A Non-user-Friendly App
This app frequently undergoes updates, many of which result in user logouts. Some updates are unnecessary and trivial, such as informing the user that the app’s color scheme has changed. Who cares about that? Then, the user is compelled to manually re-enter their login credentials (which many users forget, and which defeats the purpose of dual authentication). Even the facial recognition feature requires the user to re-enter their login information. There are simply too many updates that negatively impact the ease of even navigating past the login screen. I’d rather save time and effort by simply abandoning the app and logging into my account on my computer.
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Worthless
App used to be great about a month ago It became terrible. Used to be able to login with Face ID now I have to enter my username and password almost every time I try to login.
New Design Update is Awful
**Update**
They finally added Face ID. Thank God to have it back. The app has gotten better. It still holds the forced website design on a mobile platform which is still poorly designed. However, there are some newer features such as getting a CD straight from the app which is nice. Bill pay still needs to be worked on. It is confusing for those who do not know how to use it and I have had to help a few people learn how to use it. Should be intuitive.
Updating from 1 to 3 stars.
**Initial Review**
The app layout and designs was pretty much perfect. This new app design up is by far without a doubt the worst design banking app I have ever seen in my entire life. It is clunky, settings make no sense, and is imitating a browser instead of being custom designed for a phone. The designers of this need to go back to the drawing board or they need to be retrained because the talent that made the last app with common sense is no longer present. What an embarrassment of an overhaul and I can’t wait for all the elderly or older users get confused by this. Horrible decision. Bring the old one back. Might go all in on another banking institution just because of this cause I do everything online.
They finally added Face ID. Thank God to have it back. The app has gotten better. It still holds the forced website design on a mobile platform which is still poorly designed. However, there are some newer features such as getting a CD straight from the app which is nice. Bill pay still needs to be worked on. It is confusing for those who do not know how to use it and I have had to help a few people learn how to use it. Should be intuitive.
Updating from 1 to 3 stars.
**Initial Review**
The app layout and designs was pretty much perfect. This new app design up is by far without a doubt the worst design banking app I have ever seen in my entire life. It is clunky, settings make no sense, and is imitating a browser instead of being custom designed for a phone. The designers of this need to go back to the drawing board or they need to be retrained because the talent that made the last app with common sense is no longer present. What an embarrassment of an overhaul and I can’t wait for all the elderly or older users get confused by this. Horrible decision. Bring the old one back. Might go all in on another banking institution just because of this cause I do everything online.
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terrible since the updated app…
it’s constantly opening itself!! and it barely works
Face ID
Face ID stops working and have to keep putting in login information. I’ve made sure the app is updated and I have uninstalled and reinstalled. Still have the same problem. Please fix this issue! Thanks
