Best social sport app
Took my money and never refunded me
Excellent
App freezes on 2nd opening
Great app
Troubling and Concerning App
After using the app for a season, I noticed that it has been tracking my location to mark my attendance at games. (I forgot to mark myself as unavailable for a game and received a notification a few days later to say I would be charged a no-show fee of $15, as per terms and conditions. There is no other way they could possibly know I wasn’t there, other than by tracking my location.)
I do not recall consenting to the app having access to my location. I could not find anything in the terms and conditions or privacy statement which mentions the app tracking my location. I don’t remember ticking the “allow Justplay to access my location” button either.
Additionally, they have no telephone, and it is very difficult to get in contact with a real person through the app. Only weird chat bots.
Very frustrating to use. We had difficultly getting female players... it was a shermozzle.
Additionally, all fees are non-refundable and the app organisers can charge you at any time. A friend of mine was recently charged $200 for a season he did not sign up to. Possibly the developers need to check that their system hasn’t been hacked.
Very weird app. Vaguely concerning. Would have liked to have been informed my location is being tracked. I hope my friend can get a refund. 🤞
I think next season I will sign up directly with the club.
Response from developer
Hi Josie — we want to clear this up directly, because it’s a big claim: the Justplay app does not track your location. Full stop. It never has, and it’s never even requested location permission from your phone. You can check this yourself in ten seconds: go to Settings → Justplay on your iPhone. You’ll see there’s no “Location” entry at all — iOS requires apps to ask for that permission, and it would show right there if we ever had. We haven’t. How attendance actually works: a player on each team submits an attendance report after every game. That’s it — a human marks who showed up. That’s how your no-show was recorded, not GPS. On the other points: sorry it was hard to reach a real person — the quickest route is info@justplay.com.au, which goes straight to the team. And if your friend was genuinely charged for a season he didn’t register for, please have him email us there. That shouldn’t happen, and if it did, we’ll investigate and make it right.
Great App!
Parasitic app ruining social sport
Great app and experience
Needs to be better organised
Response from developer
Fair questions, and sorry you got two cancellations back to back — that's a rough run. To explain the "3 places left" thing, because it looks contradictory: that count showed remaining spots at your registration, but competitions can still fall over if other players or teams withdraw before the season locks in. Frustrating either way, and we've since improved how we set minimum numbers before opening registrations. On the $200 — money from a cancelled comp should be offered back immediately, not parked as credit. If that was never resolved, email info@justplay.com.au and we'll sort it now.
Great idea, but pretty bad execution. No accountability.
Now I’m in a comp and have only had a full team show up once. One game was forfeited 15 minutes before it started. No offer of a refund even though I didn’t get to play the game.
Response from developer
This was a fair cop — cancelled comp, credit instead of a refund offered, and no balance back when the next comp was cheaper. That's not how it should have worked, and our cancellation and refund process has changed a lot since 2022. If that balance was never squared away, email info@justplay.com.au and we'll make it right, even now.
Quick and easy way to find a team and get playing
Response from developer
Thanks for the awesome review mate!! We're so glad to hear you've enjoyed your Just Play experience so far and we're stoked to have you playing with us!! 🤩🤩
Odd design
Misleading and disappointing
Disappointed
Response from developer
I'm sorry to hear you haven't enjoyed your time with Just Play. I've just taken a look at the conversation you had with our Customer Support team and want to let you know that you absolutely weren't penalised or removed from the team for flagging any issues. We can see in the game reports for your team that you consistently had a full team (with 4-5 permanent players attending each week, plus fill-ins) and as everyone renewed for next season we unfortunately did not have capacity for your friend to also join the team. As you were keen to join a team with your friend, we offered you a few other options, one of which was a competition starting in September - you absolutely are able to play before then in a different competition if you'd like, I believe our Customer Support offered you a few options with some earlier start dates. We also were more than happy to add you back to your original team instead of a different venue and offered this option. We do our best to get everyone playing in a competition that suits them and I'm sorry to hear that you haven't enjoyed your time so far. If you have any other questions or would like a hand finding other competitions that do have capacity for yourself and your friend, please feel free to reach back out to our Customer Support team.
Great app for games
Great concept supported by a well-made app
Coming from France, I’ve never heard about such an app there, you probably have a market to conquer :)
Response from developer
Thanks for the incredible review - so glad to hear you've been enjoying both Just Play and One Game!! I'll pass on your great feedback to our support team too. Good to know about the market in France... maybe you'll see us there in future 👀
Management issues
However I have to put this in because it’s just getting frustrating to see that game times have been changed at the very last minute or on game days. Also we had a scenario where all of my teammates arrived ready to play, to then have the ref showed us a text saying the team forfeited. It’s frustrating to the players who has to travel a fair bit in traffic or rush over to find the disappointment of no game when they arrive.
Management isn’t perfect. But this has been happening so many times. Especially with the time changes. I love what you guys are providing but this needs to be addressed
Response from developer
Hey mate, firstly thanks for your suggestions last time! Always great to hear from our players about your experience and what you'd like to see added/improved in the future. Thanks for leaving this feedback - I definitely understand how frustrating this scenario is, especially happening multiple times, and I'm really sorry this is the experience you've had. We do our best to make sure all communication is clear, accurate, and timely. Unfortunately sometimes game times are changed by the venue at the last minute, which can make that difficult. I apologise for the miscommunication with the venue regarding that forfeit - I've passed on this feedback to our operations team so we can try to make sure this doesn't happen to anyone again in future. If you have any more specific feedback, please feel free to reach out to our Player Support team 😊
Casual play
Response from developer
Hi there! Glad to hear you had fun at the game in the end - sorry to hear there was some confusion with the app though. Did you pay for a one-off game or a full season? If it was just a one-off game you would have needed our sister app One Game to see the game details - Just Play is for full season memberships. You'll be happy to hear we have some new developments on both web and app coming soon, so keep your eyes peeled! 👀
