Kohl's User Reviews

Customer Experience

Positive experience45.2% of reviews
Neutral8.7% of reviews
Negative experience46.1% of reviews

~ Based on 622 written reviews from the US App Store.

What users say

Is Kohl's Safe?

Kohl's - Shopping & Discounts appears safe based on user ratings. AppsHunter Safety Score for Kohl's is 96/100.

This assessment is based on 926,822 user ratings, with an App Store average of 4.8/5.

Safety Analysis

97.3% of ratings point to a safe experience
1.4% of ratings suggest some concerns
1.3% of ratings point to a risky experience

~ Based on 926,822 App Store ratings for Kohl's.

Is Kohl's Legit?

Kohl's - Shopping & Discounts appears to be a legitimate app. AppsHunter Legitimacy Score for Kohl's is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Hate the format

The app appears on iPad screen as it would look on mobile phone. I hate having to scroll down to shop. Would prefer a full screen picture. Am deleting the app after I submit this review.

Newest app version won’t open

I have an iPad iOS 16.7.16. App Store tells me that an older version comparable with this iOS is available and downloads it. When I open the app it displays the message that I need to load the newer version. Like a dog chasing his tail. :-(. Been a loyal customer and app user for years. This sucks.
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Excelente servicio

The

Es lo mejor

Es lo máximo
Mi Kohl’s

Orders being cancelled even when they are in stock

Items are in stock but they are getting cancelled. It happened multiple times and customer care doesn’t support much

Click-bait prices

I have Kohl’s cash to use and was in the clearance section. Nearly every single item in the list of clearance items was marked significantly lower than the price after clicking on the item. I found items with a $4-$5 swing in price! And some were listed as clearance but when you click on them for more info, they aren’t actually on clearance. This isn’t the first time I’ve experienced strange things with the app. This kind of deceptive pricing makes me not want to shop Kohl’s, unless I’m actually IN the store. I don’t like using the app or online any longer.
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Online pickup process needs work

My review is based on Kohl’s ordering process. I bought shoes and selected in store pick up. I waited nearly 1.5 weeks for them to arrive. When they arrived, Kohl’s only gave a 3-day window to pick them up. Well I was on vacation and could not pick them up. There should be at least a week pick up window or an option to extend the pickup time frame. I went the day after the pickup window expired and the shoes were no longer available for pickup nor were they on the shelf. Because of this whole process, you lost my business and I purchased this gift somewhere else for a higher price but with way more convenience
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Scam

If you order something online at kohls they will charge you for the item if you do not pick it up. Customer service will not help you

Order tracking is terrible.

Online ordering is okay, though search leaves a lot to be desired. Once the order has shipped, especially with multiple items, you can’t see the status until you click into each item on the order. I also haven’t been able to find an actual invoice for the order that shows the total and discounts.
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Return value

I am never able to find in my account what the actual price is that I was charged- the return value. I have to remember to take screen shots of the final order before placing it.

Love

I love everything they sell in the store.

The barcode scanner is not accurate

I like the app because you can scan the items’ barcode. What I don’t like is that the price that the barcode scanner shows are not exactly accurate.

Kohl’s Rocks!!

I love Kohl’s and the Kohl’s app! It reminds me of old school department store shopping! You can get anything online and they apply eligible coupons and earned Kohl’s cash automatically to your account. When Kohl’s has a sale - it’s truly a sale, with real discounts!

Every year I start shopping Kohl’s clearance and end of year sales for Christmas!
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Useful + Convenient App

I use this app a lot. I’ll grab things for the family when I’m thinking of it and then place an order when I have a coupon or when Kohl’s has a sale that makes it worth it. On a rainy day or in a waiting room, I have fun filling my basket, then narrowing my choices down later. For me, it’s far better than going to the store.
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Confused😬

Sales Prices are not consistent

No ApplePay option during checkout

If using a credit card to check out, be prepared for a very frustrating experience. Wife and I tried to purchase rugs from Kohls and both of us, who are both very tech savvy, had problems. We ended up calling Kohls customer support to help us.
If Kohls had ApplePay, it would have been a much better customer experience.
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I like kohls

Been shopping at kohls since my kids were babies and now that their grown, I find myself still shopping for
Myself! Adidas Nike under armor, they have it all!

Highly recommend and the more you buy, you get free shipping!

Alwayas love Khooools

Exellent !

Kolhs

It’s my favorite application 😍

Prediction: Dynamic pricing will close this business

It’s all in the title. If I have to download an app and enable location services to see a price tag I’m straight up never walking into a store that does this. Ever again. Broken trust. You can’t even “undo” this with policy rollback and apologies IMHO.

Tell Target I said what’s up.