App broken, trying to get money back for subscription that doesn’t work
Trying to reach support with no response, doesn’t load… the app and website do t work anymore… do not subscribe… I resubscribed thinking I’d be able to use it in Los Angeles but there are no shows and it’s just constantly loading, if your service no longer works you need to remove the ability to subscribe and charge people for a service that doesn’t work
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So disappointed
I was so so so excited about Jukely…
We purchased a full-year 2-person subscription before the pandemic. Since things locked down, our account has been “on pause”, which means we are continuing to pay $5/month while we wait to see what’s happening.
There has been zero communication or updates from Jukely to let us know what’s going on, what our options are, if shows will resume, if we can cancel our remaining membership, or why we’re simply losing hundreds of dollars on a service that has gone completely dark and silent.
I’ve contacted Jukely multiple times to see what we can do with our balance, how we might cancel…no response for weeks.
So…there goes our money and our faith in Jukely.
We purchased a full-year 2-person subscription before the pandemic. Since things locked down, our account has been “on pause”, which means we are continuing to pay $5/month while we wait to see what’s happening.
There has been zero communication or updates from Jukely to let us know what’s going on, what our options are, if shows will resume, if we can cancel our remaining membership, or why we’re simply losing hundreds of dollars on a service that has gone completely dark and silent.
I’ve contacted Jukely multiple times to see what we can do with our balance, how we might cancel…no response for weeks.
So…there goes our money and our faith in Jukely.
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The app is the worst part
Have been a member for about 2 years. Travel a lot for work so haven’t used as much as I would like but the shows I saw have been quality and the monthly costs is super reasonable. I’ve liked the premise of the service but I just cancelled because the app is frustrating in that it cannot keep me logged in so every time I want to check the app I have to remember my PW. Seems to a a design flaw that has frustrated me to the point of walking away. If my Bank apps can let me log in without entering an email and PW every time, this app def should as well.
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This could’ve been a great app, but it’s NOT
So I downloaded Jukely based on a friend’s recommendation. I was really excited and thought it was a great idea. Until I actually used it. First of all, the app crashed 3 times when I was trying to sign up, then I looked at most of the concerts in my area (San Francisco) and they were all at an additional price.
What I hated most about the app is that they are constantly blind-sighting you with charges.
It’s a horrible app experience if you constantly have to read the fine print to make sure you aren’t being charged for additional stuff.
Apparently you get charged a cancellation fee if you cancel in under 2 months? THERE IS ALWAYS A CATCH WITH THESE PEOPLE.
So, I ended up deleting the app and removing it from my apple subscriptions and I traveled. I was with a non profit working at refugee camps so obviously did not have access to a laptop. 5 months later, I realize I am still being charged and they refused to give me a refund as I should’ve canceled from their website (which btw doesn’t work in the country I’m in).
This company had a lot of potential but it’s not worth dealing with their customer support and wasting your money. The way they don’t make it easy for you to cancel via app is dishonest and proves what others on here have said about how Jukely tries to rip you off.
What I hated most about the app is that they are constantly blind-sighting you with charges.
It’s a horrible app experience if you constantly have to read the fine print to make sure you aren’t being charged for additional stuff.
Apparently you get charged a cancellation fee if you cancel in under 2 months? THERE IS ALWAYS A CATCH WITH THESE PEOPLE.
So, I ended up deleting the app and removing it from my apple subscriptions and I traveled. I was with a non profit working at refugee camps so obviously did not have access to a laptop. 5 months later, I realize I am still being charged and they refused to give me a refund as I should’ve canceled from their website (which btw doesn’t work in the country I’m in).
This company had a lot of potential but it’s not worth dealing with their customer support and wasting your money. The way they don’t make it easy for you to cancel via app is dishonest and proves what others on here have said about how Jukely tries to rip you off.
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Jukely Rocks!!
I’ve been a paying member since 2016 and this is one of my favorite apps/subscriptions. I miss when your intro subscription got you UNLIMITED shows per month, and believe me, I fully took advantage but even the reduced format is a bargain! If you LOVE live music, this is for you and it definitely pays for itself. The venues are great and the selection of music is outstanding: local national and international; new up-in-coming, established and legends. TWO 👍🏼👍🏼 waaaay up!
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