Awesome
Response from developer
Hi there, Thank you for taking the time to share your experience and for being a longtime KeyAuth user. First, I want to sincerely apologize for the frustration you experienced during the period of downtime earlier this year. To clarify, during those outages in April, there were indeed several disruptions largely related to Cloudflare issues and other factors outside our immediate control. We communicated updates through our public Telegram channel, updated the homepage of our website, and even provided information directly in API responses to keep everyone as informed as possible. Additionally, our status page was available for real-time updates, and we handled support tickets as quickly as we could during that challenging period. I understand that communication can always be improved, especially during stressful times, and I apologize if it felt insufficient. Our goal was always to be transparent and responsive, but I recognize that the experience was not up to the standard you expect or deserve. Since then, we’ve taken further steps to increase our reliability and improve communication for all users. If you have any lingering concerns or feedback, please don’t hesitate to reach out directly via our support channels. Thank you again for your patience and for giving us the opportunity to improve. Best regards, KeyAuth Team
Very professional
Constant Downtime
Response from developer
Hi there, Thank you for taking the time to share your experience and for being a longtime KeyAuth user. First, I want to sincerely apologize for the frustration you experienced during the period of downtime earlier this year. To clarify, during those outages in April, there were indeed several disruptions largely related to Cloudflare issues and other factors outside our immediate control. We communicated updates through our public Telegram channel, updated the homepage of our website, and even provided information directly in API responses to keep everyone as informed as possible. Additionally, our status page was available for real-time updates, and we handled support tickets as quickly as we could during that challenging period. I understand that communication can always be improved, especially during stressful times, and I apologize if it felt insufficient. Our goal was always to be transparent and responsive, but I recognize that the experience was not up to the standard you expect or deserve. Since then, we’ve taken further steps to increase our reliability and improve communication for all users. If you have any lingering concerns or feedback, please don’t hesitate to reach out directly via our support channels. Thank you again for your patience and for giving us the opportunity to improve. Best regards, KeyAuth Team
