Just be upfront about payment
Response from developer
Hello! Sorry the first impression turned out this way. There is a free trial in the app — you can start it right on the subscription screen and try everything before paying anything. And if you'd rather we set it up for you, just write to app@laoshi.io: we'll switch on free access manually, no payment and no obligations.
Deceitful Marketing Tactics
I contacted support and requested only a refund of the difference—not a full refund—but my request was rejected, even though I have documentation showing the price I agreed to.
I would appreciate it if someone could please review this decision and honor the $55.99 price I was offered and accepted. Customers should be able to rely on the price presented to them when deciding whether to continue a subscription. I want to love the app itself, but this experience feels like a scam and reflects extremely poor customer service.
Планируете ли вы выпустить новую версию HSK?
Promised 3 day trial and instead it charged me
Response from developer
Sorry — that's a horrible way to meet an app, and we understand the frustration. The free trial is granted by the App Store, not by us, and Apple gives it only once per Apple ID. If a trial was used before — even long ago — the purchase goes through at the full price with no trial. That is almost certainly what happened here. The fastest way to get the money back is Apple's own form: reportaproblem.apple.com — sign in, find the Laoshi purchase, request a refund. They usually decide within a couple of days. If Apple refuses or anything goes wrong, write to us at app@laoshi.io. We can't process App Store refunds ourselves — that part is Apple's — but we will help you get to the bottom of it. Nobody should pay for something they only wanted to try.
Full of mistakes
Response from developer
Thank you for this — it's specific, and that makes it fixable. You're right that pinyin quality in the HSK 3 grammar section is something we need to hold to a higher standard, and a systemic issue is exactly what we'd want to catch. We're reviewing that section now. If you could send two or three examples of sentences where the pinyin is wrong or mismatched to app@laoshi.io, it would help us confirm we've found the same pattern you're seeing — and we'll write back once it's corrected.
