picking your clothing style and it was long and would occur without exaggeration, every 5-7 minutes. I notified the company and after back forth emails I was
Told that even with the “no ads” fee that some ads would still occur but “they’re simple
Ads”. I explained they weren’t, that they were
Long, but they never responded back. When you’re trying to relax with a puzzle after working all day getting the ads is very frustrating after
You paid for No Ads!! It’s a shame because I
Loved their
Colorful
Puzzles!
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Colorful buttons
Challenging colors and shapes. Lots of fun!
My favorite app
I absolutely love this puzzle app. Before this I was doing the dumbest things, which is playing some games on my iPad that I would always spend money for features to clear levels. It was so wasteful. Once I got this, I deleted all the games and now I do beautiful puzzles all the time. I may have a touch of ADD because I find myself needing something to do when not working or taking care of the house. This is perfect. I paid the small price to remove ads and it is absolutely worth it! My credit card that I had dedicated to apple purchases now stays at a zero balance… I’d be so embarrassed to say how much I was previously spending. Love Love Love this. They are beautiful, fun and free.
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Jigsaw Puzzels!
I love jigsaw puzzels and love playing your game. It freezes up sometimes and the score doesn’t get added. I would like to pay for the app to avoid the tiresome ads, which also freeze up sometimes so my score doesn’t get updated.
Не открывается ежедневный пазл
Добрый день, Почему грузит и не открывается ежедневный пазл
Response from developer
Спасибо за сообщение о проблеме! Приносим извинения за причиненные неудобства. Пожалуйста, напишите нам на почту support@jigsawhd.zendesk.com с указанием деталей проблемы и модели вашего устройства, чтобы помочь команде выявить и решить проблему.
Пазлы
Играть вообще невозможно одна реклама и не заканчивается и сбросить невозможно, не скачивайте это того не стоит. Снова скачала, думала исправили, ничего подобного, реклама слишком навязчивая, я понимаю что она должна быть, но не до такой же степени. Раньше только в начале и в конце игры, прекрасно понимаете что ее уже давно никто не смотрит, ее сбрасывают и опять заходят, а вы ее еще в середину засунули, удаляю, интересно откуда берутся хорошие отзывы сами пишете? Скачала, но как было так и осталось.
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Response from developer
Спасибо за отзыв! Недавно одна из рекламных компаний ввела новый тип рекламы, которую можно закрыть только после просмотра страницы в магазине. Мы понимаем, что это не совсем удобно, и приносим извинения за доставленные неудобства. Мы также свяжемся с этой рекламной компанией, чтобы узнать, нельзя ли улучшить эту процедуру. Спасибо за ваше понимание! Вы также можете написать нам на почту support@jigsawhd.zendesk.com и прислать скриншоты рекламы, которую невозможно закрыть, чтобы мы могли определить рекламодателей и доложить им о сбое.
Ads ruined it
This used to be my fave puzzle game. Now there are ads before and during a puzzle. Annoying! I’m deleting it. Do sick of these money-hungry game developers killing their games with excessive ads.
F
It terrible what is wrong with you
Lost rewards
I had to delete this app because it took up 48G on my iPad and reinstalled but I lost rewards and badges, I’d like those back
Blank White Screen
What happened to an enjoyable puzzle game? It use to have a few ads, but didn’t last long. Now I get a freaking blank white screen and the only way to get rid of it is to shut down my iPad! I’ve already deleted the app and reloaded it due to ever increasing ads. Now it’s a nightmare.
Seashore
I found the music perfect for relaxing. Loved the puzzle. Relaxing to do , Thanks
Ads!
I appreciate I need to watch ads if I’m playing a free game, the developers need to make money somehow. However, there are ads popping up in the middle of doing a puzzle, which is more than frustrating. I’ve deleted the game.
J
Delete today after getting so annoyed with the constant advertising and not being able to clear that easily. Was relaxing before the adverts and mindless you’ve won so many coins or this event is now finished. Don’t waste your time with this.
Daily puzzles MISSING
On Oct 22, 2026, all previous months and years of my daily puzzles went missing. Only September and October are there. Very disappointing.
Adds
Adds take to long or they don’t return to puzzle very sad and frustrating,but love the puzzles
Random Changes
This used to be my favorite puzzle app… but these updates… yikes. I hate the way the pieces are displayed… it used to be like a real puzzle, all jumbled around the screen and organizing them was half the fun… now they’re all in a straight line on the bottom?? Also ads?? Why do developers keep ruining apps man it’s so frustrating
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Love but have feedback!!!
I absolutely love this app. The puzzles have a vast majority of options and all different prices, free and not. Some of them are worth so many coins though it’s crazy!
My only wish though is if I could save packs of puzzles I wish to buy. If I could create folders and sort the puzzles based on type and or have a wish list of puzzles I like so when I’m ready to buy a new pack the ones I’ve previously loved don’t get lost!
My only wish though is if I could save packs of puzzles I wish to buy. If I could create folders and sort the puzzles based on type and or have a wish list of puzzles I like so when I’m ready to buy a new pack the ones I’ve previously loved don’t get lost!
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Love it
Love it so much
Free is not free
Played a few and now wants me to ‘upgrade’
