Calendar
The app needs to give directions on the page that you’re working on. Tell us to drag photos to the area you want to add them. Tell us not to press the back arrow if you don’t want lose all photos you’ve marked. Include the date of the pictures to make it easier to scan through 100’s of pictures. Tell us to tap (not press) the picture you want erased so the pop up window comes up to remove the photo. Tell us that some of the photo layout is in squares and may not fit your rectangular photo so please move on to a space that more adequately fits your photo instead of discarding the photo. This will save time.
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Response from developer
Hello. We appreciate your feedback on our app and will pass this onto our Product team. Thank You! Cheryl at Kodak Moments Customer Support
With a name like Kodak....
....I expected this app to be a major improvement over the previous, useless Kiosk app. Sadly, it is not. I couldn’t find a way to delete a selected photo without completely cancelling the session - no “remove” option. And I also could not find a way to edit the photo as you can do at the kiosk. I had to edit the original on my camera roll, and then hope that the updates were transferred to the photo, which was the reason that I wanted to delete the photo. I would like to edit in the app so I don’t have to go back and forth.
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Love camas but a bit difficult to order
When ordering multiple canvas prints, The ordering process is not easy. For example, when I order one 8x10 mini canvas and it goes in my cart, I have to click on “Shop” and I have to start process all over from beginning Kodak page. I have to re-start photo search from the beginning for every single print. It feels like it could be simplified.
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Strictly a review of the app user experience. Will update when pictures arrive.
So far it has been a terrible experience. I had to force close the app if I wanted to add more pictures from my phone. Every time. Selecting sizes is cumbersome, and they pop an ad at you when you’re just trying to get to the checkout. All the Address input stuff doesn’t seem to sync with my phone’s memory, nothing suggested an auto fill. Even the credit card expiration date selection is cumbersome and different from what everybody else does, making it an anti-intuitive experience the whole way through.
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Worthless
I tried connecting my iPhone to a kiosk in a drug store. It wouldn’t let me access my folders and just would access the same(seemingly random picked) 683 photos from my main folder over and over. Waste of time.
So I went home, downloaded the app, and tried to order some to be delivered. The border options I wanted were not available through the app. More time wasted.
Finally, I took the phone with the pics and the app back to the kiosk. The kiosk put up a temporary hot spot for me to connect to. Great. It said to go to the app while I waited for the kiosk to connect to my phone. Great. I went to the app, selected my four photos, and waited. And waited. And waited. The kiosk still said the same message. The Next button on the app did nothing. So I closed the app and started over. Still nothing.
You have a kiosk in my favorite local drug store chain so I really wanted this to work but obviously I need to go elsewhere.
So I went home, downloaded the app, and tried to order some to be delivered. The border options I wanted were not available through the app. More time wasted.
Finally, I took the phone with the pics and the app back to the kiosk. The kiosk put up a temporary hot spot for me to connect to. Great. It said to go to the app while I waited for the kiosk to connect to my phone. Great. I went to the app, selected my four photos, and waited. And waited. And waited. The kiosk still said the same message. The Next button on the app did nothing. So I closed the app and started over. Still nothing.
You have a kiosk in my favorite local drug store chain so I really wanted this to work but obviously I need to go elsewhere.
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My (unsuccessful) Experience
This is actually my second unsuccessful attempt at printing pictures! Here’s what happened:
When I initially plugged my phone into the kiosk, it automatically tried to download every single photo on my phone. For like 15 minutes the screen on the kiosk said it was loading, then just gave up and I was forced to start over. Who doesn’t have hundreds—if not thousands—of pictures on their phone? This is a very poor feature. (developer tip— don’t try to download every single photo from the beginning, maybe start with the first 25-50, and download a thumb nail, not the whole photo. Then, download more thumb nails when the user is scrolling through their pictures).
After that, I downloaded the app. and tried to transfer my pictures via Wi-Fi. About 25 minutes into the process—after editing pictures, selecting print sizes, etc.—the kiosk said my connection was lost and kicked me out (developer tip: if the connection is lost, temporarily save the project and allow the user to re-establish the connection, so they can start back off where they left).
At that point I just gave up and left.
Has anyone at Kodak who’s not affiliated with this App. actually tried to print pictures? I guarantee you they wouldn’t be able to do it.
After everyone went digital, this is my only experience using something from Kodak. It’s slow, difficult to use, and extremely frustrating.
When I initially plugged my phone into the kiosk, it automatically tried to download every single photo on my phone. For like 15 minutes the screen on the kiosk said it was loading, then just gave up and I was forced to start over. Who doesn’t have hundreds—if not thousands—of pictures on their phone? This is a very poor feature. (developer tip— don’t try to download every single photo from the beginning, maybe start with the first 25-50, and download a thumb nail, not the whole photo. Then, download more thumb nails when the user is scrolling through their pictures).
