Pathetic Interface,UX and missing Owners manual
KTM India/Bajaj should put their money into finding the right team/talent to work on these apps and maybe hire someone with enough experience to design a proper user flow for the vehicle owner’s convenience.
They will have to put some time and effort into testing the apps as things seem to break quite often.
Lack of access to the user manual on the app is one of the few issues i am facing right now. Going paperless is alright, at least make sure the electronic channels work right !!
They will have to put some time and effort into testing the apps as things seem to break quite often.
Lack of access to the user manual on the app is one of the few issues i am facing right now. Going paperless is alright, at least make sure the electronic channels work right !!
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Major Issues
The App is not opening at all, it keeps crashing every time I try to open it, this issue has been there since I did the latest update.
This is really poor service from KTM/Bajaj.
A few days back I wanted to access the orange assist, as I was not able to start my bike (390 Adv) as it suddenly turned off in the middle of the road, I tied accessing the app it told me to update, I did and now it won’t open at all, pathetic.
Luckily I was able to get it started after 20mins and went straight to the service station.
Though orange assist is a great service, what is the point of it when you are not able to use it in times of need.
I was not going to write this review, as I have experienced that KTM are very thick skilled and no amount of feedback seems to do any good, but thought that I would go ahead anyways, so that it might be of some potential use to fellow riders.
This is really poor service from KTM/Bajaj.
A few days back I wanted to access the orange assist, as I was not able to start my bike (390 Adv) as it suddenly turned off in the middle of the road, I tied accessing the app it told me to update, I did and now it won’t open at all, pathetic.
Luckily I was able to get it started after 20mins and went straight to the service station.
Though orange assist is a great service, what is the point of it when you are not able to use it in times of need.
I was not going to write this review, as I have experienced that KTM are very thick skilled and no amount of feedback seems to do any good, but thought that I would go ahead anyways, so that it might be of some potential use to fellow riders.
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Feedback Regarding Service Booking Experience
Feedback Regarding Service Booking Experience
I had scheduled a service appointment for my KTM ADV 390 through the KTM India app, at
KTM SHISA MANJALPUR VADODARA
selecting the available time slot of 1:00 PM (13:00 hrs). I arrived punctually at 12:58 PM, but was refused service as I was informed that the workshop staff were on their lunch break from 1:00 PM to 2:00 PM.
This was extremely disappointing and inconvenient, especially since the 13:00–14:00 slot was available for booking on your app. If no service can be provided during that time due to lunch breaks, that time slot should not be offered as an option in the booking system.
I request KTM India to please look into this matter seriously and take corrective action by removing or disabling the 1:00 PM to 2:00 PM slot to avoid such inconvenience to other customers in the future. This experience did not meet the standards I expect from a premium brand like KTM.
Thank you.
I had scheduled a service appointment for my KTM ADV 390 through the KTM India app, at
KTM SHISA MANJALPUR VADODARA
selecting the available time slot of 1:00 PM (13:00 hrs). I arrived punctually at 12:58 PM, but was refused service as I was informed that the workshop staff were on their lunch break from 1:00 PM to 2:00 PM.
This was extremely disappointing and inconvenient, especially since the 13:00–14:00 slot was available for booking on your app. If no service can be provided during that time due to lunch breaks, that time slot should not be offered as an option in the booking system.
I request KTM India to please look into this matter seriously and take corrective action by removing or disabling the 1:00 PM to 2:00 PM slot to avoid such inconvenience to other customers in the future. This experience did not meet the standards I expect from a premium brand like KTM.
Thank you.
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Not able to select date in iOS
On iphone i am not able to select date whenever i choose date it only shows confirm and cancel option there’s no calendar popping up and user is not able to choose either day month year nothing…. Not able to proceed to next step due to this bug!!!!
Nasty service By front off staff and technicians can’t do good service.
I went to service centre in Nellore twice previously. Manager behaviour very very bad. All kind of instructions give to the junior level staff by manager.
1.There is no fan or air conditioner in side office area. We are asking to staff regarding normal maintenance office requirements those replied to me sir we don’t about this issue .we are follow manager orders thats it.
2.There is no proper drinking water also. After i met to manager ask about issues. Manger simply tried to skip the topic. This is not only first time i saw previous visits.
3. Bill payment issue
> always we struggle for billing payment
> there is no swiping option, no upi payment , Always those are only asking cash payment only. Every we struggle payment.
4. Bill also cant given to me at the time payment. We asking about the those are replayed to me bill will you get through WhatsApp tomorrow .
Cant provide hard copy bill at the time of bill payment.
5. Technical service worst service for second service.
Bike automatically suddenly stopped while driving, there is no proper pickup and sound also and can’t fill engine oil properly.
[Conclusion]> finally we decided very very nasty service on internal staff external staff. based on my own experience infront of my eyes.
1.There is no fan or air conditioner in side office area. We are asking to staff regarding normal maintenance office requirements those replied to me sir we don’t about this issue .we are follow manager orders thats it.
2.There is no proper drinking water also. After i met to manager ask about issues. Manger simply tried to skip the topic. This is not only first time i saw previous visits.
3. Bill payment issue
> always we struggle for billing payment
> there is no swiping option, no upi payment , Always those are only asking cash payment only. Every we struggle payment.
4. Bill also cant given to me at the time payment. We asking about the those are replayed to me bill will you get through WhatsApp tomorrow .
Cant provide hard copy bill at the time of bill payment.
5. Technical service worst service for second service.
Bike automatically suddenly stopped while driving, there is no proper pickup and sound also and can’t fill engine oil properly.
[Conclusion]> finally we decided very very nasty service on internal staff external staff. based on my own experience infront of my eyes.
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