POS
When you use your card it won’t show on the app for a couple days. No matter what day of the week it is. So your account balance is ALWAYS wrong. At least for me. I have no idea why as I never had any issues with my old bank. If you opt in for overdraft protection you can’t overdraft (it will decline payment) but it will charge your account just for trying. Which is not usually what overdraft protection means. If you are short with opted out of overdraft protection it will hold your money for a few days and obviously it will decline the payment. I’ve had multiple times transactions just don’t go through because of idiotic things. Like it red flagged the gas station like 3 times on my account. This bank (credit union) is a joke.
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Fix this app. It’s a waste. It just spins !
It just spins and spins endlessly, trying to log out after a session, before you can log in again. I always must restart the phone to reset everything for it to launch properly. This is the only app in the world that someone has to restart the phone in order to get it working. Fix the launching process.
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How do I add a card so I can make payments
This is literally the worst online paying off loan app I have ever came across. I have no way to transfer my money onto their banking app so I can pay off my car loan. I’m not understanding how I’m supposed to pay my car loan if you guys made it impossible to add a card.on I’m not about to lose my car because you guys can’t figure out how to properly make an app and then and audacity to slap on a $15 fee 😤 absolutely ridiculous
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Difficult
Can access my account with my PIN number or with face authentication.
Can’t deposit a check
I’ve spent over two hours today trying to deposit a check whilst out of state and I’ve been unable to do so. When I click deposit, I get the spinning wheel which freezes after a couple of seconds, and then a few seconds later the entire app closes down, and I have to reopen it and sign back in. I’ve tried deleting the app and reinstalling, changing the password, using a different phone, and nothing works. I have spoken to a lovely woman at KCCU who is going to let somebody know that there’s a glitch, at least with the iOS. I hope they get it sorted soon.
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