After that, I downloaded the app. and tried to transfer my pictures via Wi-Fi. About 25 minutes into the process—after editing pictures, selecting print sizes, etc.—the kiosk said my connection was lost and kicked me out (developer tip: if the connection is lost, temporarily save the project and allow the user to re-establish the connection, so they can start back off where they left).
At that point I just gave up and left.
Has anyone at Kodak who’s not affiliated with this App. actually tried to print pictures? I guarantee you they wouldn’t be able to do it.
After everyone went digital, this is my only experience using something from Kodak. It’s slow, difficult to use, and extremely frustrating.
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HORRIBLE!!!!
I don’t know if it’s cause I have an IPhone and a lot of things don’t work well with apple products if it’s not an apple product itself but had a horrible horrible experience. Waisted over an hour and still didn’t get my pictures. Had to try MULTIPLE times to even get connected. Once I finally was I thought OMG finally here we go, I selected my pictures and choose the sizes (which if u need to change the original option like from regular prints to mini prints you have to exit and start all over again just FYI🤬) hit check out and it spend over 15 minutes saying downloading image 2, I only had 2 pictures) I finally had to give up and leave cause I was already late after giving myself an hour to get this done.
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I finally figured out how to do it!
I finally figured out how to do it. During the past few years, every time I ordered pictures I would mess up. This time I didn’t, so it was easy and quick. It would be even faster if you could have it where you had the option of “select all” when looking at an album. I would find that much easier. Thanks!
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Love this app! You can get your pics out of the ICloud
It’s a great tool that helps get your pics done without being in the store the whole time. One suggestion though, instead of changing the print size you might hit the delete button. Then you lose the print for good unless you start a new cart & by that time you usually forget which print you accidentally deleted!
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Terrible App - project crashed 8 times
This was a horrible experience trying to create a photo book for Mother’s Day. I can honestly say I am tech savvy, so I know my way around an app. I tried over two days and different networks to build a photo book for my mother-in-law for Mother’s Day and it crashed on me over 8 times. I continuously saved the project to keep my progress and it never saved even after naming the project. Finally I just picked som random pictures, 1/10 of what I wanted to feature and upon checkout the coupons never applied. Quite frustrating experience and likely the LAST time I use this horrible app. I will be reaching out to customer support to notify them of this poor experience. Good luck!!
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Fast & easy
This is the third time I have used this service. The convenience of sitting at home, sorting and editing my photos was a pleasure. My photos were ready for pick up later in the day at my local pharmacy. I have also used the mail back service and although it was a bit slower than I expected, if you are not in a hurry, you can’t beat the cost.
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App is laggy and almost unusable on 10.5 iPad Pro
I can’t think of any app that makes my iPad Pro feel clunky and slow and laggy. This app is the slowest loading and painful to swipe and use.
Prices are double to 4x as much as Costco prints locally, but I’ll try a couple if I can get the app to run after deleting it, reinstalling it and rebooting the iPad.
Two stars since the app support link in the iTunes Store is 404 / no functioning. Apple should quality check all apps that are in the store and make sure users can get actual support from the published support link. Bad on Apple here too for not checking on this developer and looking out for customers.
Prices are double to 4x as much as Costco prints locally, but I’ll try a couple if I can get the app to run after deleting it, reinstalling it and rebooting the iPad.
Two stars since the app support link in the iTunes Store is 404 / no functioning. Apple should quality check all apps that are in the store and make sure users can get actual support from the published support link. Bad on Apple here too for not checking on this developer and looking out for customers.
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Kiosk Connect was better
I like using the app to print pictures in store, however I had to upgrade to this app from kiosk connect and had a very disappointing experience. After picking my pictures to send to the kiosk (less than 5 minute process) the app disconnected me and reconnected me— which meant I had to pick my photos again. I chose to print pictures immediately but it chose 1 hour photo for me. Connection issues and convenience issues are lacking where kiosk connect was better from Kodak. I haven’t used this app to order prints yet, so I cannot comment on that aspect.
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5 star customer service!
I ordered a photo mug and my son’s head was cut off a bit . I had tossed the box and invoice thinking I was probably just stuck . I contacted Kodak Moments and they not only refunded my money but gave me tips to insure my reorder was done correctly no questions asked. Thank you so much...my reorder is in its way.😊
By the way...the quality of the mug exceeded my expectations!
The photo wrapped almost all the way around the mug and the colors were so vibrant.
I would definitely order another and highly recommend on all levels !
By the way...the quality of the mug exceeded my expectations!
The photo wrapped almost all the way around the mug and the colors were so vibrant.
I would definitely order another and highly recommend on all levels !
