Great but please update!
Let’s Make a Deal
Glitchy and poor formatting
Response from developer
That certainly sounds frustrating. This is the first I've heard of this. Would you mind sending a screenshot of the broken layout to support@digitalglen.com along with your iPhone model, OS version?
fun and simple but very very pricey!
Request
Response from developer
Makes sense. Added to the improvements list for a later version, thanks.
Love it and want more!
New favorite app
Missing puzzles
Response from developer
I don't know what the problem is, but please email me at support@digitalglen.com and we'll find the solution.
Love it!
Only place I can find this type of Laddergrams
Can’t buy new puzzles
Response from developer
All fixed!
Does not fit the screen/cannot buy new packs
Response from developer
Our server problem has been resolved, so you should be able to purchase additional packs now. We're delighted to hear you enjoyed the sample puzzles, though the problems you cite cause less delight. :-( The cut-off header is new to us. We've tested on the iPhone XR without issues, so we'd appreciate it if you'd send a screenshot to support@digitalglen.com to help us understand the problem.
Missing puzzles
Response from developer
I'm sorry you've been having problems! If you'll please send an email from within the app in the Settings page, it will let me know what device you're using, and which versions of the app and IOS. Thank you. In the meantime, you might try deleting the app, reinstalling, then choose Restore Purchases, also within the app's Settings.
Super fun!
Fun but very overpriced
Great Puzzles
Love!
Also, my fav about their apps is that the hint button is on the keyboard so you don’t have to go through menus to get a hint. Just gotta use some self-control.
Re: someone’s complaint of only having a few demo puzzles... I have to say that I rarely buy in-app puzzles. Five was enough to get me.... I agree that 10 would probably make people happier. And a whole pack would be awesome. But I wonder how many people would buy more? Hmm. Packs are kinda expensive but give me a lot of game play. Plus I never remember all of the prev puzzles and can replay after awhile. Just saying...
Disappointing
This apps downfall? This isn't one of those games where they give you, like, 20 free puzzles. They give you 5. FIVE. Not even 10! F. I. V. E.
Now I'm not an unreasonable person. I believe devs should be paid for the work they put into making apps, but really? I'd rather have paid for all the puzzles once for, like, $2-3, which I mean I can do per puzzle pack within the app in its current iteration, but this stinginess turned me off SO much.
What is the point of even giving any free puzzles at all if you're just going to give 5? Most games that allow you to purchase additional content give you at least one pack that has as much content as one paid pack. Eg: Episodic games will give you at least 1 free episode, A game that sells 25 puzzles per pack will give you at least 25 free puzzles
It's borderline deceptive to list this as a free puzzle if only, like, 3% of total game content is actually free. That's super misleading. If you're going to keep this apps idiotic payment model, then you should CLEARLY label this game as a demo, or "lite."
Response from developer
I appreciate that you took the time and trouble to write this review, but regret that you didn't accompany your critique of the payment model with comments on the quality of the app and puzzles themselves. The free games give players a chance to judge for themselves whether the app and puzzles are worth paying for. Many players think they are, but you don't, though from your review it remains unclear why.
Comfort Food for Gray Matter!
Also want to mention the superb customer service provided. I had occasion to email with a concern and received a response almost immediately (from a human being; not a form letter!) And the follow-up emails were timely and appreciated. Thank you, John. This is chicken soup for my aging brain.
