Delivery issue
Always one or more missing products when you order groceries. Delivery guy never gives list of items you had order to verify. Resolution from customer service team never gets done. All they keep saying is wait for 2 more days. You have to raise multiple complaints to get one issue resolved so sometimes you let it go but this is loot and quite shameful service.
Very disappointing experience with GeoMart.
If you place an order after 7 PM (at least in the Balewadi/Baner area), the order is often not delivered and simply remains on hold for 2–3 days. When you contact customer support, they only raise a complaint ticket but are unable to contact the delivery team or provide any meaningful assistance.
After waiting for days, the order eventually gets cancelled. The worst part is that you keep expecting the order to arrive, so you cannot confidently place a new order elsewhere if the items are urgent.
This is not an isolated incident. I have experienced the same issue more than 10 times (around 11 times so far), which makes it a recurring service failure rather than a one-off problem.
To make matters worse, GeoMart has recently started charging ₹30 as a delivery fee for quick delivery. Charging extra for a service that is neither quick nor reliable simply does not make sense.
Overall, this has been one of the worst delivery experiences I’ve had, and I hope GeoMart takes steps to improve its delivery operations and customer support.
Very disappointing experience with GeoMart.
If you place an order after 7 PM (at least in the Balewadi/Baner area), the order is often not delivered and simply remains on hold for 2–3 days. When you contact customer support, they only raise a complaint ticket but are unable to contact the delivery team or provide any meaningful assistance.
After waiting for days, the order eventually gets cancelled. The worst part is that you keep expecting the order to arrive, so you cannot confidently place a new order elsewhere if the items are urgent.
This is not an isolated incident. I have experienced the same issue more than 10 times (around 11 times so far), which makes it a recurring service failure rather than a one-off problem.
To make matters worse, GeoMart has recently started charging ₹30 as a delivery fee for quick delivery. Charging extra for a service that is neither quick nor reliable simply does not make sense.
Overall, this has been one of the worst delivery experiences I’ve had, and I hope GeoMart takes steps to improve its delivery operations and customer support.
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worst
worst customer care
Need to improve
Neither they deliver, nor there payment option works. I believe Jio need to improve this
Very bad
I used to order through jio mart and all the time either 1 or more products are out of stock or expired or damaged
Very dissapointed
Very dissapointed
Bad service
My order has been delayed for three hours. When will it arrive? Please ensure that it arrives as soon as possible or give me a compensation for the time, wasted and waiting for it. I would like to get something complimentary with this delay on my order.
Accepting the order but not deliver the product
The worst delivery app i have seen in my life. Order kiya uska 1:30min ho gya, abhi tak order nahi mila aur naa hi order cancel ho raha hain. Na hi refund de rhe hain.
Order gets returned without delivery attempt. Unreliable
I ordered an item and was waiting for it. It got marked as returned. Nobody attempted delivery. The customer care doesn’t do anything to get the item back. They will say refund initiated wait for 72 hours.And most annoyingly app show order returned but inbuilt chat bot doesn’t list that order. I am NEVER going to use this app EVER again
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my product broken
My worst online shopping experience was with JioMart. The product I received was damaged, and the return/refund process was very disappointing. Customer support was not helpful and it took a long time to get a proper response. I expected better service, but unfortunately the experience was very frustrating.” please help
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They only scam people
I ordered two products and only got one. I enquired about it, they are saying we can not do anything about it. #jiomartscame
Useless App
Such an epic failure. The app fails and says not available due to inside all the time.
10th quality Application
There are many bugs in this app from 3 days I’m facing many problem of pincode and account login
Don’t buy
I wanted to return a high value electrical item as it wasn’t the right type and also arrived with packaging damaged. Very poor customer service who said you can’t return an item even though on website it clearly states you can’t return this item in 7 days. Better stick on Amazon. Went to the actual reliance store where the order came from who said because it’s online they can’t take it back. I will never use JioMart again!!!!!! Pathetic customer service
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Very slow app. Every click takes 5 seconds to bring up new information.
Very slow app. Every click takes 5 seconds to bring up new information.
Can’t login on iPhone
Getting an error after entering otp
Worst app
The app hangs a lot. Doesn't update us if ant product is out of stock. Lot of glitches in the app, hangs a lot. Overall dissatisfied with the app.
Excellent app with great deals and fast service
Excellent app with great deals and fast service
Nil Customer Service
One item missing from my very first order. Raised a service request. Absolutely no communications received after that. The request was moved to resolved state after a day. No item or refund received. Not going to order again and try my luck. Uninstalling the app.
Bad UI
Very Bad UI and lags
Worst app
Very poor response from jiomart . If you want be lead you need to improve your performance
Not Reliable
I had a very disappointing experience with Jio Mart. My order was never delivered and kept getting postponed without any clear update. Even after repeated follow-ups, the customer care team seemed helpless and unable to provide any proper solution.
What’s worse is that the app does not even allow cancellation of the order, even when it clearly shows “Not Shipped.” This is extremely frustrating and feels like customers are left stuck with no control.
Jio Mart seriously needs to improve its delivery commitment, customer service responsiveness, and give customers the basic right to cancel unshipped orders. As of now, this experience has made me lose trust in their service.
What’s worse is that the app does not even allow cancellation of the order, even when it clearly shows “Not Shipped.” This is extremely frustrating and feels like customers are left stuck with no control.
Jio Mart seriously needs to improve its delivery commitment, customer service responsiveness, and give customers the basic right to cancel unshipped orders. As of now, this experience has made me lose trust in their service.
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