Lens User Reviews

Customer Experience

Positive experience23.5% of reviews
Neutral3.9% of reviews
Negative experience72.5% of reviews

~ Based on 51 written reviews from the US App Store.

Is Lens Safe?

Lens - PDF Scanner & Editor appears safe based on user ratings. AppsHunter Safety Score for Lens is 87/100.

This assessment is based on 618 user ratings, with an App Store average of 4.4/5.

Safety Analysis

86.4% of ratings point to a safe experience
2.4% of ratings suggest some concerns
11.2% of ratings point to a risky experience

~ Based on 618 App Store ratings for Lens.

Is Lens Legit?

Lens - PDF Scanner & Editor has limited verification signals. AppsHunter Legitimacy Score for Lens is 53/100.

Based on 53 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Vorsicht

Die App erweckt durch ihren Namen und ihre Gestaltung den Eindruck, die offizielle Microsoft-Lens-App zu sein. Stattdessen wird man direkt mit einem überteuerten Abo konfrontiert. Dieses Geschäftsmodell wirkt irreführend und zielt meiner Meinung nach darauf ab, Nutzer aufgrund der Ähnlichkeit zur bekannten Microsoft-App zum Abschluss eines Abonnements zu bewegen. Schade – Transparenz und Fairness sehen anders aus.
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Scam

Tried to use the app and even purchased the subscription, but even when I purchased the subscription the app would only show the screen that told me to purchase even did it a second time after I purchased a SECOND subscription. Shame apple doesn't vet these apps for scams.

terrible

do not even install. they try to charge you 800yen per month.

Literal slop app

I was give 3D free trial didn’t get to use it because app bugged out and said I already used my free trial?? I paid for premium 4.99$ just to still not be able to use the app and they are a fake Microsoft app remove this slop I want a refund garbage paste

Cuts image off

Not clear

Amazing

Just what I needed to get the job done… scanned yearbook photos! Quick and easy!!

Scam! They will charge you even if you cancel, dont do the free trial!

Hello! I downloaded the app because I wanted to explore if the app has the feature I was looking for. However, it was not even move forward if i agree to free trial, I accepted the trial as it said i can cancel without a charge. Then I cancelled the trial (2 min later I joined the trial) after I realised the feature was not there, guess what happened! I have charged $7.99 twice, it was around late June, I emailed but no reply til now. One of the transaction has now confirmed and Ive charged $7.99. No response, no customer service, all scam.
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Я

Почему нельзя поменять язык

Nice app

Great works

passt

passt

Funktioniert nicht

Nach dem Download darf man erst mal ein Abo abschließen. Es handelt sich um ein dreitägiges kostenloses Probeabonnement, danach sechs Euro die Woche beziehungsweise 24 € im Monat. Das Problem ist nur, dass man die App überhaupt nicht zum Laufen bekommt. Absolut unbrauchbar.

Scam

Geriert sich als die alte Microsoft App (die kostenlos war und jetzt in Onedrive/Copilot integriert wurde) und drängt einen in teure Abos. Finger weg!

Excelente

Já usei no me iphone 11

Rubbish - don’t bother

Doesn’t work properly, the “AI” is so keen to take a photo it doesn’t do it properly. And they want money for this useless software - well done Microsoft, another useless product

Scam

Tries to fake being office Lena

Response from developer

Hi, Thank you for your feedback. Our app is an independent document scanning solution and is not affiliated with any other application or company. We strive to provide a clear and transparent experience, and all subscription details are presented before any purchase is confirmed through the App Store. We appreciate you sharing your concerns and will continue working to improve the app and user experience. Thank you for your feedback.

Verschlechtert

Früher war die App echt gut mittlerweile überhaupt nicht würde jeder Zeit mit dem alten Model tauschen und das Abo Modell ist einfach nur frech und ich glaube die Rezensionen sind Fake weil niemals bewerten Menschen das mit 5 Sternen außer sie werden dafür bezahlt

Response from developer

Hallo, vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die App Ihre Erwartungen nicht mehr erfüllt. Wir verstehen, dass Änderungen an Funktionen oder dem Geschäftsmodell für langjährige Nutzer enttäuschend sein können. Alle Informationen zu Abonnements und Preisen werden jedoch stets klar vor dem Kauf im App Store angezeigt. Wir möchten außerdem klarstellen, dass wir keine bezahlten oder gefälschten Bewertungen verwenden. Alle Rezensionen stammen von echten Nutzern und spiegeln deren persönliche Erfahrungen wider. Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Meinung mit uns zu teilen. Ihr Feedback hilft uns dabei, die App weiter zu verbessern.

Not the Original Microsoft Lens App

This app is not published by Microsoft. The app icon is misleadingly similar to the Microsoft Lens App (currently discontinued). I think this is a deceitful tactic used by the publisher. Please be aware, stay safe and don’t fall for the scam.

Response from developer

Hi, Thank you for sharing your concerns. Our app is an independent document scanning solution and is not affiliated with any other application or company. We understand that similarities in design may cause confusion, and we appreciate you bringing this to our attention. We would also like to assure you that subscription details, including pricing and trial information, are always clearly presented before any purchase is confirmed through the App Store, allowing users to make an informed decision. We value transparency and appreciate your feedback, as it helps us continue improving the user experience. Thank you for taking the time to leave a review.

NO communication

I’m not sure what the deal is, but I can’t seem to communicate with this company. I’ve sent numerous emails, but do not get any response.

Response from developer

Hi, We’re sorry to hear about your experience. We always strive to respond to all customer inquiries as quickly as possible. Sometimes our replies may end up in the spam or junk folder, so please make sure to check there. If you still haven’t received a response, please contact us again via in-app support or send us another email, and we’ll be happy to investigate this issue further. Thank you for bringing this to our attention.

Mọi người đừng tải

Như lol

App scanner

Great App