KhedmetCom
KhedmetCom Technician خدمتكم
About
Automates field service management for service providers by streamlining dispatch, scheduling, and technician assistance. It enhances customer satisfaction with real-time navigation and access to customer history, while reducing paperwork and operational costs.
What's New in KhedmetCom
2.4.0
February 3, 2025
Added the functionality to mark technicians as "Inactive" when they are not actively sending their location
FAQ
What is KhedmetCom used for?
KhedmetCom is an enterprise application designed to automate field service management for service providers. It helps schedule jobs, dispatch technicians, manage customer history, and provides navigation assistance.
How does KhedmetCom benefit service providers?
It benefits providers by reducing debrief time, eliminating unnecessary phone triage, and decreasing office personnel. This leads to increased revenue-generating personnel and improved operational efficiency.
Can KhedmetCom improve technician performance?
Yes, KhedmetCom aims to increase customer satisfaction by better preparing technicians. It helps them perform more calls daily, reduces repeat visits, and improves first-time fix rates.
Does KhedmetCom offer navigation features?
Yes, KhedmetCom integrates with GPS services like Google Maps to provide technicians with optimal routes. Customers can also view technician routes in real-time.
How does KhedmetCom handle customer information?
Technicians have instant access to customer history, including past jobs completed, repair details, and notes, directly within the app.
Does KhedmetCom eliminate paperwork?
Yes, KhedmetCom helps eliminate carbon copy service forms and the need for re-keying invoices, reducing administrative costs and improving communication.
What devices is KhedmetCom available on?
KhedmetCom is supported on iPhone and iPod devices.
How often is KhedmetCom updated?
The latest version, 2.4.0, was released on February 3, 2025, indicating active development and updates.
