I really love this when it’s working
Response from developer
Hi Lizzy, Thank you for your thoughtful feedback and for sticking with us. We’re sorry you’ve been running into connection issues. We’ve made improvements since your review, and we’re continuing to make the app and sensor experience more reliable. We’d love the opportunity to help get your Leaflet working consistently. Please email us at support@itsleaflet.com, and we’ll help troubleshoot the issue. If we determine your sensor is defective, we’ll gladly replace it. Thanks again for your patience and for supporting Leaflet. Feedback like yours helps us build a better product.
Non functional
Response from developer
Hi Ramtin, We’re sorry to hear that your experience didn’t meet your expectations. Our goal is to make plant care simpler, not more frustrating. We’d appreciate the opportunity to understand what went wrong and make it right. Please email us at support@itsleaflet.com with a description of the issue, and we’ll work with you to troubleshoot it. If your Leaflet sensor is defective, we’ll gladly replace it. Thank you for your feedback. It helps us continue improving both our hardware and app.
Doesn’t find my sensor
Response from developer
Hi, we’re sorry you’re having trouble connecting your sensor. That’s definitely not the experience we want you to have. Please email us at support@itsleaflet.com with your order details, and our team will help troubleshoot the issue. If we determine the sensor is defective, we’ll be happy to replace it. Thank you for giving Leaflet a try, and we look forward to getting you up and running.
