Membership sucks they charge you 49.95 a month and I never ever use it. And they still keep charging
Membership fee is 49.95 that’s ridiculous. I never ever use it and they still keep charging you even if I already cancel my membership. Don’t use this apps this apps is kind of scamming people to pay 49.95 a month.
Skipping each month
I have to keep asking someone to skip each month because the system is always down. I am truly thinking about closing my account so disappointed
Les avis sont faux !!!
⚠️ Très mauvaise expérience avec JustFab.
Je les ai suppliés pendant des mois de fermer mon compte et d’arrêter les prélèvements, mais malgré toutes mes demandes, ils refusent toujours et continuent à me facturer. Le pire, c’est qu’il est littéralement impossible de résilier correctement son abonnement sur l’application. À chaque fois, il faut refaire des démarches, envoyer des messages et supplier encore pour espérer être entendu. Je suis au chômage depuis l’année dernière et je n’ai presque aucun budget pour moi chaque mois, pourtant on continue à me prélever 40 € alors que j’ai clairement demandé la fermeture de mon compte.
Je trouve cette situation honteuse et épuisante moralement. Faites très attention avant de vous abonner.
Je les ai suppliés pendant des mois de fermer mon compte et d’arrêter les prélèvements, mais malgré toutes mes demandes, ils refusent toujours et continuent à me facturer. Le pire, c’est qu’il est littéralement impossible de résilier correctement son abonnement sur l’application. À chaque fois, il faut refaire des démarches, envoyer des messages et supplier encore pour espérer être entendu. Je suis au chômage depuis l’année dernière et je n’ai presque aucun budget pour moi chaque mois, pourtant on continue à me prélever 40 € alors que j’ai clairement demandé la fermeture de mon compte.
Je trouve cette situation honteuse et épuisante moralement. Faites très attention avant de vous abonner.
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Not functional like site
Why do I have the app when there’s no where to skip the month and I have to login in on the site each month to do so.
Scam
This company is just a subscription scam trying to con you into paying $50+ a month for points that expire. They make skipping the month challenging and cancelling nearly impossible.
The App is always lagging
It doesn’t when I decide to use this app, there’s always a lag and it doesn’t seem to need a update. And every single month I want to skip a month I can never be able to because it’s always lagging! Like right now, I’m trying to skip a month but the app won’t even load
The App SUCKS!
I’ve been a customer for years, constantly skipping months. The charge is annoying if you forget. I am constantly running into problems with the app. One time, every single listing was linked to the same cardigan and I was unable to shop. Another time, I was not able to add my credits to my purchase, which is the whole point of the program. Currently, I am unable to find the “skip this month” button and get an error on the account page you would normally go to. Another time, I had to get on the phone with customer service just to skip for 3 months since I knew I was not purchasing anything over Christmas from JustFab. While I was online with customer service I found out JustFab ceases to work without a VPN. You cannot have your VPN on and shop on the site with browser or app. Never had an issue with anything else.
Beyond this, there’s been several other issues with the website and the app. Modern companies like this suck for e-commerce (even though that’s their entire platform) because they refuse to work with web and ui/ux professionals and usually pay off-shore workers with zero history with the company to solve issues like the ones I listed above. It’s a snow ball effect of tech issues because no one wants to pay the salary of a developer to make your business experience streamline. 👏🏻 I guess this is industry standard now so what are we to do about it?
Beyond this, there’s been several other issues with the website and the app. Modern companies like this suck for e-commerce (even though that’s their entire platform) because they refuse to work with web and ui/ux professionals and usually pay off-shore workers with zero history with the company to solve issues like the ones I listed above. It’s a snow ball effect of tech issues because no one wants to pay the salary of a developer to make your business experience streamline. 👏🏻 I guess this is industry standard now so what are we to do about it?
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Difficult to skip the monthly charge and poor customer support
The membership automatically charges a monthly fee, which is fine if you actually want to shop. However, the biggest problem is that the button to skip the month is extremely hard to find. It almost feels like the app is designed to make it difficult so people get charged the $49.95.
On top of that, getting help is very frustrating. There is basically no email support, and the chat feature in the app does not work properly. Because of this, trying to cancel the membership or get assistance becomes unnecessarily complicated and time-consuming.
Overall, the lack of transparent options to skip the month and the poor customer support make the experience very disappointing.
On top of that, getting help is very frustrating. There is basically no email support, and the chat feature in the app does not work properly. Because of this, trying to cancel the membership or get assistance becomes unnecessarily complicated and time-consuming.
Overall, the lack of transparent options to skip the month and the poor customer support make the experience very disappointing.
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ESTAFA,NO COMPRÉIS AQUÍ
se ha quedado con mis datos de mi tarjeta bancaria sin yo guardarlos ahí y me están cobrando 39,95€ al mes sin mi consentimiento!!!!!! Y AL HABERME SUPUESTAMENTE DADO DE BAJA! tampoco me dejan devolver el recibo (cuando se supone que está la opción) y tampoco puedo quitar de ahí mi tarjeta del banco. Además pedí dos pares de zapatos y quiero hacer la devolución de unos y al introducir mis datos me pone que el correo electrónico está mal (y aseguro que está bien) y no me deja porque no les interesa! Nadie me soluciona nada, sois unos sinvergüenzas !!! NO SE OS OCURRA COMPRAR AQUÍ NI DESCARGAR LA APP
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Premièr achat
ATTENTION! Leur offre est très frauduleuse. L’abonnement VIP, impossible de l’annuler sur leur site meme si ils vous disent que ça l’es. On est obligé de faire opposition à la carte pour vous en débarrasser. Je vais porter plainte!
