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Response from developer
Hello, Thank you for your review. We're genuinely sorry to hear your experience has declined and is no longer fun. We want to assure you that our games have not changed. As a UK-licensed operator, every spin is governed by a certified Random Number Generator (RNG), ensuring all outcomes are completely random and fair. Winning and losing streaks are a natural, though sometimes frustrating, part of this. We are concerned to hear you feel you need a win to continue playing. Gambling should always be for entertainment. If it's causing stress, we strongly encourage using our Safer Gambling tools to take a break. Kind regards, LeoVegas
Scam be careful
Response from developer
We're very sorry for your frustrating experience. We assure you our games are certified fair, using a Random Number Generator. It's very concerning your free spins were lost. Please contact our Customer Services team, and we will investigate and restore these for you immediately. Kind regards, LeoVegas
Absolutely Terrible.
Response from developer
Hey there, We acknowledge the feedback regarding your recent gameplay session and the lack of bonus features. We understand it is very disappointing when a deposit does not result in a win or trigger any scatters. We would like to reassure all customers that game outcomes are governed by a certified Random Number Generator (RNG) to ensure they are completely random. Kind Regards, LeoVegas.
Gaby12 23
I’m writing this review simply to share my experience and hopefully help other people think carefully before depositing large amounts of money. There are many other platforms available, and I personally wish I had chosen a different one.
Please gamble responsibly and never risk more than you can afford to lose.
Response from developer
Hi There, Thank you for sharing your experience. We’re sorry to hear that you felt disappointed. Gambling outcomes are random, and we always encourage responsible play. We appreciate your feedback and will take your comments into consideration. Regards, LeoVegas
The best
Response from developer
Hi There, Thanks for your great feedback! We’re really pleased to hear you enjoy the games and payouts, and that we’re your go-to for entertainment. We appreciate your support and hope you continue to have a great time with us! Regards, LeoVegas!
Mr P777
Response from developer
Hi Prakash, Thank you for taking the time to share your feedback! We're delighted to hear you're enjoying the fast withdrawals and service. Your support means a lot to us! 😊 Regards, LeoVegas!
Not too shabbs
Response from developer
Hey there, We have noted the comments regarding the successful gameplay and withdrawal experience, as well as the technical issues with certain slot games. We recognise how inconvenient it is when the game library includes titles that are not yet playable or fail to load. We will use this valuable insight to address the technical faults and refine how upcoming games are displayed. Kind Regards, BetMGM.
Reviews
Response from developer
Thank you for your review and for bringing your serious concerns regarding our promotional transparency to our attention. I am genuinely sorry to hear that you feel misled by our marketing and that your experience has led to such a loss of trust. We take compliance strictly, so can you please contact our live chat team so we can personally investigate the specific promotion you referenced to ensure all terms were displayed correctly and transparently. Regards , LeoVegas
Stay away
Response from developer
Hey there, Thank you for your patience, and our apologies for the delay in responding. We acknowledge the feedback regarding your recent experience with our games. We understand that it can be disappointing when game rounds or bonus features do not result in significant winnings. All game outcomes are determined by a certified Random Number Generator to ensure fairness and impartiality for every player. Kind Regards, LeoVegas.
Great
Response from developer
Hey there, Our sincere apologies for the delayed response. We have noted your kind comments regarding our service. It is very encouraging to know that you find our site great and trustworthy. We're committed to providing a reliable, enjoyable environment for everyone. Kind Regards, LeoVegas.
LeoVagas
Response from developer
We are very sorry to hear about your disappointing experience and the frustration that comes with a significant losing streak. For your peace of mind, all our games are governed by certified Random Number Generators (RNGs) and we are fully licensed by the UK Gambling Commission, which ensures every outcome is random and fair. We strongly encourage seeing gambling as entertainment and using our responsible gambling tools. These allow you to set deposit limits or take a break and can be found in your account profile. If you wish for us to review your game history, our support team is available to help. Kind Regards, LeoVegas
Tricky app
don’t play
Response from developer
We're very sorry to hear you didn't receive your welcome bonus and that you're feeling unlucky with your gameplay. We understand your frustration. Please contact our customer support team with the details of the promotion and your deposits, and we'll investigate what happened and ensure your account is credited if you're eligible. All the best, LeoVegas
what
Awful
Response from developer
Hello Allexuts, Thank you so much for your feedback. We are sorry to hear that you have experienced some issues with being logged out. What we can suggest is making sure that you are not inactive and that you are connected to a stable internet connection. Should the issue persist, please feel free to reach out to us. All the best, LeoVegas
Can ever use
Response from developer
We're so sorry to hear you're having trouble using our app! We understand how frustrating it must be when you can't even log in or select a game. We are committed to resolving your technical issues as quickly as possible. Please contact our customer support team with details about your device and operating system, and we'll work with you to get the app running smoothly. All the best, LeoVegas
Crashes
Response from developer
We're very sorry to hear you're experiencing crashes, especially when you hit a bonus! We understand how frustrating that must be. Please contact our customer support team with details about the games you were playing and your device. We will investigate this immediately and ensure any missing bonus winnings are credited to your account. All the best, LeoVegas
Crashes 24/7
Easy to use but annoying…
Response from developer
Hi there, Thanks for raising this with us. It's understandably frustrating to have your gaming experience interrupted by the app crashing. We want to get to the bottom of this as quickly as possible. I have passed your feedback to our technical team so they can investigate this further. We are committed to providing the best possible gaming experience and appreciate your patience as we work to resolve this. Regards The LeoVegas Team
Big time gaming
Response from developer
We appreciate you bringing this issue to our attention. We're sorry to hear you're having trouble with our app, especially with the Big Time Gaming slots. We understand how frustrating this must be. Be assured, we want you to enjoy all our games seamlessly. We've shared your feedback with our tech team and they're investigating this issue with high priority. In the meantime, we're glad you've found a workaround using the browser version. Thank you for sticking with us and for your patience as we work to resolve this. Best Regards, The LeoVegas Team