Game only loads up to 50% and then shuts off completely
Response from developer
Thank you for your comment. Unfortunately, there are currently some issues with accessing the game from apple devices. Our developers are already working on a fix for this. We apologize for the inconveniences!
Game won’t load
not recommend
Response from developer
We're sorry that you're having problems with the game 🥲 Please contact our game support directly for quick and professional help! You can find our support here ✉️https://support.upjers.com/en/ Best regards!
Game down for a week
Response from developer
Hi 🙋 We're sorry that you have such problems with the game. :( Please contact our support staff directly, so we can help you as soon as possible! You'll find our support at: https://support.upjers.com/en/ Best regards, upjers team 🐾
can't play
Response from developer
We are very sorry about that 😅 Our developers will fix this as soon as possible 🤗
Only got game for Dinosaur Park:Primeval Zoo
Response from developer
Hello 🙋. It's a pity that you don't like the game 😢. We are sorry about the problems you have. Please contact us at https://help.upjers.com/en 💌 so we can help you directly. Thank you 🙂
So sad
Response from developer
Hi , we are really sorry about the problems you have. 😥 Please contact us at https://help.upjers.com/en so we can help you directly. Thank you 🌺
Exit out
Response from developer
We are sorry to hear that the game crashed shortly after you made some purchases 😢😢😢 In case of sudden game crashes, any spent elixirs/coins should be automatically returned to your account after you have reopened the app. Please contact our friendly support team directly at https://help.upjers.com/en 💌. They can also check your account for any malfunctions. 💖👨🔬👩🔬
App won’t load
Expensive game
Response from developer
Thank you for your feedback ☺️ Please remember that the game is designed to be played over a long period of time. You don't have to buy anything, but it helps to progress faster. Our support can give you some tips on how to get free elixirs ✉️https://support.upjers.com/en/ Best wishes! 🤗
Unoriginal pay-to-play game
Response from developer
Hello 🤗 All our games can be played for free. You are not obligated to any payments by registering at our games. It is possible to purchase additional Premium Accounts and extra features. Generally, there is no need to pay for our games at all. Two thirds of our players play entirely for free, only a small amount of players actually use our payment services. All options that can be unlocked by spending real money can also be unlocked by other means. If you have any questions, please don't hesitate to contact us at https://support.upjers.com/en/
I just want my diamonds for downloading this for zoo 2
Response from developer
We would be happy if you try it and hope that it is more valuable for you than just a 1 star rating 😥
Bugged
Ugh
Response from developer
Hello , we are sorry about the problems you have. Please contact us at https://help.upjers.com/en 💌 so we can help you directly. Thank you 🙂
Kapi tower 2
Response from developer
Hello 😊 We're sorry the game doesn't work as intended 😔 We're aware of these issues and are working to find a solution, however we rely on Apple's help to do so 🤝 Please get in touch with your support team and indicate your device model so we can try and pinpoint the cause of this issue: https://help.upjers.com Whatever you do, do not delete the app - this might result in the loss of your savegame. You can try to offload it, then reinstall it in the app settings of your device ⚙ And as always: be on the lookout for the next update which might fix this error.
Bugged
Unplayable
Response from developer
Hi 👨⚕️ We're sorry that you have such problems with the game. :( Please contact our support staff directly, so we can help you as soon as possible! You'll find our support 🏥 at: https://support.upjers.com/en/ Best regards, upjers team
Love the game.. hate the crashing
Response from developer
Hi 🙋♂️ We're sorry that you have such problems with the game. :( Please contact our support staff directly, so we can help you as soon as possible! You'll find our support at: https://support.upjers.com/en/ Best regards, upjers team 🐾

