Kerala Matrimony User Reviews

Name: Kerala Matrimony-Matrimony App
Rating: 5 (24 reviews)

Kerala Matrimony-Matrimony App

Matrimony.com Ltd

🌐 Social Networking

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Poor app experience on iphone

The app logs out automatically everyday and have to login again and freezes in between too often.

zenithkannan

2 months ago

Response from developer

Hello Zenithkannan, regret the inconvenience caused. To rectify this, we would need more details of your issue. Please write to us at ios@matrimony.com along with your Matrimony Id. Regards, Team Matrimony.

Disappointing Experience with Poor Support and Platform Integrity

This is one of the most poorly designed applications I have come across. Even when attempting to reach customer support regarding issues clearly originating from their end, the response has been dismissive and unhelpful. When I tried to explain a bug I encountered, there was no willingness to acknowledge or address it.

Based on my experience, I would strongly advise against using this platform. The overall environment does not feel safe or purpose-driven. A significant number of users appear to misuse the platform for casual interactions rather than genuine matchmaking.

I would particularly caution women to be mindful before investing their time here, as the experience may not meet expectations.

Nandini kamaraj

3 months ago

Response from developer

Dear Nandini Kamaraj, we regret the inconvenience caused. To rectify this, we would need more details of your issue. Please write to us at ios@matrimony.com along with your Matrimony Id. Regards, Team Matrimony.

Scam

I’m very disappointed with my experience on the app. When I purchased Prime, I barely received any matches. However, right after my Prime subscription expired, the app suddenly started showing that I have many matches and is now asking me to restart Prime to view them.

This makes the experience feel misleading and gives the impression that matches are being restricted while the subscription is active just to encourage another purchase. I expected a fair and transparent service when paying for Prime.

The app experience was very unsatisfactory.

Vis_who

4 months ago

Response from developer

Dear, we are sorry to know that your experience with our app was not satisfactory. To rectify this, we would need more details. Please write to us at ios@matrimony.com along with your Matrimony Id. Regards, Team Matrimony.

The app has so many bug and is very frustrating

The app has bugs:
- Clicking on button doesn’t works as matter of fact anywhere on the screen most time clicks doesn’t work.
- the back button doesn’t work
- the app also get hangs, basically doesn’t react at all.
- The matches are very poor.

Jovin Mathew

5 months ago

Response from developer

Hi Jovin Mathew, our apologies! It looks like we might need more details to understand the issue clearly and resolve it. Please write to us at ios@matrimony.com along with your Matrimony ID. Regards, Team Matrimony.

Horrible assisted service

I have taken assisted service from kerala matrimony and it costed me almost 20k for 3 months. The relationship manager made me take it at night 11. And i was assured complete service. And after the payment i had to go behind the RM to get profiles and get a call from the RM for 3 months. The funniest part is you pay the money but you dont get to call the “Relationship Manager”. Its always at their time and convenience. Its all a huge scam. I lpst my energy and mental health running behind the RM. I was promised that my membership will be extended as they couldnt provide the services for few days. Saying some lame excuses. But once the 90 days are done, you wont get the trace of them. They wont even contact you or get the feedback of the profiles which is already connected. If yoy miss their call you have to wait for another 2-4 days for their call. Only if you force them. If you dont message them they wont even look you back. Please donot fall for this assisted service scam. Its just them getting money from you.

hemanth995

5 months ago

Response from developer

Hello Hemanth, regret the inconvenience caused. To rectify this, we would need more details of your issue. Please write to us at ios@matrimony.com along with your Matrimony Id. Regards, Team Matrimony.

Very bad experience

In the beginning they said me to 3600 for membership after paying they said there is a class you only paid 3600 so you are lower class if you want to upgrade to another class pay more money. I decided not to pay for such a discrimination. Now one of their executive called me regarding renewing membership as my 3 months premium is over. And that guy insulted me . Kerala matrimony is completely fraud.

Fraud matrimony

5 months ago

Response from developer

Dear Customer, we are disappointed to know that your experience with our app was not satisfactory. To investigate and rectify the issue, please do share your Matrimony ID at ios@matrimony.com.

Money minded

Worst app and worst service ever they will keep on sending requests and once u are a full member u need to pay for each and every service , they are linked to divorce matrimony app they keep on sending messages and request , when u become a full member, that’s it . Waste of money .

Jojan m

6 months ago

Frequent Freezing and Repeated Login Issues

The app freezes very frequently, which makes it frustrating to use. On top of that, every time I close the app and reopen it, I’m forced to log in again using a password or OTP. This is inconvenient and not a good user experience. Please work on fixing the freezing issues and improve session handling.

Superman_333

6 months ago

Response from developer

Hi Customer, our apologies! It looks like, we might need more details to understand the issue clearly and resolve it. Please write to us at ios@matrimony.com along with your Matrimony ID. Regards, Team Matrimony.

