Unable to download or view lab report
Response from developer
Dear User, We sincerely apologies for the inconvenience caused. Kindly send your hospital registered mobile number and UHID to helpdesk@kauveryhospital.com this email ID. We will check the details and get back to you shortly.
Promising but useless
Response from developer
Dear User, We sincerely apologies for the inconvenience caused. We understand your concern regarding downloaded reports visibility and branch listing in the app. Kindly note that downloaded reports are usually stored in your device’s Downloads folder or File Manager. please share your registered mobile number and device details with us for further investigation. Thank you for your patience and support.
Unable to view Doctors availability
Response from developer
Dear User, We sincerely apologies for the inconvenience caused. We have noted your concern regarding the blank screen issue after clicking on “Book Now.” please share your registered mobile number and device details with us at helpdesk@kauveryhospital.com for further investigation. Thank you for your patience and support.
No records found in the app
Response from developer
Dear User, We sincerely apologize for the inconvenience caused. The “No records available” message may appear due to a mismatch between the registered mobile number or UHID and our system records. We kindly request you to share your contact details with us at helpdesk@kauveryhospital.com so that our team can verify the information and resolve the issue at the earliest. Thank you for your patience and support.
Unnecessary step in the registration process
I do not like or want installing a new, totally unnecessary app in my mobile, taking all my health details that I don’t want to give.
I’m still worried India doesn’t have strict laws against unsolicited information collection, not even in health.
Apple should take note.
Response from developer
Dear User, We sincerely apologize for the inconvenience caused. The app is recommended to help manage your health records and other important details more efficiently. However, we understand your concern,We will share your comments with our concern team to help improve the experience going forward.
Consultation and Reports issue
App looks promising but still data hasn’t been uploaded
App is fine, but not updated with latest records from the hospital side
Response from developer
Dear User, We are sorry that you faced an issue. Could you please share your contact details with us at helpdesk@kauveryhospital.com. We will be happy to assist you.
OTP never comes
Response from developer
Dear User, We are sorry that you faced an issue. Could you please share your contact details with us at helpdesk@kauveryhospital.com We will be happy to assist you.