Used to be better
I’ve been a VIP member since 2020. Now, every month that I need to skip the VIP charge the app is conveniently experiencing issues. The Skip & Cancel buttons are missing & when you reach out to customer support they do not get back to you until after you’ve been charged. Beware of the VIP program. I’ve canceled twice & am still getting charged every month.
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Used to work
I’ve been a member for I don’t even know how long. Back when JustFab had real leather and purses! I keep getting notifications to download the app for a coupon. However, I already use the app. I even get the notification in my app! The app doesn’t have all my history of purchases previous to 2026 either. I assumed there was an update when the company merged with ShoeDazzle and JustFab kids? Whenever I need to exchange an item, it can never find my orders, even if they are listed in my history. The phone number at the bottom of my app screen goes to ShoeDazzle and they said they no longer are part of JustFab. So then, I have to call another number they give me to call to do exchanges. JustFab can never locate my orders by my email or phone number (those haven’t changed). I always have to supply the order number. Aggravating and the tariffs are also a scam based off the MSRP and not the purchase price. No help with customer service as they just read off the script.
Ready to cancel and file a report with the consumer agency to investigate!
Ready to cancel and file a report with the consumer agency to investigate!
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Poor Customer Service for Order Issue
I have been a a VIP member since 2016 and my most recent customer service experience was unacceptable, leaving me very dissatisfied .
I placed an order at 10:55 a.m. and immediately noticed an issue with it. I called customer service at 11:09 a.m. and spent ~40 minutes trying to get the order cancelled before it shipped.
If an order is placed, customers should be able to fix an issue with it — especially within fifteen minutes of placing the order. I was instead told that it has been “partially fulfilled” and I will have to wait for the order to be shipped and then return it — even though it has not left the warehouse. It is insane that “nothing can be done” to stop this order when it hasn’t left the warehouse yet.
With shipping fees and tariffs being non-refundable this is absolutely unacceptable.
After asking to speak to a supervisor multiple times, I was told a supervisor is not available to speak at this moment and they will call me back once one is available.
Again, as a customer of 10 years — this is unacceptable customer service.
I placed an order at 10:55 a.m. and immediately noticed an issue with it. I called customer service at 11:09 a.m. and spent ~40 minutes trying to get the order cancelled before it shipped.
If an order is placed, customers should be able to fix an issue with it — especially within fifteen minutes of placing the order. I was instead told that it has been “partially fulfilled” and I will have to wait for the order to be shipped and then return it — even though it has not left the warehouse. It is insane that “nothing can be done” to stop this order when it hasn’t left the warehouse yet.
With shipping fees and tariffs being non-refundable this is absolutely unacceptable.
After asking to speak to a supervisor multiple times, I was told a supervisor is not available to speak at this moment and they will call me back once one is available.
Again, as a customer of 10 years — this is unacceptable customer service.
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Bad
I used to love Just Fab but I had the worst experience yet when it comes to online shopping. And canceling the subscription is worse than period cramps
Awful
The app never works. I try to skip the month and I can’t skip it on the app. I skipped it one month and they still charged me. I contacted customer service and they just ignore you. I’ve tried email, phone, and chat. They ignore you. I hate them so much. Clothes are itchy and shoes are barely held together with glue. 0 stars.
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App doesn’t work
App doesn’t work!!! For well over a month I’ve been unable to add items to my bag
Not working
The app does not work properly. Every time I click on an item it takes to a random cardigan I don’t even like… it’s annoying. I have deleted the app and installed again. Nothing changes… how am I going to shop if your app doesnt work?
What happened??
I’ve been a loyal customer for over 10 years, but I don’t know what’s going on. I can login to the app, but every time I click on a product, it takes me to this random sweater. I’ve tried clicking on multiple different shoes and it just keeps taking me to the sweater.
Then I go to the website and can add things to my cart, but the moment I go to checkout it asks me to log in (it’s already on my account). It says it will send a verification code then it doesn’t. When I go to login the normal it just sits there for a while before a “request timed out” error pops up.
I just want to order my shoes! Please fix the app and website. It’s completely unusable at the moment and it sucks!
Then I go to the website and can add things to my cart, but the moment I go to checkout it asks me to log in (it’s already on my account). It says it will send a verification code then it doesn’t. When I go to login the normal it just sits there for a while before a “request timed out” error pops up.
I just want to order my shoes! Please fix the app and website. It’s completely unusable at the moment and it sucks!
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Arnaque
Très déçu de Just Fab. C’est clairement une arnaque !!!! Quand vous êtes membres VIP vous êtes prélevés tous les mois à part si vous « passer le mois ». J’ai été prélevé 2 fois sur toute la durée de mon abonnement. Ils n’ont pas voulu me rembourser et au vu de la qualité de leurs produits je n’ai pas voulu commander. (J’ai commandé 2 fois résultat une paire de bottes reçu troués et l’autre achat ça allait) Résultat j’ai perdu plus de 85 euros car à ce jour mes crédits sont expirés. Clairement inadmissible comme façon de procéder.
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App never works
I consistently run into the app / website not working when I try to shop to use my credits. Extremely frustrating when the credits need to be used in order to cancel however I’m unable to do glitches!!!!!!!!!
