The app can’t help you when things go wrong
Kohls has changed its process and now you can’t call to get help with an online order. The app is impossible to use to find a chat to get help. If you change your process and the technology can’t keep up - you’re just making me want to spend money elsewhere. If I’m already logged in - there should be a simple workflow like amazons or an easy chat icon to use. UX matters when you need help and Kohls no longer wants to be helpful.
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Unusable
Last time I shopped at kohls was 2020. I was in a pinch and needed some Nike shorts for my daughter. The app when trying to check out was unusable. Kept closing and freezing. I ended up just going on safari.
Could be better
I wish the App could and should be more user friendly. It is very hard for someone who is not really tech savvy to navigate. I can’t find my order history. I have had a n account for years. Please make it easier to use. Thank you
Love this app
This app makes it easy to find what I want to buy.
No longer works for kohls pay
Used to link. No longer










