Frustrating login experience – Face ID doesn’t work
This app is incredibly frustrating to use. The login process is difficult and inconsistent, which defeats the purpose of having a mobile app in the first place. The biggest issue is Face ID — it tells you to enable it after logging in, but the setting never actually saves. So every time you open the app, you’re forced to manually log in again.
For something as basic as accessing pharmacy information, this should be seamless. Instead, it’s a constant hassle. Please fix the login issues and make Face ID actually work.
For something as basic as accessing pharmacy information, this should be seamless. Instead, it’s a constant hassle. Please fix the login issues and make Face ID actually work.
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Terrible login functionality
Every time I enable Face ID within the app, it NEVER saves the setting for the next login attempt. I’ll press Face ID and it’ll say to enable it in settings. Vicious cycle.
App v1.93.0
iOS v26.4.2 on iPhone 16
App v1.93.0
iOS v26.4.2 on iPhone 16
Buggy
Does not play nicely with password manager (won’t let my email id paste or autofill, also won’t accept keyboard shortcuts so I have to type email out manually.
Keeps disabling Face ID so I have to use password to try to reenable Face ID( which still does not stay enabled).
Keeps disabling Face ID so I have to use password to try to reenable Face ID( which still does not stay enabled).
Repeatedly crashes
Won’t stay open for a full minute!
Terrible app
This app continually crashes. Not sure who wrote it, but it obviously has not been tested
Crashes constantly
Terrible app, crashes right after login
Can’t view history if there are more than two members on plan
I have myself and two dependents on my plan. When I go to history at the bottom of the app and then click the drop-down for the members, it only shows two of us in the dropdown.
There’s no way to scroll or show the third person. Mine currently only shows myself and my son but my husband doesn’t show up even though he’s listed on the plan. It’s been like this for about six months. Spend some money on your app QA before roll out.
There’s no way to scroll or show the third person. Mine currently only shows myself and my son but my husband doesn’t show up even though he’s listed on the plan. It’s been like this for about six months. Spend some money on your app QA before roll out.
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Seriously
What’s The Point
Super buggy! Cant register!
I tried registering for the application and wasn’t receiving the email for the confirmation code. Closed the app, opened it up and now I can’t register as my account has been created but I also can’t login either!
Trash App
Trash app. Absolute trash. Don’t even try this thing. Just go to the website and save the time.
Not good
This app was not very helpful. Certain screens like the price look up screen would just keep jumping back to the home screen as you were trying to type in a medication. What a waste of time…..
Wow
Two minutes with this app and it’s already malfunctioning. Can’t wait to battle with this thing every time I need to get a prescription filled.
Worst App Ever
Don’t waste your time with this app! I think somebody in middle school developed it and had no idea what they were doing!
Awful company
Absolutely terrible company, makes it extremely difficult to get medication for a diabetic if there’s an emergent need for it. Wont make any expectations to help you out.
Still has issues with latest update
I can log in on my desktop fine but the app doesn't allow me in. As others have mentioned, getting the keyboard out of the way so you can enter your member id number is tricky. I'm not entirely sure how I finally managed to get it to move so I could enter my number then only to be informed that it couldn't validate my information. 30 minutes later and I still have not received the email to reset my password...
I'll leave a positive review if they ever get this working properly.
I'll leave a positive review if they ever get this working properly.
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Frustrating
Doesn’t show the payments and balance.
So frustrating!
My company switched to this for our RX card and it’s been such a headache. The app is horrible and you can’t easily accomplish a simple rx refill without it routing you back to the start before you can ever finish.
Worst app ever.
This app closes every time you try to do something. It won’t allow autofill so you have to try and recall items, type them, or copy and paste. Every time you have to start all over. Very user unfriendly. Not only that but the help desk is of no help. Do not get this app it is a waste of space. Would rate -5 if I could.
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Hey CapitalRx, invest in your engineering department
1. I can’t autofill my username and password at login
2. I can’t switch apps while on the login screen to copy my password, because the app resets back to the welcome page
3. I can’t add my pharmacy card to my Apple wallet
It’s 2025 by the way.
2. I can’t switch apps while on the login screen to copy my password, because the app resets back to the welcome page
3. I can’t add my pharmacy card to my Apple wallet
It’s 2025 by the way.
Can’t Sign In
I use a password manager for everything. When I attempt to sign in the app, select my password manager, the app resets to the main screen. Completely unusable app for basic functionality.