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Always an Error
In the past I’ve used this app with no problems, but since the past few updates every time I try to print pictures it says “Z000 There was a problem. Try again.” How many times do I have to try again? I just want to send my pictures to my store so I can pick them up. The ONLY way to get the app to work is go to the store and connect to an outdated, junky kiosk. I work at Target and the kiosk that I service literally never works and I have to reboot it at least 3 times a day. I really wish the app worked like it did in the past for me but now it’s just too frustrating. It’s embarrassing trying to figure out how to work the machine because it’s so old. I can’t wait until the contract is over so our store can get rid of this junk!!!
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Response from developer
The app may not of updated correctly after an upgrade to a newer version. To resolve, delete App from Phone and reinstall from the App store.
Family moments
I ordered canvas prints for a beautiful photo of child to give to grandparents. On iOS it worked fine with direct upload from photo album, coupon, payment shipping etc. One feature that would be useful is to reuse an uploaded photo to try another product size instead of uploading again, but the current interface is simple and clear so I can see why photo reusing may complicate app use. The log-in had a server connection error, though I had no problem just purchasing using a credit card.
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Don’t use this app
If I could give this app zero starts I would.
It’s SO aggravating to use. First of all, if you’re in the middle of an order and choose to go back (like to change something) it doesn’t save your order! Second of all, under ordered projects, you’d think this is where your...ordered items would be.. think again! You have to go somewhere else. Third of all, it’s so stupid that you can’t change how you’d like your order at the end.. whether you want it shipped or pick it up from a local store. Naturally, when I go to the app I select prints and continue on. After going through and picking hundreds of photos, I find out that I HAVE to have them delivered unless I want to undo everything I just did.
Lastly, I ordered my photos a week ago and got an email 2 days ago saying the orders had shipped. Today, I went to track the order and it says it can’t because the order number is wrong.. I didn’t even type anything in!
I will literally use any other app but this one.
It’s SO aggravating to use. First of all, if you’re in the middle of an order and choose to go back (like to change something) it doesn’t save your order! Second of all, under ordered projects, you’d think this is where your...ordered items would be.. think again! You have to go somewhere else. Third of all, it’s so stupid that you can’t change how you’d like your order at the end.. whether you want it shipped or pick it up from a local store. Naturally, when I go to the app I select prints and continue on. After going through and picking hundreds of photos, I find out that I HAVE to have them delivered unless I want to undo everything I just did.
Lastly, I ordered my photos a week ago and got an email 2 days ago saying the orders had shipped. Today, I went to track the order and it says it can’t because the order number is wrong.. I didn’t even type anything in!
I will literally use any other app but this one.
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Haven’t tried to print pics and it already pisses me off
Do you have to be connected to a kiosk to do anything with this app? Seems like I can’t pick any pictures to set up an order. In my profile there is a selection for my selected store but no way to pick a store. I go to find a kiosk and find the one closest to me but have no option to choose it as my store. I live in small town and the Kodak kiosk is the only way to print pictures without having to drive an hour, so that is the only reason this app isn’t getting deleted immediately.
Thanks for your response. It is not helpful in anyway. Did you read the review?
Thanks for your response. It is not helpful in anyway. Did you read the review?
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Response from developer
There are 3 ways to connect to the Kiosk. 1) In store - Connect using Wi-Fi - First select a product to be made on Kiosk. Then select Wi-Fi as the source. Once you have a Wi-Fi network name go to your phone. Select "setting" "Wi-Fi" and login Kiosk network name. Then launch the Kodak Moments app. Select pictures and Send. 2) In store - Tether using data cable - First select a product to be made on Kiosk. Then select "Using USB Cable". Touch allow on your phone and transfer your photos to Kiosk. 3) Pickup in Store - If your retailer supports this feature you can launch the Kodak Moments app, Touch "Pickup in Store" on top ribbon. Select a store near you, then a product to send to store. When the order is ready you will receive an E-mail to pickup.
Frustrated
This app is ridiculous. It is supposed to be convenient but every time I try to create a product or even just send prints It causes so much unneeded stress. For one simple card I’ve had to try and redo It multiple times because the apps user experience is not there. The idea behind the app is great but what is the point of having It if It doesn’t actually do what It is supposed to. It is so frustrating that I gave up trying to create my card and came to the App Store to write a review. That says a lot. After spending way too long trying to create a card,I finally got It to do what I wanted, went to check out and It will not let me change the number of cards I want printed! There’s no point in getting just one printed when I need 40.
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Easy to use, just what I needed
The reviews I read here made me wary, but I needed a quick print and this was the most convenient option. It was very easy to find an available in-store printer through the app (although I could not just click on the store tag to select it - feature request). I uploaded the photo and headed to the store. It printed there 5 minutes after I had sent it and looks great. It is full-sized, having been shot with my iPhone 6s. I'll use the app again when I need a quick print like that. It was as simple as could be and got the job done with a minimum of hassle.
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