Food good App so bad...
Order never went through with this App. Use the web version never use this App to order
ApplePay broken
Apple pay available but does not actually work. UX is buggy.
Sign in issues
Will change my ratings the app doesn’t force me to sign in every single time I open it, and yes I have done troubleshooting. Also, you have the nutrition facts for your products online, but not in the app? Seriously? Integrate it.
Very buggy
When trying to check out if redone my order 5x until I gave up. If kept doubling items in my cart and removing coupons.
Really bad app
Does not allow a sign in, does not support security, does not email a code within the timeframe needed to sign in with one’s email address, that’s not allow one to order ahead
Request
Please add nutrition info to the menu items! It’s inconvenient having to switch between the app and the website to see the calories, fat, protein, fiber, etc. in a dish. I know not everyone wants to see this, but it helps me make balanced choices (maybe implement a toggle section)? I would also like to see the cart stick when I navigate away from the app. Sometimes it clears contents and coupons that have been there less than an hour, and I have to start the order all over again.
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Remarkably bad app
I can’t understand how this app is so poorly developed AND has remained so for well over a year now. The app is less feature rich AND less performant than every competitor I’ve tried, to the extent that it’s confusing.
Great update!
New update makes it so fast, and the delivery feature is improved too!
Joy and Speed!
So easy to use. Skip the line and just pick up my food. I love it and love the food!!!
Awesome
Love it! Super easy to navigate and the perks are awesome!
The app doesn’t work
Literally does not work. Can’t get past the main logo page.
Bottleneck
Despite having over a half dozen locations in the Boston area, the app only allows users to order delivery from the back bay location. It makes no sense. Orders take way too long and I can only inafine the chaos this causes the restaurant itself.
Terrific app, very convenient
Makes accessing Life Alive so much easier… prefer it to web order
Great restaurant, awful app
The bar code for tracking purchases for rewards doesn’t work but people at the counter don’t know what to tell you about it. It takes a strangely long amount of time to load. Online ordering is non-intuitive—I’ve tried to use it at least 5 times and the length of time it takes to order something and pay usually leads me to abandon the purchase and just order in person. This app reflects poorly on the company—better they kill off the app than present themselves to consumers with such a poor app.
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Terrible App & NO ALTERNATIVE
I order for takeout. It seems to be a policy that there is no alternative to the app or the website, but when the app doesn’t work it just says “Looks like we ran into a problem.” I try to use the app, because that seems to be the considerate way to order, but lately the app doesn’t work and the phone number isn’t on the app or website. When I found a phone number, no one answered. The app looks nice, but who cares when it doesn’t work?
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I love life alive!
Love the food and love the app!
Great app, great food
I think I may have been late to the party, but I think the app works great. I’m able to customize my meal the way I want it and I haven’t had any issues with incorrect orders. My guess is the app was updated and the reviews that are negative are for a previous version. Anyway, keep making great food!
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Great App
Really enjoyed this app, well done
Confusingly terrible app
Poor design in every way. No way to autofill payment method, no way to use Apple Pay. DEVS, why?! Besides the Lufthansa app this is literally the worst iPhone app I have ever used.
Not secure
Forces you to save a payment method before you can place an order. There is no option to pay and not have your payment card saved. I wouldn’t trust their servers to store my credit card information. Deleted the app and my account instead.
