Face verification is a joke
It used to work perfectly before you messed it up. Now I spend about 5-10mins just getting my face verified. This is a joke. Just fix this because it is annoying before you start losing riders to the competition.
Delivery zone not available
Very bad experience with this company
Bug of acceptance rate does
Completed order when pause offer enabled,the acceptance rate does not increase.It is a scam.
Can’t get into the app
Can’t get into the app at all it lets me sign in then paste the code from my email , it then just switches off
Fix the issue
Your app works fine on Google and Safari, but it fails to log in on the mobile app. Please fix this issue.
Very bad
Very bad
Log in
Ive been trying to log in and it doesn’t want to work ive deleted app and re added and still nothing
Justeat
Document:
I am very disappointed with the way my account has been handled. I was late submitting my documents, and as a result my courier account has been suspended for the whole period rather than simply being paused until I was able to provide the required documents.
I understand that the documents need to be submitted and that there are rules that couriers have to follow. However, I feel there should be a more reasonable way of handling this. If the documents are missing or late, why not simply suspend or pause the account until the documents are submitted and approved, rather than leaving a courier unable to work for such a long period?
I rely on this work for my income, and being unable to work for an extended period has a serious financial impact. I would appreciate it if Just Eat could review how these situations are handled and consider a more practical approach for couriers who are willing to provide the required documents.
I am very disappointed with the way my account has been handled. I was late submitting my documents, and as a result my courier account has been suspended for the whole period rather than simply being paused until I was able to provide the required documents.
I understand that the documents need to be submitted and that there are rules that couriers have to follow. However, I feel there should be a more reasonable way of handling this. If the documents are missing or late, why not simply suspend or pause the account until the documents are submitted and approved, rather than leaving a courier unable to work for such a long period?
I rely on this work for my income, and being unable to work for an extended period has a serious financial impact. I would appreciate it if Just Eat could review how these situations are handled and consider a more practical approach for couriers who are willing to provide the required documents.
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Doesn’t work
Saying I can start now but when I click it there’s no response???!!!
Awful
Awful app i would give zero star if I could
Worst courier app
Always glitching. Customer support not helpful.
Not supporting
They never help you if you need for support and same copy paste answer customer support is lazy team
0
Absolutely terrible support for drivers. The service is extremely slow, frustrating, and a complete waste of time when you actually need help.
If you have a problem with an active order, you can be left waiting ages for someone to respond. When they finally reply, it often feels like they don’t care about the driver or the problem you’re trying to solve.
What makes it even worse is the way the chat system is handled. Instead of properly listening to the issue and helping resolve it, they can simply block your access to chat. In my case, I was blocked from chat for 48 hours.
Drivers are out there using their own time, vehicle and fuel to complete deliveries. When something goes wrong with an order, we need fast and useful support — not endless waiting and then losing access to support altogether.
Just Eat seriously needs to improve the way it treats and supports its drivers. Based on my experience, the current driver support system is incredibly disappointing.
If you have a problem with an active order, you can be left waiting ages for someone to respond. When they finally reply, it often feels like they don’t care about the driver or the problem you’re trying to solve.
What makes it even worse is the way the chat system is handled. Instead of properly listening to the issue and helping resolve it, they can simply block your access to chat. In my case, I was blocked from chat for 48 hours.
Drivers are out there using their own time, vehicle and fuel to complete deliveries. When something goes wrong with an order, we need fast and useful support — not endless waiting and then losing access to support altogether.
Just Eat seriously needs to improve the way it treats and supports its drivers. Based on my experience, the current driver support system is incredibly disappointing.
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Battery
This new update is draining the battery is overheating my phone
Good update, more needs doing.
I’m giving you 3 stars because you pay better than uber if you keep your acceptance rate good and don’t cancel too many orders.
Your app itself is 2 star. It’s good you put an acceptance rate on there and give new offers after you’ve delivered the one you’re doing so I’m not getting offers while driving. Or it would be 1 star.
But there is no need to ping me to ask if everything’s ok if I’m 1 minute late. This ‘is everything ok’ ping is way to on top an active.
The app seems to put me as inactive sometimes when I’m driving and navigating for no reason other than ‘I haven’t been active recently’ I mean I’ve got notifications and sound on my phone, I’m driving and navigating, I can’t keep on checking the app just to see “matching you to jobs” just ping me, I shouldn’t have to open the app every 5 mins to be counted as ‘active’. These 2 things are dangerous asking drivers to constantly be on the app when they’re trying to drive and navigate.
Then there’s an issue with if you start early you start a separate shift before your shift and then have to manually start your actual shift even if it’s concurrent, if my ‘start early shift’ ends exactly when my scheduled ones starts, I shouldn’t have to be on the app at that time and manually start it, it should automatically carry over automatically carry over, that’s why it’s called ‘starting early’ not ‘start a new shift now’ then later confirm you want to do your scheduled shift.
Then further improvements you could put a zoomable map of exactly where you’re going like uber, current delivery trends by the hour like uber.
So there are still a lot of real problems, some could be dangerous. It’s a bad app tbh and 2 stars at best. You got 3 because you pay quite well. But you could be so much better. Please do. Thanks.
Your app itself is 2 star. It’s good you put an acceptance rate on there and give new offers after you’ve delivered the one you’re doing so I’m not getting offers while driving. Or it would be 1 star.
But there is no need to ping me to ask if everything’s ok if I’m 1 minute late. This ‘is everything ok’ ping is way to on top an active.
The app seems to put me as inactive sometimes when I’m driving and navigating for no reason other than ‘I haven’t been active recently’ I mean I’ve got notifications and sound on my phone, I’m driving and navigating, I can’t keep on checking the app just to see “matching you to jobs” just ping me, I shouldn’t have to open the app every 5 mins to be counted as ‘active’. These 2 things are dangerous asking drivers to constantly be on the app when they’re trying to drive and navigate.
Then there’s an issue with if you start early you start a separate shift before your shift and then have to manually start your actual shift even if it’s concurrent, if my ‘start early shift’ ends exactly when my scheduled ones starts, I shouldn’t have to be on the app at that time and manually start it, it should automatically carry over automatically carry over, that’s why it’s called ‘starting early’ not ‘start a new shift now’ then later confirm you want to do your scheduled shift.
Then further improvements you could put a zoomable map of exactly where you’re going like uber, current delivery trends by the hour like uber.
So there are still a lot of real problems, some could be dangerous. It’s a bad app tbh and 2 stars at best. You got 3 because you pay quite well. But you could be so much better. Please do. Thanks.
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Terrible
They don’t care because we’re not the customers.
No good app
Doesn’t navigate you through the app like uber does and others and doesn’t let you see exactly were the drop offs are going to go before the job expires all in all rubbish app and when you get to the customers the app just shuts down and takes forever to get back on it to put the delivery codes in, not a good app to work from and I have requested them to change my zone area, I have had confirmation from them they have changed it and said to me it will take several hours to come in effect but that was yesterday and still waiting to change zones were I want to be because sometimes you could sit in your car all day and not much jobs get assigned to you
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Broken Face Scan
The New 3D face scan is so stupid. You try and try every which way to make it work and it just says “let’s try that again” time and time and time again. So frustrating and annoying. It makes the app unusable now.
Rubbish app
“Start verification” button not working again
Overheating
Its overheating the phone badly cant use it