Bug

Very bad app. It gets logged out all the time. The customer care keep on calling us when premium is over but when there is a issue we have to stay on line for 30- 40 mins to get the call connected and still the issue wont be resolved

Kiuyhkk

8 months ago

Response from developer

Hello, we regret the inconvenience caused. To rectify this, we would need more details of your issue. Please write to us at ios@matrimony.com along with your Matrimony Id. Regards, Team Matrimony.

Money minded

Jojan m

9 months ago

Absolutely RUBBISH SERVICE

The so called customer service personnel’s do not understand even basic English, no communication skills and will NEVER, EVER connect you to the senior team member ( whom I assume would have reasonable knowledge) .. I was made to hold on to the phone for more than 10 minutes in more than 4 occasions and my questions are still not answered, and as soon as the call gets disconnected I get an SMS stating that my query has been resolved 🤔
PATHETIC PATHETIC service….

k.kutty

9 months ago

Response from developer

Dear kutty, we are extremely sorry for the inconvenience. To help you with this, we would like to know your feedback in detail. Kindly write to us at ios@matrimony.com.

Waste of time and money

They used to tell they have 1Lakh+ options, After paying soo much money I didn’t see that
Profiles are not having photo, no proper biodata
And those assistants are utter nonsense

Nandhitha vaikath

10 months ago

Horrible

Stupid app logout automatically

Godkiller7254

10 months ago

Horrible

This app is terrible , frequent glitches, poor user interface, pointless do not download. The developers will not fix instead they will just reply with email for more details

Jo71772

10 months ago

Response from developer

Hey Jo, we apologise for the inconvenience caused. To investigate further, we need some more information on the issue. So please send us a screenshot along with your Matrimony ID to ios@matrimony.com. Thanks.

Poor service

I just installed the app and thought of having a look over..I got a call from one of their representatives the next day and he asked me to try premium for better match..He spoke in a tone as if I borrowed some money from him and I need to return back when I said I am not interested in premium..He asked me questions like when you are planning to get married,why u installed this app in a aggressive tone and other unwanted things..The problem is not him but the way the kerala matrimony team trained them..First of all,no one can force anything to customer ..They can inform about premium services but no one can force someone for premium..Hope the team inform agents to behave properly even if the customer says no to premium..

Ykr55

a year ago

Bad

Keeps crashing, asking for otp every time i sign in. Prime membership doesn’t get activated. But money is gone. Worst experience

Wdfuuobff

a year ago

Login issue

Every time I open the app, it asks me to log in again. It’s really inconvenient, especially when I just want to quickly check something. Please fix the persistent login issue so users don’t have to log in repeatedly.

Saran#

a year ago

Response from developer

Hi Saran, our apologies! It looks like, we might need more details to understand the issue clearly and resolve it. Please write to us at ios@matrimony.com along with your Matrimony ID. Regards, Team Matrimony. Meanwhile, we request to kindly refer to and exercise details as shared in our Bharat matrimony guidelines (https://shorturl.at/S7aR6) and Community matrimony guidelines (https://shorturl.at/omU9r).

Heating issues or performance issues

When I am using this app my iPhone 16 plus processor side is getting too much hot after continuous use of 30min app is start to getting hanging. Look like this is serious issue.

User from Kerala

a year ago

Response from developer

Hi, thank you for rating our app. For feedback & suggestions, please call us at 8144998877/email us at helpdesk@bharatmatrimony.com to assist you further. We request that to kindly refer to and exercise the details as shared in our Bharat Matrimony guidelines (https://shorturl.at/S7aR6).

Useless matrimony app

They just want money only, they don’t give you good customer service support. They will remind you for upgrade or recharge, when your account’s paid period is expired. Don’t recharge your Kerala matrimony account, better you play junglee rummy or invest your money in any other online cash app games and try your luck.

VA 46

a year ago

Response from developer

My name and religion mismatched- Reason for suspension of account- worst staff

Imagine you waking up one day to be told that “ your name and religion are not in match” and kicked out of your premium profile. They said somebody gave a complaint that my NAME and RELIGION mismatched and that’s why they suspended my account.
I wasn’t a fraud, not a spam. I have never done anything out of normal. They can check and see for themselves right. I was a long term premium member and was treated less than human being by a malayalam customer care woman.
When I said that I will give bad review for this type of handling this matter, she said I can go ahead and give bad review and she doesn’t care.

Ruby Hifsu

a year ago

Response from developer

Hello Ruby, we are sorry to know that your experience with our app was not satisfactory. Please send an email to ios@matrimony.com with your Matrimony ID. Meanwhile, we request to kindly refer to and exercise details as shared in our Bharat matrimony guidelines (https://shorturl.at/S7aR6) and Community matrimony guidelines (https://shorturl.at/omU9r).