Unreliable
I’ve had 2 of these for just over 5 years. Performance and reliability has degraded slowly over time. Now the sensors don’t record door history properly, don’t detect doors being locked and unlocked and mix up which door is which.
Support quality has also got worse. My last query about door history disappearing was ignored. Fortunately, this app does not control the actual physical locking of the door so I can safely stop using them without affecting security.
A great idea, but I suspect the company failed to monetise properly and is abandoning the devices.
Support quality has also got worse. My last query about door history disappearing was ignored. Fortunately, this app does not control the actual physical locking of the door so I can safely stop using them without affecting security.
A great idea, but I suspect the company failed to monetise properly and is abandoning the devices.
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Great after care
I recently had to replace the batteries in one of my door sensors. I managed to disconnect my sensor from the home hub and couldn’t reconnect as I had lost the QR code.
Contacted customer service who weee extremely helpful and I’m now back up and running.
This is a great and reliable product and does exactly what it says in the tin.
Contacted customer service who weee extremely helpful and I’m now back up and running.
This is a great and reliable product and does exactly what it says in the tin.
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Excellent system and customer service
I ordered windows and a front door through Droylsden Glass, and Kubu came with them. I have heard of Kubu before, as our conservatory door was Kubu ready but I did not have it installed on this door. When all the Kubu equipment arrived it also included a module for the rear door as well.
The kit is self install, and it is very easy to setup with videos included in the guide on the app.
This system gives us further peace of mind that all is well at home, and we can now check if everything is secure from anywhere.
We did have an issue with a few of the window sensors that kept giving a ‘Tamper’ alert, but a quick email to Kubu, and new sensor where promptly dispatched to us, and it was a quick 5 minute job to remove the old sensors from the app, and add the new ones.
The customer service that we have received from Kubu has been nothing short of excellence, and I highly recommend this system as an additional piece of mind to any existing security on your property.
The kit is self install, and it is very easy to setup with videos included in the guide on the app.
This system gives us further peace of mind that all is well at home, and we can now check if everything is secure from anywhere.
We did have an issue with a few of the window sensors that kept giving a ‘Tamper’ alert, but a quick email to Kubu, and new sensor where promptly dispatched to us, and it was a quick 5 minute job to remove the old sensors from the app, and add the new ones.
The customer service that we have received from Kubu has been nothing short of excellence, and I highly recommend this system as an additional piece of mind to any existing security on your property.
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Kubu smart security
Got 3 exterior doors and 5 windows fitted with Kubu sensors.
Don’t have to worry whether I’ve closed and locked them behind me as the app will tell me.
The app will also alert me should I leave the house unlocked.
Support is great too - big thanks to Tom. Any problems and he’ll have the answer.
Don’t have to worry whether I’ve closed and locked them behind me as the app will tell me.
The app will also alert me should I leave the house unlocked.
Support is great too - big thanks to Tom. Any problems and he’ll have the answer.
It’s Ok
Used to be better, with Alexa support, but hasn’t worked with Alexa for years, even though it’s still listed as a skill.
Support is ok initially, but them seems to lose interest and drops any contact.
Like most apps, the ‘refresh’ is buggy and crashy.
Support is ok initially, but them seems to lose interest and drops any contact.
Like most apps, the ‘refresh’ is buggy and crashy.
