KOKKOK Move Reviews: Is It Legit?

Customer Experience

Positive experience20.0% of reviews
Neutral13.3% of reviews
Negative experience66.7% of reviews

~ Based on 15 written reviews from the US App Store.

Is KOKKOK Move Safe?

Not enough ratings yet to assess KOKKOK Move.

Is KOKKOK Move Legit?

KOKKOK Move appears to be a legitimate app. AppsHunter Legitimacy Score for KOKKOK Move is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Garbage app

This app is garbage even with a Laos phone number it’s impossible to register for a new account

Unreliable

One of the most useless app around. No point in downloading it if the drivers do not accept the rides. Had to use another app to get back to my hotel, otherwise I would be stranded. Do yourself a favor and just download LOCA. It’s more expensive but at least the drivers will pick you up and get you to where you need to go. Very disappointing.
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存在司机故意不找零钱的情况,现金支付一定要准备好零钱

第一次在老挝使用这个打车软件,很惊诧第一次打车就遇到这样的情况,支付车费后司机拿出几张很小额的零钱表示没有足够零钱找,然后看着你等你表示不用找零,哪怕把那些小额零钱数数凑一凑呢。记得一定备好零钱避免这样的不愉快。

我爱万象阿达

等你看到了记得来中国找我

Too hard to set up

I really wanted to use this app as a traveler, so I got a Lao SIM card, but it still will not send a verification code to either my Lao number or my US number. Meanwhile, it took two seconds to sign up with Loca. I’m sure I could solve the problem with Kokkok if I wanted to spend still more time on it, but I’ve given up.
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Good enough

Get a Lao SIM card, recommend one from Lao Telecom booth from the airport. Download app and use KOKKOK it’s one of the best way to move around in Vientiane. It’s also probably the cheapest way. You’ll know the price you’ll pay for each ride beforehand. The fare is set by the app. We used it everyday while in Vientiane and highly recommend it vs taxi or tuktuk. No more being scammed and haggling with drivers and having them being mad when you refused to accept their fare/ride.

Cons: I noticed drivers tends to ignore rides fare that are less than 20,000kip.
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Can’t create account with US phone number.

We have ridden KOKKOK with family who lives in Laos and love the service especially when it comes to price/haggling and not being scammed. Downloaded app to use the app ourselves but without a Lao phone#/phone service app does not work. It does allow for US phone number to be used but still won’t be able to create an account. There has to be an alternate way for the abilities for phone with only internet connection to use the app. Otherwise KOKKOK is missing out on potential opportunities .
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No US verification

App will not allow new account because it will not send verification code to US number. Waste of time

If you want to wIt around and not be able to communicate

Unbelievably terrible app for getting around in a foreign country. Positioning communication non existence.

无法取消

对于有突发情况想取消订单的 对于乘客根本没用取消订单的选项

Response from developer

您好。 感谢您使用我们的 KOKKOK Move。 首先,我们对您在使用我们的服务时所感受到的不便表示诚挚的歉意。 在此,我们向您致以诚挚的歉意!由于难以确认详细信息,请通过帮助中心(1999)与我们联系,以获得更快、更准确的答复。 今后我们将尽最大努力为您提供更便捷的服务。 KOKKOK Move.

也不知道是谁一直在推荐这个app

结果这个app只能在万象用 琅勃拉邦也不能用。问题是在万象我们提前打了,结果只有一辆车接单,而且距离我们比目的地还要远,反复打了好几次。最后还是换app打 也来不及了没赶上

Response from developer

您好、 感谢您使用我们的 KOKKOK Move。 首先,我们对您在使用我们的服务时所感受到的不便表示诚挚的歉意。 我们将在内部分享您的宝贵意见,并及时解决您所感受到的问题。 非常感谢,我们将努力提供更好的服务,以满足您的进一步需求。 KOKKOK Move.

Can’t Use App

Will not send the verification code to an American number. What a flaw. Fix this.

Response from developer

Hello, Thank you for using our KOKKOK Move. First of all, we sincerely apologize for the inconvenience that you felt by using our service. We'll share your invaluable feedback internally and solve the problems that you felt promptly. Thank you very much, we'll try to provide better services to meet your further needs. KOKKOK Move.

Can’t use

Im visiting Laos and desperately needed an app to get around. The app will not let me create an account because it will never send me a confirmation code. I have tried over and over and even deleted and redownloaded the app. There is no email option for confirmation so the app is basically useless because I can’t get in.
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Response from developer

Hello, Thank you for using our KOKKOK Move. First of all, we sincerely apologize for the inconvenience that you felt by using our service. We'll share your invaluable feedback internally and solve the problems that you felt promptly. Thank you very much, we'll try to provide better services to meet your further needs. KOKKOK Move.

motorbike?

where is the motorcycle option??? and how to pay by card???

Response from developer

Hello, Thank you for using our KOKKOK Move. First of all, we sincerely apologize for the inconvenience that you felt by using our service. We'll share your invaluable feedback internally and solve the problems that you felt promptly. Thank you very much, we'll try to provide better services to meet your further needs. KOKKOK Move.

Very good

Convenient, best price