Poor
The “my purchases “ feature is almost totally worthless.
It frequently doesn’t record my wife’s purchases, it double records many of mine, it also double records some for my dog and also records some for my dog that were not filled.
I have called twice to talk to a manager about the double recording and was told “it will disappear in a few days”. Guess what, it never does. It doesn’t get fixed. The supposed savings number is total fiction!!
It frequently doesn’t record my wife’s purchases, it double records many of mine, it also double records some for my dog and also records some for my dog that were not filled.
I have called twice to talk to a manager about the double recording and was told “it will disappear in a few days”. Guess what, it never does. It doesn’t get fixed. The supposed savings number is total fiction!!
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App
Love the app and savings. The app could use a back button and the ability to save the prescription savings card to the wallet on my iPhone for quicker and easier use. Thx.
Terrible worthless app
The browser works better than this. You can’t even click in the password field without it scrolling to the bottom of the page. It’s as if there’s an embedded anchor link preventing you from logging in. That’s a terrible bug to have in a live app for a billion dollar company. And when you sign up for text alerts, there’s no confirmation. You click it over and over thinking the internet went out or something, before getting flooded with a backlog of texts when they finally go through. There’s dozens of other issues, but it’s a waste of time to go into detail about them.
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The WORST !!
Don’t use pharmacy Zero star can never prescriptions fill on time and you have to call follow up and go into for them to ever get filled ! The worst. !
To the Wallet
Can the card be downloaded to My Wallet on my phone?
The worst app
Probably the worst app for a large chain i have ever seen. Have to constantly reset password and errors out when you do. Purchase history did not work until recently but still shaky. Call for help and they really don’t understand or really care. I see it was developed and last updated over 2 years ago by goodrx who Kroger has dropped. For a large chain you would think Kroger would care more.
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Very limited function
Fails at the “Retailer App Requirement #1”: does the app offer the User any clear advantage or make life easier in some way? As far as I can tell, their website at krogersc does the same things - basically tout the savings club (which is a fantastic option BTW) and allow user to do drug price checking. I see NO ability to order refills through this app for example.
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Dud
App used to load but it no longer does. Deleted it several times, reloaded, still won’t open on my iPhone 12. If I google it, it loads. App is defective.
What if I just want to refill a simple rx?
And I don’t want to be a part of the savings club?
I can’t even do that. I can’t around it? I tried over and over and finally gave up! Not a fan. Might transfer all my prescriptions back to CVS.
I can’t even do that. I can’t around it? I tried over and over and finally gave up! Not a fan. Might transfer all my prescriptions back to CVS.
Freedom from insurance companies
It’s so nice to be able to get the quantities you want without dealing with constant restrictions and denials from insurance providers and my prescriptions have been handled easily and in a timely manner
App is Useless - Hire App Developer PLEASE
This app is useless and I am not sure why it even exists. The most basic function - refilling and ordering prescriptions - you can’t do. You can’t transfer prescriptions either. The app lags and will freeze and log you out so it’s always a gamble whether you can even open the app period. It’s not user friendly at all - we pay money for this program and a big part of the program is paying for the ability to access and manage your prescriptions, and you can’t do that. Kroger is partnered with GoodRX so I am not sure why they can’t just hire app developers and GoodRX staff so create an app that works and is user friendly. You also can’t add your card, that you pay for every year, to your apple wallet which is really inconvenient. This program has a lot of potential and it is a shame that the application created by Kroger is essentially useless and paying customers don’t have the ability to basic functions and tasks that should be accessible in order to offer the best or at least decent customer experience to ensure customer satisfaction. Really disappointed, I think this is a huge road block and reason new customers don’t join or switch to Kroger for RX. Kroger corporate should hire app programmers and staff to make the app worth using and utilizing.
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This app does NOT work.
I’ve been on the phone w customer service agents and was checking one confirms that the version I have (joined KrogerRxSC in 2021) is broken with no plans or timetable to fix it. You CANNOT do anything on it-no refills, transfers, requests etc… I was told the best option is to go through your specific pharmacy location. It’s a complete waste and super frustrating.
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Poor app
Kroger needs to fire all there programmers and hire new ones. The purpose of online shopping is to be able to make purchases. There is no way to reorder a prescription. Nor is there no way to have recurring orders. Sad!! So every month, several times a month I have call and wait for someone to finally answer. Sad!! Might have to go back to CVS.
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Great Savings But App Is Annoying
I love the savings from being a member, but I hate the fact that the app requires you to login by typing your email address and password every time you use it. This takes time, especially since the login screen is not the initial screen that comes up and you have to click to get to it.
Help this App!! Is this Kroger?
This app functions like a teenager developed it after school.
Please see Walgreens for how a useful pharmacy app should work.
I can’t even see if prescriptions have been ordered, pricing, etc.
We switched from Walgreens for the savings but the repeat calls to the pharmacy to understand status, history, future orders, etc, it may not be worth it!
Please see Walgreens for how a useful pharmacy app should work.
I can’t even see if prescriptions have been ordered, pricing, etc.
We switched from Walgreens for the savings but the repeat calls to the pharmacy to understand status, history, future orders, etc, it may not be worth it!
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App is in need of work
I think the app needs a user to be able to save the list of drugs they take. The user should be able to edit or delete the drug selected. It should also show the last time it was ordered.
Need a way to log in with a finger print so that a password does not need to be typed. It takes to long if your at the pharmacy.
I’m sure other users may have other suggestions.
Need a way to log in with a finger print so that a password does not need to be typed. It takes to long if your at the pharmacy.
I’m sure other users may have other suggestions.
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Can’t find app
I downloaded this app today and it is nowhere on my phone (at least not where I can find it). I’ve looked in every single folder too. I have to open it from the search bar. Has this happened to anyone else?
Recent Purchases
Recent purchases don't show for me at all. Rest of the app works.
Every prescription was MORE money!
I would think since they use the name GoodRX in the title they would be held accountable but apparently not! The Kroger discount price if I become a member again is for example 125$ vs good RX having it at the same Kroger for 32$... what a scam!
Would some navigation buttons be that hard?
The app has no way of navigating it. Accidentally open the meds list oops, have to shut app down to get back to the Home Screen. Want to search multiple meds? Have to hit the top menu and start over every time. Also, don’t hit the wrong button while transferring prescriptions. Have to go to top menu and start the process from scratch. Great program absolutely horrible app!
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